Virtuoso RGB Wireless SE not detected in iCue or pairing with dongle

[dan.markwat]

Hi.

I bought my Virtuoso SE's about 2 years ago and they've exceeded my expectations, besides the poor muff quality which degraded after 2 months of wear. 

I reset my PC a year ago, and never remember to re-install iCue after that, until last night. I installed iCue5 and almost all my peripherals needed updating (mouse, keyboard, cooler, and headset DONGLE) - but not my headset. Once I updated them all, my headset immediately unpaired with my dongle, however I was able to pair every other of my peripherals back to their respective dongles. 

Now, only my headset dongle appears on iCue, not even my headset. On wireless mode, it just blinks red alongside with the dongle, and on USB mode the headset appears in my Windows sound settings but no audio comes through.

I have tried multiple generic 'fixes' given by QA employees in countless other forums, including the 15 second mic reset, 2 minute mic reset, different USB ports, letting it charge on USB for 15 mins, up and downgrading iCue versions, force updating the headset dongle, deleting the headset drivers in device managers, deleting Corsair registries, trying the headset and dongle on 3 other PCs etc - even restoring my PC to last week, but to no avail. 

I am quite dissapointed in Corsair products as I have spent over $600 on their brand, $220 being for the headset. And for something as common as this issue, I expected better from them.

Please if anybody has ideas or actual non-generic fixes that's always given out by Corsair employees, that would be helpful.

Cheers 🙂

Edited November 12, 2023 by dan.markwat

[dan.markwat]

Forgot to add that the pairing option for the headset dongle is also greyed out.

[harveyjc73]

On 11/12/2023 at 2:43 PM, dan.markwat said:

Hi.

I bought my Virtuoso SE's about 2 years ago and they've exceeded my expectations, besides the poor muff quality which degraded after 2 months of wear. 

I reset my PC a year ago, and never remember to re-install iCue after that, until last night. I installed iCue5 and almost all my peripherals needed updating (mouse, keyboard, cooler, and headset DONGLE) - but not my headset. Once I updated them all, my headset immediately unpaired with my dongle, however I was able to pair every other of my peripherals back to their respective dongles. 

Now, only my headset dongle appears on iCue, not even my headset. On wireless mode, it just blinks red alongside with the dongle, and on USB mode the headset appears in my Windows sound settings but no audio comes through.

I have tried multiple generic 'fixes' given by QA employees in countless other forums, including the 15 second mic reset, 2 minute mic reset, different USB ports, letting it charge on USB for 15 mins, up and downgrading iCue versions, force updating the headset dongle, deleting the headset drivers in device managers, deleting Corsair registries, trying the headset and dongle on 3 other PCs etc - even restoring my PC to last week, but to no avail. 

I am quite dissapointed in Corsair products as I have spent over $600 on their brand, $220 being for the headset. And for something as common as this issue, I expected better from them.

Please if anybody has ideas or actual non-generic fixes that's always given out by Corsair employees, that would be helpful.

Cheers 🙂

I may have a potential fix for you, unplug both the dongle and the usb c cable then plug the dongle into a usb slot in the back of the pc, then it should recognize the dongle then plug in the wired cable. after that it actually noticed them and downloaded the drivers and all that shebang. I'm not a pc genius or anything but somehow just plugging them into the back of the pc did it justice

hope this helps :)  

[KILLER_K]

I just turned the headset off. Plugged it into another USB port and see if it finds the device. Then go from there and see if ICUE picks it up.

There are also leftover files in "Appdata, in local and roaming folders."

 

I know if I go out of range in my XT the mic will turn blue and that is about 20 feet out and it drops signal. I have to manually unplug the USB and plug it back in to get the mic working again and the headphones.