Corsair Blade

Hello Hersair, Many similar issues on our wireless headsets can be solved by doing a simple soft reset. This will disconnect the battery from the headset, and then reconnect it. All you would need to do is: Please make sure your headset is unplugged. Make sure your void is powered On. Hold the Mute button on the headset down for about 15 seconds After holding the Mute button, hold the Power button until the Void turns on Then try testing the headset. If it is still having issues, please contact us again for further troubleshooting.

Hi Mateo3423, The fans we put on our AIO coolers are actually slightly tweaked for the cooler they come with, as to be ideal for that particular radiator. As such, you can definitely replicate the LIGHTING effect with a fan from the same series, but the airflow characters will be just a little bit lower rated.

Looks like your reply didn't come through cleanly -- what's up?

Hi wonder1070, Many similar issues on our wireless headsets can be solved by doing a simple soft reset. This will disconnect the battery from the headset, and then reconnect it. All you would need to do is: Please make sure your headset is unplugged. Make sure your void is powered On. Hold the Mute button on the headset down for about 15 seconds After holding the Mute button, hold the Power button until the Void turns on

Hi Tony_thetiger, It almost sounds like that keyboard might be stuck in BIOS mode. Do me a favor and try to toggle BIOS mode for me. This is done by 1. Unplug the keyboard 2. Hold down the S + B keys 3. Plug in the keyboard's power, 4. Then release the S+B keys after ~5 seconds See if that fixes your caps lock / Scroll lock indicators and let us know your results.

Hi Tomi, Because this is a complicated macro / technical issue, it is best addressed by our Tech Support team. I've gone ahead and converted this to a ticket on your behalf. Keep an eye on your email for a response from the Tech Support team soon. Thank you.

This looks like it is going to be a more complex issue that is best addressed by our Technical Support team. I have created a ticket on your behalf -- please keep an eye on your email for a response from the support team soon. Thank you.

Hi Bren002, I am converting this to a Technical Support ticket on your behalf. Please keep an eye on your email for communications from the Support team, who will further assist you with your scroll wheel issues here. Thank you.

Hi BillieDee, Are you using the K55's hotkey assignments to create macros, or using iCUE? If the former, try using iCUE, it will allow for more complex macros to be recorded, and might be the easy fix here.

Hi Lopified, If you run into a situation where your Void headset seems to become inoperable after plugging it in to charge, your headset might actually be in bootloader mode. When plugging in your Void, holding down any button will cause the headset to go into bootloader mode. To avoid this, refrain from pressing any button when plugging in your headset for charging. If you accidentally put your Void into bootloader mode, follow the steps below to exit bootloader mode. For a wireless Void: Open iCUE. Hold down the Mute button on your headset while plugging the wireless dongle into your computer. Make sure that the headset lights up; if it does not, repeat step 2 until it does. Click SETTINGS in iCUE. Select your headset. Click Update to download the latest firmware. If your headset is unpaired at this point, pair the headset.

Hi Dumialex, If you run into an issue where the keyboard does not work for several seconds after you boot Windows, you can try disabling the USB selective suspend setting to prevent Windows from powering down any connected USB devices. Press the Windows key + R to open the Run box. Type powercfg.cpl and press Enter. When the Power Options window appears, click Change plan settings. Click Change advanced power settings. Expand USB settings. Expand USB selective suspend settings. Set the dropdown menu to Disabled.

Hello Phroog, We recommend performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall. If you need assistance with these steps, please reach out to our support team.

Hi bloodstorm1980, Unfortunately the HS60 Pro headset isn't meant to be used on an Xbox system -- we have the HS75 XBox headset specifically for that. Additionally, the microphone is omnidirectional, so that's just how it's designed -- it will pick up sounds from any angle. It's also worth mentioning the HS75 is a unidirectional mic, so it only will pick up sound from one direction, not every direction. Here is the product page / tech specs for it: https://www.corsair.com/us/en/Categories/Products/Gaming-Headsets/Wireless-Headsets/HS75-XB-Wireless/p/CA-9011222-NA#tab-tech-specs

Hello Zho, Many similar issues on our wireless headsets can be solved by doing a simple soft reset. This will disconnect the battery from the headset, and then reconnect it. All you would need to do is: Please make sure your headset is unplugged. Make sure your void is powered On. Hold the Mute button on the headset down for about 15 seconds After holding the Mute button, hold the Power button until the Void turns on Then try testing the headset. If it is still having issues, please contact us again for further troubleshooting.

Hi Nokta, Try clicking Check for Updates, then the 3 dots menu, then Force Update on the headset, and let us know your results.

Hi thegr8_sid, We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the keyboard. 2: Press the Esc key 3: While holding the Esc key, plug in the keyboard. 4: Hold the key down for 10 seconds. 5: Release the key.

Hi SerchMX, Do you have a Spatial Sound enabled in Windows? That will often conflict with or supersede any EQ settings.

Hi BLantz, Our modern devices with the slipstream are generally capable of converting to Multipoint dongles, which definitely would allow you to use your mouse and headset on the same dongle, potentially. Exactly what headset, and exactly what mouse, are you trying to pair here?

I've reached out to the Tech Support team in order to expedite both your requests. You both should have a reply shortly. Please note due to ticket volume, it usually does take 2-3 business days to reply to a support ticket, and FYI Nick your ticket submission was about 36 hours old, but I went ahead and pushed things along for you.

You should try performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall.

Hi Cahonis, That's actually related to a Windows setting, and unrelated to anything the keyboard has set / can do or affect itself. Just disable the below:

Hi Grugsey, I've gone ahead and converted this to a Technical Support ticket on your behalf. Please keep an eye on your email associated with this Corsair account, and someone from the TS team should be reaching out to you soon. Thank you.

Hi Nickwwc, Do you have the option to re-pair the mouse in iCUE? Here are instructions on how to manually re-pair the headset -- this does say it's for mice, but the instructions will also apply for your headset, just select the headset device instead of your input device, obviously. Please see the link below: https://help.corsair.com/hc/en-us/articles/360041190571-Pair-a-wireless-mouse-in-iCUE

Hi Elijah_Kujo, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.

Hi JulieJohn, Unfortunately we do not recommend / support any of our keyboards with KVM usage due to the data and power requirements of them. We apologize for the inconvenience, but I will make sure to send along the suggestion for a more KVM compatible keyboard to the feedback team.