Corsair Blade

Hi iambear, First step here is to try a soft reset on the mouse, which will reset it's internal memory to default settings. To reset a Dark Core RGB/SE: Set the power switch on the bottom of the mouse to OFF. Hold down the Forward and Back side buttons. Hold holding down the side buttons, set the power switch to ON. If resetting your mouse doesn't fix the issue, reach out to Technical Support via a ticket for further assistance. To ensure that we provide aid as quickly and accurately as possible, make sure to include the following information when creating a ticket: The specific model of your mouse The part number of your mouse (starts with CH- and is found on the cable tag of a wired mouse and the underside of a wireless mouse) A photograph of the sticker so we can verify your part number

Hello LuvSicPt.2, This is a more complex issue than we can easily tackle on the forums, so I have converted this to a ticket on your behalf for the Technical Support team. Please keep an eye on your email, and someone from that team should be reaching out to you soon regarding your dongle firmware issue. Thank you.

Same backplate. Please see the highlighted part of this image from the manual of where/how to adjust the backplate hole holes.

Hi Trustworthy Guy, We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the mouse. 2: Hold the left and right mouse click. 3: While holding the left and right mouse, plug in the mouse. 4: Hold the left and right mouse down for 10 seconds. 5: Release the left and right mouse.

Hi Yomen123, You need to adjust the holes on the backplate so they're about half way -- they will line up though. Look at both sides of the bracket -- on one side, you should be able to 'slide' / adjust the hole positions.

Disappeared as in it completed, and it's no longer prompting for an update?

Hi mark.bamford, What regional layout of keyboard are you using, to start here?

Hi TinoStickFolix, The best way to get notified when that's back in stock is to click the Notify Me When In Stock button on that product page. See link below: https://www.corsair.com/us/en/Categories/Products/Gaming-Keyboards/RGB-Mechanical-Gaming-Keyboards/K100/p/CH-912A21A-NA

Hello FamilyWolf, We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the keyboard. 2: Press the Esc key 3: While holding the Esc key, plug in the keyboard. 4: Hold the key down for 10 seconds. 5: Release the key.

Hi Fenric, Does this happen both with iCUE running, and when it is NOT running as well?

Hello Claudio_Perroni, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.

Hello Lehtola, We're sorry for your experience with our product, first off. Try soft resetting the headset by holding down the mute button for ~15 seconds while the headset is still on. It should shut off on it's own when done correctly. This could be related to a conflict with another device or program using your USB Controller. If you're still having issues please unplug all USB devices other than Mouse, Keyboard, headset and close all background tasks before starting any firmware updates. This includes any RGB Lighting, Hardware Monitoring, and Overclocking programs. A few examples are RGB Fusion, Aura Sync, Dragon Center, HWinfo64, Aida64, Ryzen Master.

Hi Keito719, Can you post a screenshot of your macro that's set up within iCUE for us to review? Thank you.

Hi hybagci, We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the mouse. 2: Hold the left and right mouse click. 3: While holding the left and right mouse, plug in the mouse. 4: Hold the left and right mouse down for 10 seconds. 5: Release the left and right mouse.

Hi Keito719, Sorry your Void Elite mic volume is way too low. Let's help you get that resolved. Changing the sound settings to DVD quality may be able to fix your microphone volume issue. Right-click the Volume button on your system taskbar. Click Open Sound settings. Click Device properties in the Input section. Make sure your headset is selected in the dropdown menu. Click Additional device properties on the right side. Click the Advanced tab. Select DVD Quality in the Default Format section If you are experiencing low volume issues when using Discord, go to the sound settings in Discord and click Reset Voice Settings. This should fix your microphone volume issue.

Hello g4mero_o Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.

Hi Hersair, Does the headset behave any differently if you try to do the mic-move-up mute when you DO NOT have iCUE running?

Hi Epicmango7, You should have an option in Device Settings to show a Battery Gauge in your notifications tray. Please see screenshot below:

I was expecting a reply to my last post. Hi thegr8_sid Sincere apologies for the delay experienced in forum response time. I have converted this into a technical support ticket on your behalf since this is a more complex issue than we can look at in the forums. Please keep an eye on your email for something from our Tech Support team, who should be reaching out to you soon. Thank you.

Hi Renkaeq, You would need to access iCUE 3.8 at least one time to set your hardware profile to lights off -- there is not a way to configure the RGB without iCUE, unfortunately.

Hi boymjlano, This is an issue best addressed by our Tech Support team since it will involve a firmware reset. I have converted this post into a Tech Support ticket on your behalf. Keep an eye on your email, and someone from the Tech Support team will be reaching out to you soon regarding this CRP_DISABLED issue. Thank you.

Hi RENKAEQ, Try reverting to iCUE 3.8 for Lighting Control on that device. Currently, the Sabre RGB is not supported in iCUE 4.x, but would be in 3.8.

Hi Dave228, I went ahead and forwarded this to the Customer Service team for review. Thank you for your patience -- someone should be reaching out soon.

Hello AssyrianWarrior97, If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE. Before repairing iCUE, delete the “Corsair composite virtual input device” driver. Open Device Manager. Select Human Interface Devices. Right-click Corsair composite virtual input device and select Uninstall device. Tick the Delete the driver software for this device checkbox, and then click Uninstall. Rerun the installation file for iCUE and select Repair. (iCUE 3) (iCUE4) Follow the instructions for repairing iCUE. Reboot your PC.

This is an issue best addressed by the Technical Support team due to it's complexity. I have converted this into a ticket on your behalf as such, so keep an eye on your email -- someone from tech support should be reaching out to you soon. Thank you.