iCue not detecting Corsair H115i Pro XT RGB plugged into Corsair Commander Pro [AMD PC]

[TomDR93]

Hi all,

I'm having some trouble getting iCue to recognise a newly purchased and installed H115i Pro XT RGB. The pump lights have lit up and are cycling through (what I assume) to be a standard rainbow cycle, the pump is cooling well after configuring it in my motherboard's BIOS and 2x Noctua NF-A14s I've attached to the radiator and Corsair Commander Pro are running fine.

Cooling wise I'm pleased, however I cannot get iCue to recognise it in order to monitor pump speed and customise RGB. If it helps, here's my PC's spec [running latest Windows 10]:

• Ryzen 5 5600X
• Gigabyte Aorus X570I
• Crucial Ballistix 2x8GB 3600Mhz CL16
• Sabrent Rocket 1TB NVME (TLC) [boot drive, various other drives for game and recording libraries]
• Corsair SF600 Platinum PSU
• PowerColor Red Devil Radeon RX 6700 XT
• Cooler Master NR200P (using vented side panel and horizontal GPU layout)
• Corsair Commander Pro, attached are:
  • 2x NF-A12x15 bottom intakes,
  • 2x NF-A14 side intakes (H115i rad) &
  • 2x Cooler Master Sickle Flow fans exhausting up top.
  • H115i Pro XT RGB in the USB 1 header

Monitoring and controlling fan speeds and component temperature is fine through the Commander Pro in iCue. However, the H115i Pro XT RGB refuses to show up. So far I've tried:

-Disbaled fast boot and XM-something hand off under USB settings in motherboard BIOS (following a post on Corsair forums),

-Updated motherboard's chipset drivers to latest,

-Reinstalled iCue 4 (per Corsair's clean install guide),

-Installed the iCue v3.x on the H115i Pro XT RGB's product page under 'Support - Downloads',

-Using USBDeview to try and locate H115i (no success, can see Commander Pro as only Corsair device),

-Windows 10 Device Manager that reveals 'Corsair composite virtual device' which apparently has the latest/most optimised drivers - possibly Commander Pro?

-No micro-USB cable on hand small enough to plug into the back of the motherboard to see if it's a Commander Pro compatibility issue. It would press against and possibly damage the RAM modules.

Any further troubleshooting tips would be greatly appreciated. I have read this is a problem on AMD systems and if it requires an RMA I'd rather avoid it. Also other users who have experienced the same problem have reported plugging their case USB into the Commander Pro's USB header and pump usb directly into the motherboard has solved the issue - I'd rather avoid this due to further cable management and tinkering after squeezing the H115i into the NR200.

The cooler is running seemingly fine and I'm content with performance. It would just be nice to see it in iCue and customise colour schemes - this is also why I went for the H115i over NZXT X63 (in my girlfriend's SSUPD Mesh system) and Cooler Master 280mm AIO due to already having the Commander Pro for 6 fans. At the end of the day I can't actually see the cooler behind the rad on the side bracket and am pleased with performance - lowest temps I've seen since building this sysytem, was previously using a Noctua NH-U9S which I've kept in case this AIO bricks.

 

EDIT 1: I should mention the motherboard (Gigabyte Aorus X570I) has only 2 USB headers - 1 for case and 1 for other components. I've the NR200 front panel USB plugged into larger and Commander Pro plugged into smaller.

 

Edited August 24, 2021 by TomDR93
Forgot detail regarding motherboard USB ports

[Corsair Notepad]

If you plug the USB directly into the internal USB 2.0 header on the motherboard instead of the Commander Pro and it gets detected your issue is most likely due to the limited power delivery of the internal USB 2.0 headers on AMD motherboards. The solution would be to utilize a high quality internal USB hub that gets supplemental power directly from your PSU.

[TomDR93]

18 hours ago, Corsair Notepad said:

If you plug the USB directly into the internal USB 2.0 header on the motherboard instead of the Commander Pro and it gets detected your issue is most likely due to the limited power delivery of the internal USB 2.0 headers on AMD motherboards. The solution would be to utilize a high quality internal USB hub that gets supplemental power directly from your PSU.

Hi, thanks for your reply.

Would the Commander Pro not be viable as a "high quality internal USB hub that gets supplemental power directly from your PSU" considering it is SATA powered from the PSU and offers 2 USB headers along with the fan, LED, and thermal sensor headers? If you could suggest a product by Corsair or another manufacturer such as NZXT I'd greatly appreciate it as I bought the H115i Pro XT after reading it is compatible with the Commander Pro.

Edited August 25, 2021 by TomDR93
Typo

[DevBiker]

The problem is that the USB ports on the current AMD platforms don't provide enough power for the USB hub in the CoPro - at least, that's my understanding. Whatever the root cause, however, there are issues with the Commander Pro's USB hub and current AMD platforms. The solution is a powered internal USB hub - many of us use the NZXT one but there are others out there.

[TomDR93]

36 minutes ago, DevBiker said:

The problem is that the USB ports on the current AMD platforms don't provide enough power for the USB hub in the CoPro - at least, that's my understanding. Whatever the root cause, however, there are issues with the Commander Pro's USB hub and current AMD platforms. The solution is a powered internal USB hub - many of us use the NZXT one but there are others out there.

Thanks for your reply, your replies to other posts regarding this issue have been really helpful. Are you referring to the NZXT USB Hub found here? https://www.amazon.co.uk/NZXT-Internal-USB-Hub-AC-IUSBH-M3/dp/B08VS5LNMS/ref=sr_1_3?adgrpid=50658024182&dchild=1&gclid=CjwKCAjw1JeJBhB9EiwAV612y8-Rs0lFeVsNbMj2WJ5rJY0YYPKooSEIOm4KKsJkKSjGQ6TtARWZQxoCK9sQAvD_BwE&hvadid=259038291507&hvdev=c&hvlocphy=9045907&hvnetw=g&hvqmt=e&hvrand=9300234449548611300&hvtargid=kwd-300190729890&hydadcr=4397_1795148&keywords=internal+usb+hub&qid=1629894165&sr=8-3

If so I will consider purchasing and installing, it would be great to see it in iCue and monitor pump speed.

[DevBiker]

40 minutes ago, TomDR93 said:

Thanks for your reply, your replies to other posts regarding this issue have been really helpful. Are you referring to the NZXT USB Hub found here? https://www.amazon.co.uk/NZXT-Internal-USB-Hub-AC-IUSBH-M3/dp/B08VS5LNMS/ref=sr_1_3?adgrpid=50658024182&dchild=1&gclid=CjwKCAjw1JeJBhB9EiwAV612y8-Rs0lFeVsNbMj2WJ5rJY0YYPKooSEIOm4KKsJkKSjGQ6TtARWZQxoCK9sQAvD_BwE&hvadid=259038291507&hvdev=c&hvlocphy=9045907&hvnetw=g&hvqmt=e&hvrand=9300234449548611300&hvtargid=kwd-300190729890&hydadcr=4397_1795148&keywords=internal+usb+hub&qid=1629894165&sr=8-3

If so I will consider purchasing and installing, it would be great to see it in iCue and monitor pump speed.

Yes, that's the one.

[Corsair Notepad]

5 hours ago, TomDR93 said:

Hi, thanks for your reply.

Would the Commander Pro not be viable as a "high quality internal USB hub that gets supplemental power directly from your PSU" considering it is SATA powered from the PSU and offers 2 USB headers along with the fan, LED, and thermal sensor headers? If you could suggest a product by Corsair or another manufacturer such as NZXT I'd greatly appreciate it as I bought the H115i Pro XT after reading it is compatible with the Commander Pro.

The SATA power for the Commander Pro is utilized by the fan controller, RGB, and the USB connection of the Commander Pro device itself. The two additional USBs on the Commander Pro are purely USB passthroughs and are not powered by the Commander Pro.

[TomDR93]

Hi both,

I bought an NZXT Internal USB Hub (mentioned in my post above) and have attached both the Corsair Commander Pro and iCue H115i Pro XT RGB to it. The NZXT cable is plugged into the B550I's USB header and into the purple 'MB' USB header on the hub.

Both devices power on upon boot however both do not appear in iCue v4, nor USBdeview. Any further troubleshooting tips?

Edited August 28, 2021 by TomDR93

[TomDR93]

Hi both again,

Apologies for my previous post, in my haste while attaching the motherboard and both device cables to the hub I flipped it around and ended up plugging the motherboard cable into the bottom additional USB header, not purple 'MB' one. Please find an attached screenshot that both devices work now, really appreciate all your help and suggestions in buying the SATA powered USB hub to resolve this issue!

Many thanks and take care,

TDR

[TomDR93]

Just wished to add to this post, I'm being prompted to update the firmware however the iCue specifies the device should not be plugged into a USB hub (which it is) before starting the firmware update. Would starting the firmware update while connected to the NZXT Internal USB hub cause irreversible software/hardware issues?