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Corsair Albert

Corsair Employee
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Everything posted by Corsair Albert

  1. Sorry to hear some of you are experiencing this issue. I suggest performing a clean installation of iCUE. Before performing the clean installation process, I recommend exporting your iCUE profiles. If this does not help remedy your issue, please open a ticket with our support here - they will take care of you and provide additional troubleshooting.
  2. Hey everyone, We've got an update to our HS80 lineup! We recognize not everyone may be ready to abandon the cable for our wireless options, and we've got you! Here are a few highlights: When in the middle of action, Dolby® Audio 7.1 Surround Sound allows you to accurately hear the direction of enemy fire, or the encroaching footsteps of a potential foe. Your friends will thank you, as the HS80 RGB USB features a broadcast-grade omnidirectional microphone that'll capture your voice with absolute clarity. The flip-up mute function and built-in LED mute indicator also make it easy! Fitted to let you comfortably game all day, with its plush, memory foam earpads, breathable cloth fabric and a stress-free floating headband design. Click HERE for more information. We’ve put together a quick FAQ below. Q: Can I use this with my console? A: The HS80 RGB USB is compatible with the PlayStation 4/5. Q: How long is the cable? A: The HS80 RGB USB's cable length is 1.8m/~6ft long. Let us know your thoughts and comments! Interested in the wireless version of this headset? Check it out HERE.
  3. Hey everyone, Today, we’ve got a big update to our HS headset family! If you’re looking for a Discord-Certified headset with a flip-up microphone that conveys your calls and commands in crystal-clear clarity, you’re going to want to check these out! Here’s a few quick highlights: HS65 SURROUND You’ll be able to comfortably game all-day without any issues with leatherette memory foam ear cups rimmed with soft, breathable fabric, adjustable headband, and measly weight of 260g. With SoundID Technology, the HS65 SURROUND is capable of having its EQ specifically tailor to your ears without the hassle of dials through an easy setup process via iCUE. Get a scope of how it works on both videos below! When in the middle of action, Dolby® Audio 7.1 Surround Sound allows you to accurately hear the direction of enemy fire, or the encroaching footsteps of a potential foe. HS55 STEREO & HS55 SURROUND Enjoy hours of comfy gaming with leatherette memory foam ear cups, adjustable headband, and light weight of 273g. Equipped with high-quality, custom-tuned 50mm neodymium audio drivers that will deliver the audio punch you need to hear everything going on. Click the following for more information: HS55 STEREO, HS55 SURROUND, HS65 SURROUND. We’ve put together a quick FAQ and comparison chart below. Q: Can I use these headsets with my console? A: Yep! These headsets are widely compatible with PlayStation 4/5, Xbox, Nintendo Switch, and even mobile devices via either wired USB or 3.5mm connection. It is worth noting that these headsets’ cable length is 1.8 m/~6 ft long. Q: Will I get Dolby Audio 7.1 Surround Sound on console? A: Dolby Audio 7.1 Surround Sound is available on PC and Mac, and enabled via iCUE. There is no console support with Dolby Audio. There may be other alternatives – for example the PlayStation 5’s Tempest 3D Audio, which these headsets are compatible with.
  4. Hey everyone, With the summer heat around the corner, we're dropping a new set of fans to make sure your system maintains optimal temperatures. For those who prefer subtle fans that are more than capable of getting the job done, look no further. Here’s a few quick highlights: Featuring CORSAIR AirGuide Technology, anti-vortex vanes concentrate airflow directly onto your components - perfect as an intake or radiator/heatsink fan. Undoubtable durability that'll perform at silent noise levels, considering the AF ELITE's fluid dynamic bearing that has minimal friction between its shaft and bearing. Capable of complete silence with Zero RPM mode support (via PWM), then put the work in once you get to gaming. Click here for more information. We’ve put together a quick FAQ below. Q: What fan controllers are compatible for zero RPM? A: Compatible controllers include Commander PRO, COMMANDER CORE (provided with ELITE CAPELLIX/LCD coolers), and COMMANDER CORE XT (standalone available, otherwise provided with 5000T RGB/7000X RGB). With these controllers, our iCUE software grants the ability to easily adjust the cooling settings for each individual fan it is connected to. In addition to the preset cooling settings, you may also create your own custom fan curve. Skip having to go to BIOS! Q: Are these the same fans on the iCUE RGB ELITE coolers? A: Yep. If you haven't already, check out our iCUE RGB ELITE coolers! Q: So... no RGB lighting? A: No. wow, this feels weird Let us know what your thoughts are or if you have any questions!
  5. Hey everyone, With the summer heat around the corner, we're bringing a new cooler to make sure your CPU stays chilly ❄️. Sporting new fans and a radiant lighting aesthetic, the iCUE RGB ELITE coolers are making their presence known. Here’s a few quick highlights: Features 16 individually addressable RGB LEDs and a contemporary pump head design that'll highlight your build with its unique luminescence. Equipped with our new, sleek AF120 ELITE fans, providing absolutely powerful cooling performance to keep your Intel or AMD CPU running at peak performance. Keep noise to an absolute minimum with these coolers' specialized cooling modes in iCUE, which enable Zero RPM fan and Variable Pump Speed modes when your system is running at idle or light work loads. Click on the following for more information: H100i (240mm), H115i (280mm), H150i (360mm). We’ve put together a quick FAQ below. Q: Is this cooler compatible with Intel's 12th-gen CPUs? A: Yep! The LGA1700 standoffs, along with the Intel mounting bracket, are included in the packaging. Q: Can I swap out the fans for RGB fans? A: Sure. The fans themselves will connect to the cooler's fan harness, while the RGB connectors would require a separate lighting controller such as our Lighting Node CORE or COMMANDER CORE XT. It is also worth noting that swapping fans out may affect cooling performance. Can't wait to see you guys build with this cooler! Let us know what your thoughts are or if you have any questions!
  6. The teams involved are fully aware and working to resolving the issues mentioned. Your frustration is understood. I ensure you we want to make sure everyone is taken care of - the LCD coolers and upgrade kit is backed by a 5-year warranty. If you feel like a replacement is necessary, then please contact our support here. Based on some feedback in those threads, a replacement was the solution.
  7. Three is correct. Two in front (one PCIe 4.0, one PCie 3.0) and one on the rear (PCIe 4.0). If you decide to install an additional m.2, you may imagine you'll need to be extremely careful and delicate during the process. Any mishandling (ex. damaging radiator, fans) or wrongful installation will void the warranty. The front m.2 slots are much easier to access - avoid the rear unless absolutely necessary.
  8. The SP RGB ELITE fans here would be compatible. They are the successors to the SP RGB PRO fans.
  9. Hey everyone, Please update to iCUE 4.23.137 - you may now boost microphone volume via your HS80's Device Settings. This feature is also provided for our other headsets.
  10. For anyone still experiencing excessive noise levels, I'd like to reiterate the message below. Once you open a ticket with our support, please message me your ticket # so we may expedite the process of getting you taken care of.
  11. Unfortunately, I am unable to speak on any potential or future releases. Personally, though - I would absolutely love to see an LCD option for our Hydro X line-up. 😃
  12. Hey everyone, Today, we’re making our debut with DDR5 SODIMM Memory. We've provided memory upgrades for laptop devices and small-form-factor PCs for a looooooong time, and that isn't stopping anytime soon! Here’s a few quick highlights: Upgrading the memory in your beloved DDR5 gaming/performance laptop will lower power consumption for longer battery life, whilst granting the high performance and capacity needed for taking on the most demanding games and workloads. Experience top performance without any hassle of setup, as the modules will automatically set to the maximum speed on compatible systems and be ready for action. Rigorously tested to ensure top-notch performance and reliability, which we confidently back with a limited lifetime warranty to give you peace of mind. Click here for more information. We’ve put together a quick FAQ below. Q: Is this compatible with my system? A: We've published a list of compatible laptops here. For small form factor systems and laptops not on the list, you may verify compatibility by checking your system's memory specifications via the manufacturer's website, or contacting our support. Watch out for soldered memory modules - those cannot be removed and replaced! Q: What speeds are available? A: Current speed available is 4800 MHz at 32GB and 64GB configurations. Higher speeds will be available in the future. Q: Are these memory kits compatible with Intel XMP 3.0/AMD RAMP? A: Our higher speed memory kits will be compatible.
  13. I will look into this and give you an update once I have one. Sorry about the wait! Sounds like your AX1600i would appreciate the LOAD BALANCER. 🙂
  14. You should not experience any issue with the microphone. If you do, please get in touch with our support team, and they'll make sure to take care of you.
  15. Did you guys know... The HS80 RGB WIRELESS is now available in white? 👀 Check it out here.
  16. Hey everyone, I apologize for the delay you've all been faced with. We're looking into resolving the issue soon. In the meantime, here's a summary of the potential fixes: Making sure your iCUE and HS80 firmware is up-to-date Checking your HS80's microphone volume via iCUE Contouring the microphone to a closer position for speech pickup @Bugmenot's reinstallation of drivers and iCUE Adjusting microphone volume via Windows As soon as I'm able to provide more details, I will immediately return here with an update.
  17. If you'd like iCUE functionality or utilization of the two USB 3.0 ports on the XENEON 32QHD165, yes. A USB-C cable is provided with this monitor's packaging.
  18. iCUE with XMP Manager Preview can be downloaded here - just need to type "XMP" into the search bar. This feature is currently only compatible with DDR5 Gigabyte and ASRock motherboards. We are still progressing on the feature. 🙂
  19. The Load Balancer is designed for use with our PSUs. It is currently available in certain regions. What region are you located in?
  20. Sorry to hear you're experiencing this issue. I've opened a support ticket for you. Our support team will take care of you. 🙂 For anyone else experiencing issues, please open a ticket with our support here - you'll be in good hands!
  21. Attempting to look into this. I'll relay this feedback. Looking into this now. Sorry! Sure thing. Thank you for your feedback. 🙂 These GIFs are licensed and only intended for demo purposes. @Corsair Brice
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