Corsair Blade

If you’re experiencing issues with your HS70 Wireless Gaming Headset, you can try soft resetting it. Soft resetting your headset disconnects and then reconnects the battery, and it can resolve various issues. To soft reset your headset: Make sure your HS70 headset is powered off. Hold down the Mute button on the headset for about 15 to 20 seconds. Hold down the Power button until the headset turns on. Test your headset and see if the issue is resolved. If you’re still experiencing issues with your headset, contact Customer Support for further assistance.

Hi ITguyJim, The headset doesn't have a password associated with it -- this is on the YeahLink phone side of the BT connection. A quick web search says The default PIN is “ 0000 ” or “ 1234 ”. for Yeahlink phones -- try that and let us know your results.

Hi MikeGuy, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.

Hello Luc_Creeper74, That hum is known as "Coil whine" and is generally unavoidable but isn't a problem at all or indicate any symptoms of failure. Many similar issues on our wireless headsets can be solved by doing a simple soft reset. This will disconnect the battery from the headset, and then reconnect it. All you would need to do is: Please make sure your headset is unplugged. Make sure your headset is powered On. Hold the Mute button on the headset down for about 15 seconds After holding the Mute button, hold the Power button until the headset turns on Then try testing the headset. If it is still having issues, please contact us again for further troubleshooting.

What keyboard do you have nicksun? It's not the same steps for every keyboard.

Hi Linition, The Nexus can add extra 'buttons' for any game/gamer, allowing you to have custom macros / keybinds and not interrupt your keyboard usage. You can also use it for changing iCUE profiles, adjusting iCUE hardware in various ways (headset settings, temperature controls.) In addition, you can bind the buttons on the Nexus to open almost any application. There's a lot of functionality a gamer can device from the Nexus -- I had to sound corny / cliche, but it's one of those things that has a ton of uses that are only limited by your imagination. Boy that was corny sounding, and I apologize for that. You definitely should check out the pre-made screens we have for it already, though (scroll down to "Download Screens"): https://www.corsair.com/us/en/nexus-faq

Hello RJ THE HEAVY, We first recommend performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall. If you need assistance with these steps, please reach out to our support team.

Hello Ncognito, Let's try accessing something in Windows 10 called "Local Group Policy Editor." You navigate to it by typing "Edit Group Policy" in the Windows 10 Start Menu, then you'll see the window. You need to navigate through the below branch. Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Prevent installation of devices not described by other policy settings -> Enable -> Apply From this, restart your computer, then navigate to device manager. Click on view, then "Devices by container." Go to your headset, and uninstall the device. Afterwards, restart your computer, and make sure you have the latest version of iCUE installed. You need to navigate back to the policy and set it to "Not Configured" or "Disabled." If you do not do this, you will be unable to install your drivers. After doing this, you will navigate back to iCUE, go to device settings, and force a firmware update.

Hi tincho004, We're sorry for your experience with our product, first off. Try soft resetting the headset by holding down the mute button for ~15 seconds while the headset is still on. It should shut off on it's own when done correctly. This disconnects and then reconnects the headset's battery, which can help with battery-related issues such as this. Please try a soft-reset and let us know your results.

Hi sshadmin, What part of the help article isn't showing up for you currently?

Hello leogabriel, We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the mouse. 2: Hold the left and right mouse click. 3: While holding the left and right mouse, plug in the mouse. 4: Hold the left and right mouse down for 10 seconds. 5: Release the left and right mouse.

Hi Michael, Please note the headsets use WiFi 2.4 Ghz signals, and not TCP/IP which is protocol for accessing the internet. I'm sorry whatever search method you're using isn't finding what you need, though. Our headsets that are Bluetooth Capable are the HS70 Bluetooth, and the Virtuoso XT. You can find them listed among our other Wireless headphones on the Corsair.com webstore, right here: https://www.corsair.com/de/en/Categories/Products/Headsets/Wireless-Headsets/c/Cor_Products_HeadSets_WirelessHeadsets?q=%3Arelevance%3AproductCategories%3ACor_Products_HeadSets_WirelessHeadsets&text=#rotatingText Hope this helps.

Hi uMADGamer2, Before repairing iCUE, delete the “Corsair composite virtual input device” driver. Open Device Manager. Select Human Interface Devices. Right-click Corsair composite virtual input device and select Uninstall device. Tick the Delete the driver software for this device checkbox, and then click Uninstall.

Hi Zeblade, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.

The K95 RGB Platinum XT was also released before the watercolor effect was created. We apologize for any inconvenience you feel this has caused, and I will be sure to forward your concerns to the feedback team for review and consideration.

If your hardware becomes incompatible with Discord’s latest audio subsystem, you can fix this issue by using a legacy audio subsystem. To use a legacy audio subsystem: Open Discord. Click the User Settings button. Click Voice & Video. Select the AUDIO SUBSYSTEM dropdown menu and select Legacy. If you continue to experience issues with your headset, contact Customer Support via support.corsair.com.

To fix this issue, first try troubleshooting sound problems: Right-click on the sound icon on the bottom right of the Windows Task Bar. Click Troubleshoot sound problems. If troubleshooting detects any issues, follow the steps to try and resolve the problem. If troubleshooting does not resolve the issue, try the other solutions below. If troubleshooting sound problems doesn’t work, try uninstalling and re-installing the Corsair audio device drivers and iCUE: Open the Windows Control Panel. Select Device Manager. Select Audio inputs and outputs. Right-click on the Corsair headset and select Uninstall Device. Unplug the headset from your computer, and do NOT plug it back in until these instructions state to. Restart your computer. Once your computer has restarted, open the Windows Control Panel again. Select Programs and Features. Right-click on the Corsair iCUE software and select Uninstall. Restart your computer again. Once your computer has restarted, open an Internet browser and download the latest version of the iCUE software. Install the iCUE software. Restart your computer one last time. Once your computer has restarted, make sure iCUE is running. Plug in your headset and test the functionality.

Hi Linition, Since the keyboard is not lubricated to your expectations, let's go ahead and open a support ticket here. I've gone ahead and done so on your behalf, so keep an eye on your email, as someone from the Tech Support team should be reaching out to you soon regarding potential warranty replacement. Thank you.

Hi Vtl13, There is no way to exclude a single device from profile switch, unfortunately. We hear your feedback though, and I'm going to make sure the iCUE team hears it as well and takes this into consideration.

They will -- keep in mind it's very busy this time of year. We appreciate your patience, and they'll definitely keep helping you until this problem is fixed.

Hi Carnage0144, If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE. Before repairing iCUE, delete the “Corsair composite virtual input device” driver. Open Device Manager. Select Human Interface Devices. Right-click Corsair composite virtual input device and select Uninstall device. Tick the Delete the driver software for this device checkbox, and then click Uninstall. Follow the instructions for repairing iCUE. Reboot your PC.

Hi ElPaps7w7, I went ahead and forwarded your ticket to the Tech Support Team to make sure they see it. You definitely should be getting a response from them in the next day or so -- keep an eye on your email. Thank you.

Hi VanRay, Have you tried the Imitate Holding Key toggle yet?

Hi KamD, I've gone ahead and converted this to a ticket on your behalf. Please keep an eye on your email -- someone from the Technical Support team should be reaching out to you soon. Thank you.

Hi KamD, First step here is to try a soft reset on the mouse, which will reset it's internal memory to default settings. To reset a Dark Core RGB/SE: Set the power switch on the bottom of the mouse to OFF. Hold down the Forward and Back side buttons. Hold holding down the side buttons, set the power switch to ON. If resetting your mouse doesn't fix the issue, reach out to Technical Support via a ticket for further assistance. To ensure that we provide aid as quickly and accurately as possible, make sure to include the following information when creating a ticket: The specific model of your mouse The part number of your mouse (starts with CH- and is found on the cable tag of a wired mouse and the underside of a wireless mouse) A photograph of the sticker so we can verify your part number