Elias1626866917 Posted May 31, 2021 Share Posted May 31, 2021 I need help with my Virtuoso SE headset! Since the update to iCUE 4 (now at 4.11.274) it cannot be updated anymore. Same for the dongle. Both are stuck at 0.17.149 (headset) and 0.16.80 (dongle) respectivly. When pressing the "Check for Updates" button, iCUE does not show up-to-date. But it also does not update the firmware. I also cannot force update because that button is greyed out. (See Attachments) I have tried different ports (no hub), soft reseting the headset, uninstalling iCUE completely/fully and uninstalling the devices in device manager. I have read a few threads, where either the dongle or the headset is at a 0.x.x version but not both. I also know from these threads that the latest firmware is somewhere in the 5.x.x range. I am pretty sure that this can only be fixed with a manual firmware update. I would greatly appreciate if some Corsair employee could send me the latest firmware as .zip or .bin. The P/N of the headset and dongle is CA-9011180. Link to comment Share on other sites More sharing options...
djase Posted May 31, 2021 Share Posted May 31, 2021 same issue here for weeks. Link to comment Share on other sites More sharing options...
Anihilitus Posted June 2, 2021 Share Posted June 2, 2021 Same! Did you manage to do something about it? Link to comment Share on other sites More sharing options...
Apuuu Posted June 2, 2021 Share Posted June 2, 2021 Same here, please send us the latest update Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 3, 2021 Administrators Share Posted June 3, 2021 Please create a ticket at https://help.corsair.com/ so that support can assist you further with your firmware requests. Link to comment Share on other sites More sharing options...
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