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  1. Received the headset a couple days ago and set it up today only to be bummed about it having a constant annoying noise. Tried a couple of things already such as power plan, soft resetting and uninstalling drivers and reinstalling them. Can anyone help me out, most likely will be returning them but I hate to have another pair which does the same. Thanks
  2. Hi guys, I own the k70 for 4-5 years now. Recently I noticed X key only produces green blue and yellow colours. Whenever I had it set up to light up on press it also randomly lights up 6 different keys green for some reason. Updated ice, reflashed firmware to no avail. Question is, anybody here attempted a repair? I know I have to destroy the logo to get to the key which is a shame but if it's a matter of re soldering the contact or cleaning it up I'm up for it. Just wanted some more information if that is even fixable in theory. PS. No liquid was ever spilled on the keyboard so there is 100% no liquid damage to any of the keys.
  3. Hello, I'm new here and I really created the account in order to find solution to my problem. So I actually love corsair's peripherals and for that reason all my peripherals are corsair labeled. So today my Corsair headset (Void Elite RGB) suddenly stopped working as expected. Although I can hear sounds like Windows Notifications, Spotify, Games, YouTube, I do NOT hear discord, I do NOT hear voice prompts (although they're enabled) and i can't hear my voice in VOICEMOD. All of this is so weird. I tried out some things like pair the dongle to my headset and reset my Void by pressing the MUTE button but nothing really happend and I did a clean re-installation of ICUE v4.28.177. Same issue is going on and on. Did anyone had the same issue? How did you fixed it? Any suggestions? Thanks in advance
  4. THE FACT THAT THIS IS A RESPONCE IS LAUGHABLE AND MAKES ME NOT WANT TO BUY ANY HEADSET FROM YOU .SO ADD IT
  5. Hello everyone, My Corsair HS70 Pro Surround is having problems again with its charging/batterie. This is my thirt Corsair HS70 Pro aready and they all had kinda the same issue. The first one I had was fine after two years of use but then the battery got hot while charging/ gaming and it almost blew up on me. then the second died after 15 days. And the one i have now is starting to show issues aswell. the one i have now is still working but it shuts down when i put the charging calbe in that is included in the box. I have tried everything about now, can someone please help me? the things ive tried on all headsets without results: -using different charching adapters/cables/pc's -changing the voice prompt/autoshut down/invidia sound, settings -reinstalling windows/icue software(also triend different versions)
  6. Anyone else running into an issue where the LEDs completely stopped working while in wireless mode? I can plug in the charging cable and the lights will turn on while the switch is off, but is will not light up when the USB is unplugged. I have had the headset for over a year and never had this issue until this week. I normally run the LEDs at very low brightness settings but i appreciate the LED on the mic lighting red when muted. now none of the LEDs work unless plugged in before turning on headset. just wondering if this is something that i should RMA or if it might be eligible or if there is a fix for it. Thanks!
  7. TL:DR Good till the battery dies In December of 2018 I took the plunge into the world of Corsair mouses. I came from a really large mouse (Armaggeddon G17, imaged here) and I was looking for a similarly sized mouse to replace my failing 4 year old trooper. I stumbled across the Corsair Dark Core RGB which came with a wing on the outside to stop my pinky finger from dragging on my mouse mat making it more comfortable to use for long periods of time. So I took the plunge. I really enjoyed the mouse. It fit well in my hand and the wireless features (although I didn't use them much) were pretty seamless. I struggled a bit with iCue to sync between Voids and Dark Core colours but that we subsequently fixed in a patch. Wireless Mode: As mentioned before the wireless setup on the mouse was top class and I couldn't tell if I was plugged in or wireless (see range issue) but I didn't use it because I am sitting at a desktop and I can't even remember to plug my phone in to charge let alone my mouse. Range Issue: Unfortunately due to my PC being on my left side underneath my desk (only about 2M direct distance) I ran into a random issue where the mouse would not disconnect but it would have packet loss at the most random of times. It was not consistent on what I was doing to make it lose connection but after these issues I resorted to using it exclusively in wired mode. To my knowledge this issue was fixed in subsequent models Durability: For the first 23 months of daily use I ran into no problems with build quality but 13 days before my warranty ran out the mouse wheel started to fail. This would have been a return of the product but I was on holiday out of the country at the time so I couldn't return the product. So I just lived with a faulty scroll wheel which progressively got worse every month to where in early 2021 I resorted to middle clicking to scroll on web pages. Battery life at this point was not too great (about 3 hours) but the battery had been plugged in almost continuously for the past 2 years so I wasn't too salty about it but by mid 2021 the battery life was minutes long at best. Little did I know that the battery dying would be the cause of the mouse failing. Over time the mouse began turning off whilst plugged in which was annoying but it would turn back on when it was unplugged and plugged back in but the issue would get worse and worse. In May 2022 I was playing Tarkov (so my stress was high) and in the middle of a fire fight my mouse turned off, not a big deal just cycle the power, it turned on and turned off ~40s later. That was the moment I accepted that the battery issues that had been plaguing me for the better part of 2 years broke me. I was done with the battery issues so I pull up Google and search "Corsair Dark Core battery replacement" and two things popped up, a video by Snipey and this thread where both Snipey and @Corsair Albertstrongly did not recommend taking the mouse apart to replace the battery. In the video by Snipey he shows that the battery is almost the last thing that you can remove. I decided against even attempting to open my mouse to attempt a repair. Possible design changes The mouse is really well designed minus the two parts that failed on my unit. 1. Battery access: It would be really neat if it was possible to replace the battery without totally tearing the mouse apart. Having a more easily sourced battery (such as a laptop battery cell) would make it easy to repair and reducing e-waste. In terms of placement it would be nice for it to be under a panel at the bottom of the mouse similar to a conventional wireless mouse but with fasteners (screws or hidden tabs) to reveal the battery compartment. 2. Scroll wheel: The current design (much like all mouses) makes it very easy for dirt and hair to be trapped inside the scroll mechanism causing wheel slip and eventually in my case failure. There is not much that one can do about the access to this (other than through the charging port location or to the panels either side of it) but that would also add to the complexity (and in turn cost) of the mouse Both of these design changes are unlikely to be implemented due to PCB layout within the mouse but it is worth a shot I do plan on replacing the mouse but at $100 (shipping and import to SA) is a bit of a tough pill to swallow if I am going to have the mouse start to fail after 2 years If anyone can advise me if these issues have been fixed I would greatly appreciate it
  8. The mouse doesnt work with the dongle or when plugged in with usb cable. Windows doesent even detect the mouse when plugged in with the cable. Works only with bluetooth. Doesnt show up in icue at all the dongle sohws up when its plugged in.
  9. Hi Corsair team, I buy a corsair mice last week and I wrongly updated the last firmware :( Now I have issues with the double click. My question is: Which version of iCUE I need to install to downgrade the version of the firmware of the mice KATAR PRO and have the default one? Is there a factory reset? P/N: CH-930C011 S/N: 307321018900
  10. This started happening after a reset of my windows while fixing other issues. The headset connects to the wireless adapter when turned on, plays the turning on sound, but never plays the connected/mic status sound. Additionally, the headset SHOWS as connected within the iCue software, and even plays sidetone properly, but in Windows Sound Settings it does not play any sort of audio and the mic doesn't receive any audio either. If voice prompts are on, I get no sound indicating status changes and whatnot, but if they're off I get the on-board beeps. Another side effect of this is that if the headset is on, I cannot watch or listen to any media. It seems to freeze whatever I'm attempting to watch or listen to (ex. Youtube videos never load) I've already tried most methods to fix this (re-pairing headset and adapter, soft-resetting headset, deleting drivers, re-installing iCue, etc.) but I haven't found anything beyond the standard that has fixed my issue.
  11. Hello I am having problems with your LS100 led bar unit. at first the kit was working although i was quite disappointed by the washed out colors of the video mode and the windows lag when the video mode is activated. this was happening in my windows 7 os. Now I have a separate fresh windows 11 installation and the latest icue version seems working much better. the video mode colors match the image a little better and I see no more windows lag. The real problem is that now the controller stops responding after a random amount of time regardless of whatever I am doing (i can be browsing the net or watching a video or gaming). the led bars turn mostly off with a few random colors flashing. nothing works anymore, not static color or any other preset. this happens both in windows 7 and 11. I tried to re flash the firmware (forced) but the issue is not resolved. Restarting the icue service or exiting and re opening icue also doesn´t work. the only way to have the controller working again is to unplug the power cable for a few minutes and then plug it in again. Obviously this isn't a real solution. can anyone help me please?? I bought quite a lot of corsair stuff for my latest build but I'm starting to lose my faith in the brand as i had issues also with my lighting node core and my ram sticks run quite hot even at low speeds.... I asked for help here on the forum several times but I never got any real solution, especially from corsair staff. as a loyal customer I don't feel "cared" at all...
  12. Hello I really hope someone can help me out as I have been trying to figure this issue out for a few days now and nothing. I bought a SP120 RGB pro last week for my new Acer TC-1660-EB11 and connected it through the Lighting Node Pro. The Lighting Node Pro was connected through the provided SATA connection and i plugged the USB directly into the motherboard USB header. The fans spin and the lights work fine but I can't connect the fans or node to the ICue 4 software. I purchased a Commander Pro thinking the Node wasn't working and after installing it was dis appointed to see that ICue still won't detect the Commander or fans. Fixes i have tried are reinstalling, repairing, turning off the quick boot in windows and BIOS, uninstalling the drivers, downloaded USDBeview, playing with the device manager, restarting the box with the pin hole and unplugging/ replugging the SATA. Already sent a ticket to corsair but haven't received a response yet. Nothing has worked and i'm starting to get frustrated I figured spending the 80 dollars on a commander pro would help and am now in the same boat. Is there anything i have missed or any work arounds someone has figured out on here? Edit: also have tried installing ICue 3 with the lighting node but not the Commander Pro.
  13. Just got from from a flight. My headset seems to be dead, no signs of life. 1 - Oddly enough, it works when I plug in the 3.5mm jack 2- USB mode and wireless however, are completely unresponsive, no audio, no led signs, nothing. 3- I Doubt it's broken from the banging that happened during the flight as I left the headset inside the package it came from (It's cushioned exactly to pretect from banging). Any suggestions ? Is it actually broken ?
  14. Hi, so for almost a year now i've had 10 QL120's installed in my PC, I build my PC all brand new, the fans are all hooked up to corsair hardware, 6 fans are connected to the Corsair Elite Capellix cooler, the other 4 are connected to a RGB hub and a Corsair commander pro, I use iCue to control the fans and lightning, so no 3th party software or hardware. Now for the problem, a few LED's from 5 fans always show a different color then what I assign it, currently it's set to all white and some LEDs are pink (as shown in the picture) this is for a few colors, with yellow it becomes red for example, and for some colors it's working perfectly fine, I've been in contact with Corsair customer support, they couldn't fix the issue and send me new fans, they worked for about a day and then it went back to acting weird. I've tried fully reinstalling all Corsair software and resetting the commander pro, elite capellix and RGB hub, this didn't help as well... I've also tried switching the connectors, it doesn't matter in what port the fan is plugged into, the same fan with the same LED's keep acting strange. I'm all out of ideas, I really hope someone can help me. Thanks in advance! Morris
  15. Hi, I've been searching and apparently seems that QL led's are subject to some issue, here is mine also. Being a 150$ kit, well this shoudn't happened Do someone else have sorted out how to fix it (I've already open a ticket with support); I wasn't expecting this lack of quality control from Corsair on a "premium" devices
  16. I got the k55 RGB keyboard around a week ago and there are some issues with the macro keys. I have followed the guide on the instruction manual that came with the keyboard. Here is a link to a copy of the instructions online. I have followed all the instructions on page three to set the macros, and when I go to press the macro on the keyboard it does the key press/key presses but along with that, lots more key presses. For example if I press the g1 key assigned to the windows key, the start menu appears but along with that the pause/play music button is pressed and oddly microsoft powerpoint, settings and around 10 tabs at http://www.office.com are opened (probably related to powerpoint opening), and occasionaly random letters are typed into the start menu search bar. I have tried resetting the keyboard by holding the function key and f4 while plugging the keyboard in. It worked because the macros were reset. I have also tried uninstalling and reinstalling the keyboard driver which hasn't fixed the problem either. I know it isn't OS specific either because I have tried this in my linux installation and I still get the random text being typed and music being paused. Edit: I think this might work using the iCue software but I would prefer to not use iCue because it uses a lot of cpu usage and I would like to be able to have the macros saved when I switch to a different computer or operating system
  17. Hi all, I'm having some trouble getting iCue to recognise a newly purchased and installed H115i Pro XT RGB. The pump lights have lit up and are cycling through (what I assume) to be a standard rainbow cycle, the pump is cooling well after configuring it in my motherboard's BIOS and 2x Noctua NF-A14s I've attached to the radiator and Corsair Commander Pro are running fine. Cooling wise I'm pleased, however I cannot get iCue to recognise it in order to monitor pump speed and customise RGB. If it helps, here's my PC's spec [running latest Windows 10]: Ryzen 5 5600X Gigabyte Aorus X570I Crucial Ballistix 2x8GB 3600Mhz CL16 Sabrent Rocket 1TB NVME (TLC) [boot drive, various other drives for game and recording libraries] Corsair SF600 Platinum PSU PowerColor Red Devil Radeon RX 6700 XT Cooler Master NR200P (using vented side panel and horizontal GPU layout) Corsair Commander Pro, attached are: 2x NF-A12x15 bottom intakes, 2x NF-A14 side intakes (H115i rad) & 2x Cooler Master Sickle Flow fans exhausting up top. H115i Pro XT RGB in the USB 1 header Monitoring and controlling fan speeds and component temperature is fine through the Commander Pro in iCue. However, the H115i Pro XT RGB refuses to show up. So far I've tried: -Disbaled fast boot and XM-something hand off under USB settings in motherboard BIOS (following a post on Corsair forums), -Updated motherboard's chipset drivers to latest, -Reinstalled iCue 4 (per Corsair's clean install guide), -Installed the iCue v3.x on the H115i Pro XT RGB's product page under 'Support - Downloads', -Using USBDeview to try and locate H115i (no success, can see Commander Pro as only Corsair device), -Windows 10 Device Manager that reveals 'Corsair composite virtual device' which apparently has the latest/most optimised drivers - possibly Commander Pro? -No micro-USB cable on hand small enough to plug into the back of the motherboard to see if it's a Commander Pro compatibility issue. It would press against and possibly damage the RAM modules. Any further troubleshooting tips would be greatly appreciated. I have read this is a problem on AMD systems and if it requires an RMA I'd rather avoid it. Also other users who have experienced the same problem have reported plugging their case USB into the Commander Pro's USB header and pump usb directly into the motherboard has solved the issue - I'd rather avoid this due to further cable management and tinkering after squeezing the H115i into the NR200. The cooler is running seemingly fine and I'm content with performance. It would just be nice to see it in iCue and customise colour schemes - this is also why I went for the H115i over NZXT X63 (in my girlfriend's SSUPD Mesh system) and Cooler Master 280mm AIO due to already having the Commander Pro for 6 fans. At the end of the day I can't actually see the cooler behind the rad on the side bracket and am pleased with performance - lowest temps I've seen since building this sysytem, was previously using a Noctua NH-U9S which I've kept in case this AIO bricks. EDIT 1: I should mention the motherboard (Gigabyte Aorus X570I) has only 2 USB headers - 1 for case and 1 for other components. I've the NR200 front panel USB plugged into larger and Commander Pro plugged into smaller.
  18. I had just finished my new build that has six fans (3 SP120 rgb pros, and 3 LL120 Rgbs) I had set it up and got it working just fine with a Node pro and Rgb hub. But I had decided to switch the fans into different spots, moving their cable to different ports as well. Now for whatever reason, there are 2 different fans synced up to 2 other fans with the lighting. All of them light up just fine, but when I go into lighting setup the two that seemed to have synced with other fans don't light up. I can provide more info if needed.
  19. Hallo Corsair Community, ich bin seit ca. einem halben Jahr stolzer Besitzer einer Corsair K57 Wireless Tastatur. Leider habe ich seit letzter Woche das Problem das sich diese nicht mehr Aktualisieren lässt sowie sich nicht mehr mit dem K57 Dongle Koppeln lässt. Sobald die Aktualisierung startet geht die K57 aus und muss erst vom USB Kabel getrennt werden und dann Aus und wieder Ein geschalten werden damit sie wieder an geht. Ein Soft Reset und die Versuche diverser Foren Einträge haben auch nicht geholfen. Das ganze wurde auf 3 verschiedenen Systemen getestet, mit iCUE 3 und iCUE 4 (auch mit Clean Install) und mit verschiedenen USB Slots (USB 2.0 & USB 3.0) jedoch ohne Erfolg. Der Dongle wurde ohne Probleme aktualisiert. Derzeitige Versionen sind folgende: iCUE v4.9.350 (Aktuell) K57 Dongle v2.2.71 (Aktuell) K57 Tastatur v1.1.164 (Veraltet) ---> v2.2.71 (Neue Version) Ich denke das der Dongle und die Tastatur durch die Software Unterschiede nicht verbinden können. Kennt jemand das Problem oder hat einen Lösungsvorschlag? Ich habe bereits Anfang letzter Woche ein Support Ticket (2004197933) geschrieben jedoch noch keine Antwort erhalten. Grüße
  20. Recently I've been having some issues with my cooler. It use to let me change the colours fine and i wouldn't have any issues. About a week again it stopped letting me change the fan and pump colours completely and is just on a rainbow one. Anyone know what could be going on?
  21. The Sabre RGB PRO, gets randomly an exclamation mark @ iCue, mouse DPI/RGB lights will default to whatever as they are not following the setup from iCue, also can't be controlled from iCue, only way to get it right is to disconnect the mouse and connect it again (really?), Things I did so far, I uninstalled Corsair composite virtual input device, drivers, issue still randomly present I uninstalled the above + iCue, reinstalled and issue still randomly present I reinstalled Windows, issue still randomly present (not for this but happen that I was installing a new system) I disabled USB power on sleep states/shutoff, issue still randomly present Device is connected to a USB2.0, but same behavior on USB3.0, issue still randomly present I hardware reset the mouse following instructions, issue still randomly present I have almost every day to unplug and plug mouse back in, before this one, I had a razer deathadder and never had this type of issues, but I decided to move to the corsair ecosystem with a k100, a headset, a HXi PSU, aCommanderPro, and some corsair RGB lights, Another issue is some wiggle on the left button (again my 3 year old razer dosn't do this) I contacted support 2 days ago but no answer, so it's a bit disapointing that we need to chase down support, in a couple of days, my next stop will be twitter, to see if I can get an answer, And if you are still reading thanks, and oh my, sorry for all the venting, Cheers, Martin.
  22. So I bought the h115i elite capellix a few days ago. It works fine, but the only issue is, I can't seem to find it in the iCUE software. I believe this may be because of the usb connection, since both the headers on my MB were tested to work fine, but I can't seem to find it connected anywhere! No sound when I plug/unplug it like I would expect to hear, and no luck finding anything in device manager. I have tried reinstalling, doing a clean wipe of iCUE, along with updating every driver I could, and even my tears didn't wipe away the horror that is the rainbow colors laughing in my simplistic white themed build. :( Any help would be appreciated, I almost want to just unplug the RGB and leave it like that. My only idea as to what it could be is that the usb that is connected to the Commander Pro Core that came with it is broken.
  23. I have had the Corsair Virtuoso headset for 24 hours and it was working fine yesterday. I got on my pc today and now when I plug the headset in, it will start charging normally for about 10 seconds then the charging light, corsair side light, and the mic light will change color and start blinking rapidly until the headset lights all turn off. Does anyone have a solution for this? Thanks.
  24. Trying to pair the mouse with a laptop without CUE installed. Doing following steps: 1. Turn off the mouse. 2. Set wireless mode switch to Bluetooth mode. 3. Hold top button aka Profile switch. 4. Turn the power switch on. Nothing happens then. I expect the 3 small LEDs to flash blue, but they don't, no matter how long I hold the Profile switch button. Actually none of LEDs are working. The mouse just seems to be dead unless I switch it back to 2.4GHz mode. Mouse is brand new, just updated firmware to v3.19 (not sure about minor version, can't check atm. Was 3.08 and went to 3.1X after). 2.4 GHz and USB work properly. Is it a defect or something?
  25. I been having this issue for awhile now and i tried a bunch to fix it and nothing works but shutting down icue. I notice when icue is running and connected my pc will lag stutter and the lights on my keyboard and headset will stutter and freak out. I also notice its slowing down my internet speed i have gigabit internet and when icue is running im getting speeds of like 50 over 70 highest 120 over 150. I turn off icue and shut it down my speed jumps up to gigabit speeds. I dont understand how a company can just let this kind of thing stay around for so long. I seen post from years ago saying the same thing and it seems like they never fixed it. Honestly at the point if i cant find a fix on the forums that im just going to get rid of all my corsair stuff fans headsets keyboards and just go with razer. my build mobo msi meg ace z490 cpu i7 9700k gpu msi rtx 2070 super oc cosair products corsair lp fans void pro wired headset and k68 rgb keyboard
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