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Corsair Blade

Corsair Employees
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Everything posted by Corsair Blade

  1. I've reached out to the Tech Support team in order to expedite both your requests. You both should have a reply shortly. Please note due to ticket volume, it usually does take 2-3 business days to reply to a support ticket, and FYI Nick your ticket submission was about 36 hours old, but I went ahead and pushed things along for you.
  2. You should try performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall.
  3. Hi Cahonis, That's actually related to a Windows setting, and unrelated to anything the keyboard has set / can do or affect itself. Just disable the below:
  4. Hi Grugsey, I've gone ahead and converted this to a Technical Support ticket on your behalf. Please keep an eye on your email associated with this Corsair account, and someone from the TS team should be reaching out to you soon. Thank you.
  5. Hi Nickwwc, Do you have the option to re-pair the mouse in iCUE? Here are instructions on how to manually re-pair the headset -- this does say it's for mice, but the instructions will also apply for your headset, just select the headset device instead of your input device, obviously. Please see the link below: https://help.corsair.com/hc/en-us/articles/360041190571-Pair-a-wireless-mouse-in-iCUE
  6. Hi Elijah_Kujo, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.
  7. Hi JulieJohn, Unfortunately we do not recommend / support any of our keyboards with KVM usage due to the data and power requirements of them. We apologize for the inconvenience, but I will make sure to send along the suggestion for a more KVM compatible keyboard to the feedback team.
  8. Hi Schnoobins, The Nexus actually doesn't turn off as long as it has power flowing to it -- it will just go into a sleep mode if the sleep timer is enabled, which really is just a blank black screen and not it turned off. I'll send this idea right over to the feedback team for review, however.
  9. Hi Leana VG, Try switching it back to Multipoint from the Playstation mode and try to pair again as a first step here, and let us know your results.
  10. Hi corrosive23, We are aware of the issue, and sincerely apologize for the inconvenience. Please contact support directly if you need a firmware solution to this issue, and they will be able to assist!
  11. Hi Scandrial, We're sorry for your experience with our product, first off. Try soft resetting the headset by holding down the mute button for ~15 seconds while the headset is still on. It should shut off on it's own when done correctly. This disconnects the battery, and reconnects it, which often can help with battery life issues.
  12. If you run into a situation where your Void Pro headset seems to become inoperable after plugging it in to charge, your headset might actually be in bootloader mode. When plugging in your Void Pro, holding down any button will cause the headset to go into bootloader mode. To avoid this, refrain from pressing any button when plugging in your headset for charging. If you accidentally put your Void Pro into bootloader mode, follow the steps below to exit bootloader mode. For a wired Void Pro: Open iCUE. Hold down the Mute button on your headset while plugging your headset into your computer. Make sure that the headset lights up; if it does not, repeat step 2 until it does. Click SETTINGS in iCUE. Select your headset. Click Update to download the latest firmware. For a wireless Void Pro: Open iCUE. Hold down the Mute button on your headset while plugging the wireless dongle into your computer. Make sure that the headset lights up; if it does not, repeat step 2 until it does. Click SETTINGS in iCUE. Select your headset. Click Update to download the latest firmware. If your headset is unpaired at this point, pair the headset.
  13. Hi Hybrex, Instead of saving the profile to the device, what happens if you set a profile in the "Hardware Lighting" section in iCUE?
  14. Hi cruiseqe2, Can you customize the keyboard in iCUE otherwise, by creating profiles and assigning specific lighting effects? Just curious as to whether or not this is ONLY affecting scenes capability or not.
  15. Hi WirelessXP, Unfortunately it's only possible to pair to a single dongle at a time. What you COULD do, is have the dongle on one system, and have it connected via BlueTooth to the other system. Hope this helps.
  16. Hi crosspatch, I've gone ahead and converted this into a support ticket on your behalf. I've alerted the support team, and they should reach out soon regarding a firmware flash for that device.
  17. Hi knobwan, Unfortunately you would need iCUE to bind the sidebuttons, and we do not currently have an iCUE for Linux version. We sincerely apologize for the inconvenience.
  18. Hi Syvana1, Can you elaborate a little bit as to what the exact nature is of your audio recording problems? Thank you.
  19. Hi Daniel83, Does the headset work 100% normally with both the mic and headphone functionality when used in USB wired mode?
  20. I went ahead and had support check into this for you. You should have a response soon.
  21. Hi Jay Juan, I've gone ahead and converted this to a technical support ticket on your behalf. Please expect a response from support within the next ~72 hours to the email linked to your Corsair account.
  22. Hi Filename, Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.
  23. Hi Vod, If you have the HS70 Pro Wireless, that does not have Bluetooth functionality, only 2.4 Wireless via the dongle: https://www.corsair.com/us/en/Categories/Products/Gaming-Headsets/Wireless-Headsets/HS70-PRO-WIRELESS-Gaming-Headset/p/CA-9011210-NA You need the HS70 Bluetooth version for that capability -- see product page below: https://www.corsair.com/us/en/Categories/Products/Gaming-Headsets/Stereo-Headsets/HS70-BLUETOOTH-Multi-Platform-Gaming-Headset/p/CA-9011227-NA
  24. That mouse should absolutely be detectable in 3.38. Is it possible you had it installed on an iCUE 4 system and updated the firmware to a newer version? Try installing iCUE 4.x and let us know if it's detected then?
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