dan.markwat

Hey @sonny Did you ever find a fix for this?

@Flavioedurc did you ever find a fix?

Forgot to add that the pairing option for the headset dongle is also greyed out.

Hi. I bought my Virtuoso SE's about 2 years ago and they've exceeded my expectations, besides the poor muff quality which degraded after 2 months of wear. I reset my PC a year ago, and never remember to re-install iCue after that, until last night. I installed iCue5 and almost all my peripherals needed updating (mouse, keyboard, cooler, and headset DONGLE) - but not my headset. Once I updated them all, my headset immediately unpaired with my dongle, however I was able to pair every other of my peripherals back to their respective dongles. Now, only my headset dongle appears on iCue, not even my headset. On wireless mode, it just blinks red alongside with the dongle, and on USB mode the headset appears in my Windows sound settings but no audio comes through. I have tried multiple generic 'fixes' given by QA employees in countless other forums, including the 15 second mic reset, 2 minute mic reset, different USB ports, letting it charge on USB for 15 mins, up and downgrading iCue versions, force updating the headset dongle, deleting the headset drivers in device managers, deleting Corsair registries, trying the headset and dongle on 3 other PCs etc - even restoring my PC to last week, but to no avail. I am quite dissapointed in Corsair products as I have spent over $600 on their brand, $220 being for the headset. And for something as common as this issue, I expected better from them. Please if anybody has ideas or actual non-generic fixes that's always given out by Corsair employees, that would be helpful. Cheers 🙂