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Corsair Blade

Corsair Employee
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Everything posted by Corsair Blade

  1. Hi Electronicsguy, The K60 RGB Pro does have legends: so F1 is the Winlock, F3 is brightness down, F4 up, F5 Mute, etc. The icons are meant to represent the action the legend performs. Hope this helps.
  2. Unfortunately, this looks characteristic of the LED's going bad over time, in case that isn't the case though, it's worth trying a soft-reset here first. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the keyboard. 2: Press the Esc key 3: While holding the Esc key, plug in the keyboard. 4: Hold the key down for 10 seconds. 5: Release the key. Please give this a try and tell us if it fixes things -- if not, we'll make sure you get further assistance! Thank you.
  3. Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. See if that makes any difference. Hope this helps.
  4. You should create a ticket directly with Technical Support from here. Please visit https://help.corsair.com/hc/en-us/requests/new Thank you.
  5. If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE. Before repairing iCUE, delete the “Corsair composite virtual input device” driver. Open Device Manager. Select Human Interface Devices. Right-click Corsair composite virtual input device and select Uninstall device. Tick the Delete the driver software for this device checkbox, and then click Uninstall. Rerun the installation file for iCUE and select Repair. i (iCUE3) (iCUE4) Follow the instructions for repairing iCUE. Reboot your PC.
  6. The next step here would be to perform a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall. If you need assistance with these steps, please let us know so we can create a ticket on your behalf. Thank you.
  7. Just to clarify / add context for anyone else who has the issue, what exactly did you do that fixed it in your specific case? The clean install?
  8. I'm converting this to a ticket to see if we can get some kind of resolution for you, or at least document your system config for a bug report. Check your email for a message from support soon!
  9. Hi PEYDGE, Have you tried other USB ports to ensure it isn't a USB issue, to start? Are you plugging the ST100 directly into your motherboard's rear I/O panel?
  10. Hi Zevian, Regarding the mouse stuttering, is this an AMD system? If so, this sounds characteristic of the AMD TPM issue that is currently known: https://www.amd.com/en/support/kb/faq/pa-410 With the audio delay issues, this sounds very much related to USB, as you report it working fine with the 3.5 audio cable. How do you have the headset plugged into your system exactly? Is it using a USB hub or passthrough of any kind?
  11. Hi GenomeSoldier, Unfortunately, LEDs do just go bad over time. This is the most likely case here, but in case it's a configuration issue, you can try these simple steps to start: 1: Unplug the keyboard. 2: Press the Esc key 3: While holding the Esc key, plug in the keyboard. 4: Hold the key down for 10 seconds. 5: Release the key. This will reset the internal memory, which may (or may not) resolve your RGB issue but can help in a lot of cases. Please give this "soft reset" a try and see if it fixes things.
  12. Does this happen if you shut iCUE down while playing Valorant?
  13. Let's help you get this resolved for you! What troubleshooting steps have you taken already?
  14. Welllll I guess my 3080 is outdated now so I'll try for a 4080 when they come out. Hmm I guess my DDR4 is outdated now, too. I guess I'm building a new system from scratch?
  15. We'd love to see if the issue is related to the wireless connection or not -- If possible, at your convenience, test that out and let us know your results!
  16. What iCUE devices do you have? All of them, for us to look into this further for you. Thanks.
  17. Sincere apologies for the delay experienced in response time to your post here! If you haven't already (I don't see anything associated with this email account) you should create a ticket for this issue for our support team to assist with, by visiting https://help.corsair.com/hc/en-us/requests/new
  18. Hey RWiles, The first step here is going to be to make sure you have everything plugged in correctly. Here is everything you need to know about iCUE lighting: https://forum.corsair.com/v3/showthread.php?t=173880
  19. Check out our LC100 case lighting panels! I think it might be just what you're looking for: https://www.corsair.com/us/en/Categories/Products/Ambient-Lighting/iCUE-LC100-Case-Accent-Lighting-Panels-Starter-Kit/p/CL-9011114-WW
  20. Have you tried Mic Boost in iCUE yet? Please see KB article below for step-by-step directions: https://help.corsair.com/hc/en-us/articles/5827408701325-How-to-Enable-Mic-Boost-in-iCUE
  21. Hi Noodleface, I've gone ahead and converted this forum request into a formal Technical Support ticket for your convenience. Please keep an eye on your email, as the support team will be reaching out shortly. Thank you.
  22. What happens if you plug the Nexus into the laptop directly instead of via the docking station? That would determine if the problem was with the Nexus itself, or your USB controllers / ports that connect between the Nexus and your system.
  23. If you have the ST100 plugged in via USB, it will be detected as a 'sound controller' effectively. This is because of that audio passthrough it has an option.
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