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Virtuoso SE and dongle stuck at version 0.x.x


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I need help with my Virtuoso SE headset!

 

Since the update to iCUE 4 (now at 4.11.274) it cannot be updated anymore. Same for the dongle. Both are stuck at 0.17.149 (headset) and 0.16.80 (dongle) respectivly.

 

When pressing the "Check for Updates" button, iCUE does not show up-to-date. But it also does not update the firmware. I also cannot force update because that button is greyed out. (See Attachments)

 

I have tried different ports (no hub), soft reseting the headset, uninstalling iCUE completely/fully and uninstalling the devices in device manager.

 

I have read a few threads, where either the dongle or the headset is at a 0.x.x version but not both. I also know from these threads that the latest firmware is somewhere in the 5.x.x range.

 

I am pretty sure that this can only be fixed with a manual firmware update. I would greatly appreciate if some Corsair employee could send me the latest firmware as .zip or .bin. The P/N of the headset and dongle is CA-9011180.

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