Corsair Blade

If your wireless device is having issues with connection or latency, the most common cause is interference. You can reduce wireless interference by taking the following steps. Reduce the distance between the device and its transmitter The less distance the wireless signal travels, the less interference can affect it. Here are some setups to best position your USB dongle for closing the gap: Try a closer USB port on your computer, such as on the front panel Use the USB cable adapter with the included USB cable as an extension Other peripherals may have USB pass-through ports which may be closer to your device Keep sources of interference away from your device Interference is typically caused by other electronics, so increasing the distance between these and your Corsair product may improve performance. Here are examples of devices that may cause interference: Other USB wireless devices Wireless networking equipment like routers or hotspots USB storage devices and flash drives

Hi ERKAN_8888 If you’re experiencing issues with your HS70 Wireless Gaming Headset, you can try soft resetting it. Soft resetting your headset disconnects and then reconnects the battery, and it can resolve various issues. To soft reset your headset: Make sure your HS70 headset is powered off. Hold down the Mute button on the headset for about 15 to 20 seconds. Hold down the Power button until the headset turns on. Test your headset and see if the issue is resolved. If you’re still experiencing issues with your headset, contact Customer Support for further assistance at https://help.corsair.com/hc/en-us

Hi R1nus, That other wrist rest won't fit, due to your keyboard being Low Profile, and a change in manufacture from K70 to K70Mk.2. If you contact support at https://help.corsair.com/hc/en-us they can assist you with getting a replacement as a customer courtesy, however.

Hi Tainice01, Please create a ticket with support as I believe a hard reset would be the best next step: https://help.corsair.com/hc/en-us

Hello Thiele, The first thing we recommend you try is disabling the USB selective suspend setting to prevent Windows from powering down any connected USB devices. Press the Windows key + R to open the Run box. Type powercfg.cpl and press Enter. When the Power Options window appears, click Change plan settings. usb_selective_suspend_setting_-_change_plan_settings.jpg Click Change advanced power settings. usb_selective_suspend_setting_-_change_advanced_power_settings.jpg Expand USB settings. Expand USB selective suspend settings. Set the dropdown menu to Disabled. usb_selective_suspend_setting_-_setting_disabled.jpg Click Apply to save your changes. If you are still experiencing this issue after following the steps above, contact our Customer Support team and we will provide further assistance.

Hello Tainice01, We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: To reset a wireless mouse: Turn off your wireless mouse. Hold down the left and right mouse buttons. While holding down the mouse buttons, turn the mouse back on. After around 5 seconds, release the buttons. You will see an LED flash if it resets successfully.

Check out this article on Polling Rates, it might give you some ideas of hardware to shoot for! https://help.corsair.com/hc/en-us/articles/4405984374157-Higher-polling-rates-for-keyboards-and-mice

Hi Doug FM, We definitely don't want these shutting down on you in the middle of gaming, that would definitely defeat their purpose as a gaming headset! There is a setting in Device Settings to specifically disable Auto-Shutdown. I've enclosed a screenshot example from my own iCUE below -- let us know if this helps:

Hi Conver, Higher polling rate is going to affect CPU usage from both the keyboard and the mouse, but moreso from the mouse, which is sending constant feedback to your system. Tuning down the keyboard polling rate won't HURT anything, CPU performance wise, that's certain. Also, make sure you have iCUE minimized to the System Tray (just click the X in the upper right if you have it in the foreground), as if it is actively rendering devices on the iCUE screen, that also takes processing power.

Here's a link right to ticket creation for your convenience: https://help.corsair.com/hc/en-us/requests/new

Hi Conver, Try turning down the Polling Rate on your mouse, that's almost definitely the cause here. Higher polling rate = higher CPU usage, and can cause this exact issue.

If your HS80 RGB Wireless Gaming Headset is experiencing issues, you can try to soft reset the headset and see if that solves the issue. To soft reset your HS80: Make sure your HS80 is powered off. Hold down the power button until you see the lights on the headset flash. Wait 15 seconds, and then power on your headset. Test your headset and see if the issue is resolved.

Hi future-vision, Unfortunately, we don't support/ recommend use of our keyboards on either Linux, or a KVM switch -- we additionally do not recommend using any kind of USB hub or passthrough of any kind. Apologies for the inconvenience.

I checked in on this for you, and a response should be forthcoming shortly if not already in your inbox.

Hi Liddy Ru, If you run into a situation where your Void headset seems to become inoperable after plugging it in to charge, your headset might actually be in bootloader mode. When plugging in your Void, holding down any button will cause the headset to go into bootloader mode. To avoid this, refrain from pressing any button when plugging in your headset for charging. If you accidentally put your Void into bootloader mode, follow the steps below to exit bootloader mode. For a wired Void: Open iCUE. Hold down the Mute button on your headset while plugging your headset into your computer. Make sure that the headset lights up; if it does not, repeat step 2 until it does. Click SETTINGS in iCUE. Select your headset. Click Update to download the latest firmware. For a wireless Void: Open iCUE. Hold down the Mute button on your headset while plugging the wireless dongle into your computer. Make sure that the headset lights up; if it does not, repeat step 2 until it does. Click SETTINGS in iCUE. Select your headset. Click Update to download the latest firmware. If your headset is unpaired at this point, pair the headset.

Hello The Only Wolfboy, We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the mouse. 2: Hold the left and right mouse click. 3: While holding the left and right mouse, plug in the mouse. 4: Hold the left and right mouse down for 10 seconds. 5: Release the left and right mouse.

Hi ZipurCC, It depends on the switch, really. If it's an MX Blue, for example, the o-Ring will not do anything about the "clicky" noise made by the switch. You can try doubling-up on the O-rings as well if a single one doesn't seem to be softening the keycap impact enough.

Sorry it still isn't working right for you. If the previous steps did not help at all with microphone volume issues, we do recommend creating a Support ticket directly with the Technical Support team. Here is a link directly to ticket creation: https://help.corsair.com/hc/en-us/requests/new

If you have the option to switch to a 5GHz band instead of the 2.5Ghz, that will help a ton as well. All our wireless devices (and additionally, anything Bluetooth by any manufacturer) runs on the 2.4Ghz band, which unfortunately can result in congestion issues such as this.

Hi Tony, We recommend performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall. If you need assistance with these steps, please reach out to our support team.

Hi Trevor Cole, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.

Hi MinRobCop, If you’re experiencing issues with your HS70 Wireless Gaming Headset, you can try soft resetting it. Soft resetting your headset disconnects and then reconnects the battery, and it can resolve various issues. To soft reset your headset: Make sure your HS70 headset is powered off. Hold down the Mute button on the headset for about 15 to 20 seconds. Hold down the Power button until the headset turns on. Test your headset and see if the issue is resolved.

If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE. Before repairing iCUE, delete the “Corsair composite virtual input device” driver. Open Device Manager. Select Human Interface Devices. Right-click Corsair composite virtual input device and select Uninstall device. Tick the Delete the driver software for this device checkbox, and then click Uninstall. Rerun the installation file for iCUE and select Repair. (iCUE 3) (iCUE4) Follow the instructions for repairing iCUE. Reboot your PC.

If you just mean the cable I have circled here, that's a very standard 3.5mm audio cable, you can get them at any electronics or audio supply shop. We don't sell the 3.5mm cable on its own, but if you email our support team / create a ticket, they can probably send you one as a one-time customer courtesy as well. Very standard 3.5mm audio jack though, it legitimately might be faster for you to order it from your overnight-internet-retailer of choice...

Sorry for not getting to this thread sooner. We officially do not recommend / not support using our keyboards with any kind of third-party hub or passthrough due to their power and data throughput requirements. This is going to result in that 'flickery' bit you're experiencing.