Chris is no longer with Corsair.
If you would like Corsair's assistance with your problem, you can call via Skype by calling their toll free number or by submitting a ticket via Corsair's Support portal.
Alternatively, If your headset shows no sign of life, Put the headset into bootloader mode and restore it via CUE. instructions can be found here;
http://forum.corsair.com/v3/showthread.php?t=152196