USB Connectivity Issues related to AMD 500 Series Chipsets - Megathread

[Haensele]

On 12/7/2021 at 6:01 PM, Corsair Notepad said:

@Haensele make sure you have downloaded and installed the latest chipset driver directly from AMD's website, and that you have updated your motherboard BIOS to the most recent version. 

I also made sure, that no RGB Application is installed anymore, except for ICUE and Roccat SWARM.

I also deinstalled every Monitoring Tool (such as HWMonitor and so on). 

The only possible solution i can imagine is a problem with Riot Vanguard. 

 

09:20:07.828 C cue.devices: Read report error 1167 -1 "Commander CORE"

This is the Log sentence that always pops up, when the disconnects start. 

 

09:21:13.512 C cue.devices: Read report error 1167 -1 "Commander CORE"

09:23:33.481 C cue.devices: Read report error 1167 -1 "Commander CORE"

09:29:28.400 C cue.devices: Read report error 1167 -1 "Commander CORE"

 

and so on, these are the initial starting points when the error occurs. 

Does anyone have a solution for me, im feeling lost. 

[Corsair Notepad]

10 hours ago, Haensele said:

I also made sure, that no RGB Application is installed anymore, except for ICUE and Roccat SWARM.

I also deinstalled every Monitoring Tool (such as HWMonitor and so on). 

The only possible solution i can imagine is a problem with Riot Vanguard. 

 

09:20:07.828 C cue.devices: Read report error 1167 -1 "Commander CORE"

This is the Log sentence that always pops up, when the disconnects start. 

 

09:21:13.512 C cue.devices: Read report error 1167 -1 "Commander CORE"

09:23:33.481 C cue.devices: Read report error 1167 -1 "Commander CORE"

09:29:28.400 C cue.devices: Read report error 1167 -1 "Commander CORE"

 

and so on, these are the initial starting points when the error occurs. 

Does anyone have a solution for me, im feeling lost. 

Are you plugging the USB connection for the Commander Core directly into an internal USB header on your motherboard? Or are you using some sort of USB Splitter/Hub?

[Haensele]

19 minutes ago, Corsair Notepad said:

Are you plugging the USB connection for the Commander Core directly into an internal USB header on your motherboard? Or are you using some sort of USB Splitter/Hub?

Yes so for my 3x LL fans i are plugged into a Corsair RGB Fan LED Hub and then into a Lightning Node Pro, plugged into a USB 2.0 Header and the Commander Core for the H150i Elite Capellix into the other 2.0 USB-Header. 

I wanted to use the NZXT Internal Hub for both USB 2.0 Hubs, but it does not fit into my case 😕

Edited December 13, 2021 by Haensele

[Corsair Notepad]

Have you tried swapping headers? Is there any configuration you have tried at all that stops the issue? Have you tried setting your PCIe from Auto or 4.0 to 3.0?

[Haensele]

24 minutes ago, Corsair Notepad said:

Have you tried swapping headers? Is there any configuration you have tried at all that stops the issue? Have you tried setting your PCIe from Auto or 4.0 to 3.0?

- Yes i tried to swap the Headers and this did not work out for me.. the disconnects became less but were still there. Means I had only about 1-2 disconnects per day and today it started to go completely crazy again.

 

- There is no configuration that i found yet, that fixes the issue.

 

- And yes i already tried to switch PCI from Auto to Gen 3, like i said in the post above. But i mean i can try that once again, but already did with the old BIOS and Chipset version and with the new one.. 

 

Is there any known solution especially in connection with the msi mpg x570 gaming pro carbon wifi? 

[alan1476]

I have the same issues with iCUE, when I turn ion the computer it boots up and then 30 seconds to a minute later it crashes, no blue screen, it turns off. Then I cant boot again until I take out all the USB Corsair peripherals, M800 Mouse pad, K95 brand new keyboard, Core Bluetooth mouse all Corsair products, if I pull all those USB from the back of my computer I can boot, then I have to reinstall all the USB. If I just put the computer to sleep every night and wake it in the AM its fine. So I uninstalled iCUE and guess what, no more issues. 

[SpeedyV]

On 12/7/2021 at 8:42 AM, Haensele said:

Basically i only want to use ICUE for the monitoring and want to have it on my second monitor. I disabled every other RGB program and forced the RGB through hardware lightning to stay in the color i want. 

 

Using iCue to monitor your system sensors is probably the worst choice you could make. For years, Corsair has refused to use the proper mutex locks to safely poll system sensors without causing collisions with any other properly coded monitoring program like HWINO64, AIDA64, and SIV (not Gigabyte's SIV). That is why Corsair will tell you that iCue is incompatible with these other programs. What they don't tell you is that it's incompatible because they don't use the proper locks. All of these programs use the proper locks so they can safely poll system sensors. Corsair refuses to do this, so iCue will cause collisions when monitoring system sensors if any other monitoring program is running. HWINFO, AIDA64, and SIV all can do much more extensive sensor monitoring than iCue anyway. They also put much less load on your CPU since they are not full of extraneous bloat. If you want to monitor system sensors, do yourself a favor and use HWINFO64, AIDA64, or SIV.

[t0niX]

On 12/23/2021 at 10:31 PM, SpeedyV said:

Using iCue to monitor your system sensors is probably the worst choice you could make. For years, Corsair has refused to use the proper mutex locks to safely poll system sensors without causing collisions with any other properly coded monitoring program like HWINO64, AIDA64, and SIV (not Gigabyte's SIV). That is why Corsair will tell you that iCue is incompatible with these other programs. What they don't tell you is that it's incompatible because they don't use the proper locks. All of these programs use the proper locks so they can safely poll system sensors. Corsair refuses to do this, so iCue will cause collisions when monitoring system sensors if any other monitoring program is running. HWINFO, AIDA64, and SIV all can do much more extensive sensor monitoring than iCue anyway. They also put much less load on your CPU since they are not full of extraneous bloat. If you want to monitor system sensors, do yourself a favor and use HWINFO64, AIDA64, or SIV.

I wonder what's the reason behind refusing to implement the use of proper mutex locks?

@Corsair: Please give us a statement as this might be the root cause for flatlining sensor readings and iCUE malfunctioning.

@Corsair James, @Corsair Nick, @c-attack

[pxls]

ASUS CROSSHAIR VIII HERO WIFI, AMD R9 5950X, RTX 3090, 850W RMx SERIES PSU, H150i ELITE RGB LCD

H150i ELITE continuously disconnects and reconnects to iCUE, once on boot then just randomly while regularly using my system

Changed PCI-E lanes to GEN 3, no fix

Issue only seems to happen while iCUE is on, so I can only guess some sort of firmware interference (all I have installed that could control my components is iCUE and I've blocked all software / game integrations)

Edited December 27, 2021 by pxls

[fightinfilipino]

seeing this problem too, ONLY on USB devices plugged into the headers on the Commander Pro. right now i have a Lightning Node pro plugged in to the Commander Pro USB header.

system specs: Asus Crosshair VIII Dark Hero; 5950x; 32GB 4x8 Corsair Dominator RGB kit; running v3801 BIOS (due to there being other issues with 3904); latest chipset drivers from AMD site (not Asus).

have tried:

1) PCIe to 3.0 (did not fix)

2) setting Lightning Node pro to not shut off in USB device settings (did not fix)

3) moving devices off the Commander Pro and directly plugging them to Mobo headers (this is the only option that works in my current setup)

i’m about ready to throw in the towel and buy an internal powered USB hub. 

and i was considering not getting Corsair parts after hearing of everyone else’s bad experience with iCue, the H110 nonsense, and other bad reputational stuff i’ve been reading on Corsair lately, but i already had a Corsair keyboard and was already on the iCue ecosystem. now i feel like i made a huge mistake.

support team folks: if we’re still under warranty, can we ask Corsair to replace the Commander Pro with a Lighting Node Pro and be done with it? would rather just get the USB hub from somewhere else instead of dealing with Corsair denying any issue on the Commander Pro.

 

[ariftedja]

any updates for this issue? I have the same problem.

My specs:
- Gigabyte B550i Aorus Pro AX (BIOS F14e - Latest)
- Procie AMD R5 5600G (Latest Driver)
- Fury Beast 16Gb
- Corsair H100i RGB Pro XT (4.18 Icue version)
- WD Black SN750

[Haensele]

So i tried to fix it with an internal Hub from NZXT, this worked fine for 1,5 weeks until 3 days ago the disconnects did start again. To be honest, im at the point where i just cant think of any other solution then replacing the Commander Core. Maybe it has loose contact or so. 

I also updated to the recent BIOS version. 

To conclude: 

I installed the Hub and used it without any problems for 1.5 weeks, then i installed my other RGB software again, for my GPU and Motherboard and one day later the disconnects happened again. So i deinstalled the RGB software again and deinstalled and reinstalled ICUE aswell. And the disconnects still happen. Sometimes even worse than before the NTXT Hub. 

[uwishbro]

Started off with my mouse (logitech G903) that is wireless connected to usb 3.0 disconecting for 3 or 4 days (every half hour to hour, randomly while gaming). After that, it disconnected and now neither of my usb ports(usb 3.0 and 2.0) on the top of the case works for anything, and on top of that, not a single product (the cpu cooler, fan hub, rgb hub, anything) that is compatible with ICUE are connecting to the program after mutiple reinstalls and trying diffrent SATA cables and ports on the power supply. I am connected to a usb hub from Nzxt via the usb header located on motherboard. I can confirm that the usb header is in working order. 

Specs on account

[Saphyra]

Just built my PC a few days ago, also having this issue with the USB disconnect sound on startup. 

My Specs:

MEG X570S ACE MAX (MS-7D50 Latest BIOS)

AMD Ryzen 9 5900X

Corsair Vengeance RGB Pro 32GB

Corsair iCUE Elite Capellix (latest iCUE update)

WD Black SN750

 

 

[Haensele]

On 1/7/2022 at 10:09 PM, Saphyra said:

Just built my PC a few days ago, also having this issue with the USB disconnect sound on startup. 

My Specs:

MEG X570S ACE MAX (MS-7D50 Latest BIOS)

AMD Ryzen 9 5900X

Corsair Vengeance RGB Pro 32GB

Corsair iCUE Elite Capellix (latest iCUE update)

WD Black SN750

 

 

Do you only have those disconnects on startup, or also when ur gaming? Because in my case, i get like 20-30 disconnects in the first 30min of the usage of my system and then it suddenly stops, till i start up the system the next day again... 

I already installed an internal USB Hub from NZXT, but in my case it did not solve the issue. 

AMD Ryzen 7 5800X (8x 3.8GHz / 4.7GHz Turbo)
Corsair H150i Elite Capellix 
MSI MPG X570 Gaming Pro Carbon 
32GB (2x16GB) GSkill DDR4 3600MHz Trident Z NEO
 

I got all the latest drivers for BIOS, the chipset and so on.. im tired of this, the last idea, that someone mentioned was to buy an USB 2.0 A to 9 pin Hub, like this one (Adapter), but that requires wiring from the outside of your case to the inside, Most of the Corsair specialist state, that this issue is a power related issue only and can be fixed with a solid power connection.. 

But i dont know, I hope someday we will be released from this nightmare

[Saphyra]

On 1/9/2022 at 8:08 AM, Haensele said:

Do you only have those disconnects on startup, or also when ur gaming? Because in my case, i get like 20-30 disconnects in the first 30min of the usage of my system and then it suddenly stops, till i start up the system the next day again... 

I already installed an internal USB Hub from NZXT, but in my case it did not solve the issue. 

AMD Ryzen 7 5800X (8x 3.8GHz / 4.7GHz Turbo)
Corsair H150i Elite Capellix 
MSI MPG X570 Gaming Pro Carbon 
32GB (2x16GB) GSkill DDR4 3600MHz Trident Z NEO
 

I got all the latest drivers for BIOS, the chipset and so on.. im tired of this, the last idea, that someone mentioned was to buy an USB 2.0 A to 9 pin Hub, like this one (Adapter), but that requires wiring from the outside of your case to the inside, Most of the Corsair specialist state, that this issue is a power related issue only and can be fixed with a solid power connection.. 

But i dont know, I hope someday we will be released from this nightmare

So in my case, it seems random where I'll hear this USB disconnect sound. More often than not I'll hear it after I restart my PC which is really odd. 

After doing a little research I found a temporary fix for my case which may help you as well. I say temporary because I will hear this sound again after I reboot, usually coming out of my BIOS. Not sure if that could be a lead on something bigger but I guess I should mention that.

What I did to fix my particular issue: Start run, then type "msconfig." After that, you should see a window pop up named "system configuration." Go under the "services" tab and check the tab that says "hide all Microsoft services." I then hit "disable all" and restart my PC after it gives me the prompt to restart. After I boot back up, I simply go back and run msconfig, go to services, hide all Microsoft services, and select "enable all." After this I'll restart one last time and I normally wont hear the USB disconnect sound anymore. 

What I learned from this is that somehow after going into my BIOS, it causes this sound to occur after I save and restart my computer. 

Hope this helps you out! 

[Haensele]

5 hours ago, Saphyra said:

So in my case, it seems random where I'll hear this USB disconnect sound. More often than not I'll hear it after I restart my PC which is really odd. 

After doing a little research I found a temporary fix for my case which may help you as well. I say temporary because I will hear this sound again after I reboot, usually coming out of my BIOS. Not sure if that could be a lead on something bigger but I guess I should mention that.

What I did to fix my particular issue: Start run, then type "msconfig." After that, you should see a window pop up named "system configuration." Go under the "services" tab and check the tab that says "hide all Microsoft services." I then hit "disable all" and restart my PC after it gives me the prompt to restart. After I boot back up, I simply go back and run msconfig, go to services, hide all Microsoft services, and select "enable all." After this I'll restart one last time and I normally wont hear the USB disconnect sound anymore. 

What I learned from this is that somehow after going into my BIOS, it causes this sound to occur after I save and restart my computer. 

Hope this helps you out! 

So in my case, the Disconnecting sound is propably caused by the Commander Core of the H150i Elite Capellix. When I hear the disconnecting sound and reconnecting sound, then my RGB of the AiO goes off, then goes on again and the AiO disappears and reappears in ICUE. If thats not whats happening in your case, then we propably dont have the exact same issue I guess. 

But thank you anyway. I keep you guys updated, I just ordered a USB A to 9 Pin hub to replace instead of the USB 2.0 internal Hub from NZXT, because the NZXT Hub does not solve the issue.  

When I start my PC i got no problems for like 10 min or so and then my Commander Core just goes crazy. Neither Corsair nor MSI itself could help me ^^. 

[SpeedyV]

On 1/11/2022 at 3:15 AM, Haensele said:

So in my case, the Disconnecting sound is propably caused by the Commander Core of the H150i Elite Capellix. When I hear the disconnecting sound and reconnecting sound, then my RGB of the AiO goes off, then goes on again and the AiO disappears and reappears in ICUE. If thats not whats happening in your case, then we propably dont have the exact same issue I guess. 

But thank you anyway. I keep you guys updated, I just ordered a USB A to 9 Pin hub to replace instead of the USB 2.0 internal Hub from NZXT, because the NZXT Hub does not solve the issue.  

When I start my PC i got no problems for like 10 min or so and then my Commander Core just goes crazy. Neither Corsair nor MSI itself could help me ^^. 

Sorry to hear that. Putting an NZXT USB2.0 hub between any Corsair devices and the mobo USB2.0 header has worked for me in my last 2 builds.

[Haensele]

17 hours ago, SpeedyV said:

Sorry to hear that. Putting an NZXT USB2.0 hub between any Corsair devices and the mobo USB2.0 header has worked for me in my last 2 builds.

To be honest, i installed an USB A to 9 Pin Hub and the problem still occurs, this cant be a power problem or software issue anymore, it has to do something with the hardware inside... i just dont know anymore. I randomly get USB Disconnect Sounds the RGB starts flashing once and the H150i disappears and reappears in ICUE. 

@Corsair Notepad 

This is my system (does anyone else have similar components?): 

Lian Li PC-O11 Dynamix
AMD Ryzen 7 5800X (8x 3.8GHz / 4.7GHz Turbo)
Corsair H150i Elite Capellix 
MSI MPG X570 Gaming Pro Carbon 
32GB (2x16GB) GSkill DDR4 3600MHz Trident Z NEO
1TB Corsair MP400 M.2 PCIe 3.0 x4 NVME (L 3480MB/s ; S1880MB/s)
3TB SATA 6GB/s 5400rpm WD Blue WD30EZAZ
8GB Gigabyte RTX3070 AORUS MASTER
750W be quiet! Straight Power 11 Platinum
3x Corsair ML Series ML120 RGB, 120mm

I tried the NZXT Hub and the USB A to 9 Pin Mobo Hub and nothing works. Does anyone else got some help? Was there a similar hardware issue ever? 

When I had the NZXT Hub i got disconnects like 10-15 min after starting the system, and after 20-30 disconnects it stopped and the system worked fine until i restart the next day

With the USB A to 9 Pin Hub I can use the system just fine, but when i start playing games or have more demanding work to do on the pc, it starts again. Yesterday after some hours of work i started up my game and then it started. Today i used it for 1,5h and then it suddenly started while gaming. 

 

I just dont know anymore. It seems like im just lost trying to fix the issue. Also the ICUE logs cant help me to investigate further fixes. I randomly get the 1167 Error Code (Disconnect) and then it reconnects again and as soon as it disconnects once the nightmare begins. 

[DonDregon]

On 3/2/2021 at 7:46 PM, Corsair Nick said:

We have seen that some of you are experiencing adverse detection or connectivity behavior with various CORSAIR components that utilize internal USB ports on motherboard, particularly with AMD based systems. Examples of this behavior would be:

 

 

• Device not detected in iCUE at initial boot into Windows
• Random Disconnect/Reconnect sound in Windows
• No Detection of either one or both devices in a chain

•  

  Ie. CORSAIR Platinum Series Cooler -> CORSAIR COMMANDER PRO -> Motherboard USB header

   

• CORSAIR devices stop updating temperature or speed stats in iCUE, and become static

 

 

Our development teams have been investigating these symptoms since their initial reports and working towards resolving them through internal updates to software and hardware.

 

AMD has identified an issue where users will intermittently lose connection from USB devices. This issue has been found to affect the X570, a small number of X470/B450 motherboards, and other USB devices connected to the passthru ports.

 

You can read this Reddit post by AMD to learn more about the investigation.

 

You can work around this motherboard issue by going into your BIOS and setting the PCIe lanes to Gen 3. If you are unsure of how to change this setting in BIOS, consult your motherboard manual or manufacturer.

 

If changing the BIOS setting does not resolve the issue, please provide your system specs including brand and model, which will help with our ongoing investigation. We also recommend following up with AMD to help their investigation into the issue as well.

 

No clue at all about if it's related but I've just installed a new LS100 and, for convenience I connected the bottom 450mm stripe first, then the left 250 and so on. 

The thing is that when I select "250mm 1" on iCUE it lights up just a piece of the bottom 450mm, the same way, when I select the 450mm 2 it lights up the last leds of the current "450mm 2" but the entire "250mm 2" in real life, so all stripes are wrong, like if you simply can't plug in a 450mm first, which is weird because if that's the reason I'll need either to buy an extension cord just for that reason or a male to male rgb cable.

I was seeking for some time inside both iCUE and the documentation but can't find a place to specify the stripe order, can we currently edit this?

 

Another weird thing is that if I set the LS100 to individual monitor mode (I just want it to pick the main monitor and not the secondary one, which is rotated 90 degree for coding/reading) I need to disconnect the display port of the secondary one, otherwise it won't light up. Then, once configured I can plug in the display port of the secondary one again, but after a system restart it won't light up again so I need to unplug the secondary monitor, open iCUE, make some change in LS100 config, then it works again and I can connect my secondary monitor again. Is it mandatory to put one of these on each monitor? 

I really need you to add some configs there guys... and help understanding what's going on and how to fix it, this is weird in overall. I just want the video mode for the ambient light thingy, not interested on any other but of course I need it to work properly, it is lighting an upper corner as it's the ground which makes it pretty confusing.

The stripes are connected like this:

(red: stripe, green: connector)

Additional info:

I'm using the latest version of iCUE, which at the time of writing that is v.4.19.191, no updates for LS100 available, forced update just in case after several tries, nothing changed.

OS: Windows 11 Latest (clean installed a month ago).

Main Monitor:
Samsung CHG70 -> 27", 2560x1440px 144Hz FreeSync Premium On. (Monitor driver also installed).

Secondary Monitor:
Lenovo L24q-30 -> 24", 2560x1440px 75Hz FreeSync (Monitor driver also installed)

Bios is also at latest version

Thanks in advance

Edited January 15, 2022 by DonDregon
added info

[DonDregon]

3 hours ago, DonDregon said:

 

No clue at all about if it's related but I've just installed a new LS100 and, for convenience I connected the bottom 450mm stripe first, then the left 250 and so on. 

The thing is that when I select "250mm 1" on iCUE it lights up just a piece of the bottom 450mm, the same way, when I select the 450mm 2 it lights up the last leds of the current "450mm 2" but the entire "250mm 2" in real life, so all stripes are wrong, like if you simply can't plug in a 450mm first, which is weird because if that's the reason I'll need either to buy an extension cord just for that reason or a male to male rgb cable.

I was seeking for some time inside both iCUE and the documentation but can't find a place to specify the stripe order, can we currently edit this?

 

Another weird thing is that if I set the LS100 to individual monitor mode (I just want it to pick the main monitor and not the secondary one, which is rotated 90 degree for coding/reading) I need to disconnect the display port of the secondary one, otherwise it won't light up. Then, once configured I can plug in the display port of the secondary one again, but after a system restart it won't light up again so I need to unplug the secondary monitor, open iCUE, make some change in LS100 config, then it works again and I can connect my secondary monitor again. Is it mandatory to put one of these on each monitor? 

I really need you to add some configs there guys... and help understanding what's going on and how to fix it, this is weird in overall. I just want the video mode for the ambient light thingy, not interested on any other but of course I need it to work properly, it is lighting an upper corner as it's the ground which makes it pretty confusing.

The stripes are connected like this:

(red: stripe, green: connector)

Additional info:

I'm using the latest version of iCUE, which at the time of writing that is v.4.19.191, no updates for LS100 available, forced update just in case after several tries, nothing changed.

OS: Windows 11 Latest (clean installed a month ago).

Main Monitor:
Samsung CHG70 -> 27", 2560x1440px 144Hz FreeSync Premium On. (Monitor driver also installed).

Secondary Monitor:
Lenovo L24q-30 -> 24", 2560x1440px 75Hz FreeSync (Monitor driver also installed)

Bios is also at latest version

Thanks in advance

I ended up unplugging and plugging everything again and now the stripe order is ok and it's in sync so all good. All but the two monitors thingy, is there any workaround or future patch in the roadmap for that?

I don't really want nor need an extension kit just for the secondary monitor, it's almost always showing in dark (discord, browser in dark mode, VSCode in dark mode and so on), just want the ambient light for the main one, that's all, If I need to unplug my secondary monitor then make some change in iCUE LS100 config, roll back the change and plug the secondary monitor again, each time I open the computer it will be a bitter experience for that product...

Edited January 15, 2022 by DonDregon

[Nir]

hello

yesterday i build my pc with 5950X and h115i platinum.
i do stress test and everthing is fine
BUT i have also this problem and when i click "check update" h115i platinum for firmware it was stop cooling my cpu 10-20 second and my cpu go to 91.4C-91.6C for 10-20 seconds. 
after shutdown and power on my pc its was back to normal.

soo should i worry for my CPU if it was 10-20 seconds in  91.4C-91.6C ?
thanks 

nir.

[Tasyo_XIII]

PLEASE HELP! I am encountering an issue with iCUE. I installed one because I wanted to see the battery status of my Void RGB Elite Series, but 5 mins or so, it disconnects all of the usb devices connected to my Laptop!

I have a K70 LUX, red LED only, and m700 mouse pad along with the aforementioned headset I dont need the rgb config, since I use SignalRGB (because my mouse is from logitech, lol) For My laptop, I'm using a Laptop with I5-10300H and 3060 6gb gpu I have 16gb ram, and alot of ssd memory left in my system I work as a Techsupport Agent, so I know how to maintain my system. But I'm not very good, so maybe I still missed something

I have tried everything I can think of!

• Disabling usb in power management
• installing an older version of the software (the latest one is 4.20.169, I also tried v3.38.88 for legacy devices, and previous versions up to 4.10)
• deleting saved info when uninstalling, then reinstalling
• uninstalling signalrgb to make sure it's the only software that controls the hardware
• checking drivers for USB
• disabled allow this computer to turn off usb 3.0 in device manager settings

I cannot think of anything else. Uninstalling instantly fixes the issue and reinstalling brings it back. I am 100% confident that iCUE alone is doing this PLEASE HELP ME!!! I just want to know the battery status of my headset!!! :(

[XeviGamer]

Hi there,

Icue doesn't show Comander Core included in the box.

One more with Rzen 5800x + Asus X570 Gaming E + Strix Rtx 3080 + Ram Corsair Vengeance RGB Pro SL 32gb 3600 + Corsair H115i Elite Capellix

Bios Last Update (no beta).

W10 Last Update.

All drivers Last Update.

Tried pcie 4.0 to 3.0 and didnt work. 

Plugged and unplugged motherboard's cable and tried both usb slots 2.0 on the motherboard.

Reinstalled Icue, didnt work.

Icue is showing motherboard, GPU, AIO and RAM.

I dont have usb problems, I dont have other hardware problems, RGB program and other sensors are working properly and it seems just a bit lazy when I start or restart the computer the Icue program appears a bit slower than others.

Does other programs like Logitech, Msi afterburner, Nvidia drivers,etc troubleshoting Icue ?

Well, to sum up, Im wondering is that a Corsair problem or AMD/Asus chipset problem?

Thx in advance for answering...

 

 

[Onox]

Hi

I have same issues as most in this thread. Booting into windows and waiting 2-10min the disconnects will begin for my Corsair iCUE H150i ELITE LCD. Watching ICUE connected devices I can see how the H150i pops in and out from time to time, every time this happens the RGB colors on the H150i will go from the custom white color I have set to default rainbows and the LCD screen will go from the custom look I have set to liquid temperature and rainbow colors on the RGB ring.

My specs:

Asus crosshair VIII Hero Wifi

AMD 5800x

32gb G.skill ram

Asus RTx 2080Ti

 

I would like to note that this issues has been getting worse and worse over the weeks, at some point I thought it had something to do with connections so I opened the case and changed the USB header connections and even plugged the commander core in and out. After I did this the Corsair iCUE H150i ELITE LCD worked fine with no issues for about a week but then the same problems started happening slowly but for each day they became more frequent. Its very strange. I have also tried every suggestion in this thread and nothing fixes the issue.