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iCUE Link fans locked RPM


AnubisXT
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I'm not sure if this is a iCUE software issue or of its a firmware issue but I'll be playing a game and the fans will lock at an RPM after a while (usual a higher RPM) and when I quit playing the RPMs will not ramp down like they are suppose to and just stay locked at what ever speed they were at. If I force a firmware update they will go to to what ever preset I have them at. This seems like a weird bug where software looses sync with the hub and just never gets back comms.

iCUE: 5.6.92

Firmware v:  Latest version. 1.3.302

Motherboard; Gigabyte Z690 AORUS PRO v1 latest stable BIOS.

 

Any help would be appreciated. 

Edited by AnubisXT
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I have a similar problem that started recently. My fans will no respond to the curve at all. They are PWM and are set to run at 100% speed (2300rpm or so) for heavy game loads but they will not go above 900-1000rpm.

If I switch the profile to  fixed rpm and keep clicking an RPM above my 2300rpm max, it will keep that speed but I can't keep clicking constantly to make this software work like it should.

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7 minutes ago, Aeroliten said:

I have a similar problem that started recently. My fans will no respond to the curve at all. They are PWM and are set to run at 100% speed (2300rpm or so) for heavy game loads but they will not go above 900-1000rpm.

If I switch the profile to  fixed rpm and keep clicking an RPM above my 2300rpm max, it will keep that speed but I can't keep clicking constantly to make this software work like it should.

After I posted my screenshot I noticed they had released a new firmware version today. Lets see if that makes a difference.

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Can you tell if the QX Temp measurements also flatline/lockup at the same time?  I don't think this has come up much, but it could be firmware or it could be a more common software issue where CUE gets locked up fetching data.  That generally affects other devices or general measurements like CPU temp, GPU temp, as well.  

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14 minutes ago, c-attack said:

Can you tell if the QX Temp measurements also flatline/lockup at the same time?  I don't think this has come up much, but it could be firmware or it could be a more common software issue where CUE gets locked up fetching data.  That generally affects other devices or general measurements like CPU temp, GPU temp, as well.  

Yeah, typically all the temp sensors are flatlined as well, all of them.

Edited by AnubisXT
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What about the RAM or AIO data?  I’m trying to separate a CUE Link Hub issue from a global CUE issue. There have been a few recent complaints about the CPUID service not fetching be data, freezing, etc.  

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11 hours ago, c-attack said:

What about the RAM or AIO data?  I’m trying to separate a CUE Link Hub issue from a global CUE issue. There have been a few recent complaints about the CPUID service not fetching be data, freezing, etc.  

Is there some place in iCUE to look for that? I don't remember seeing that info on the dashboard anywhere. Also, I didn't see it freeze last night after I did the firmware update. I was playing Starfield for about 2 hours without an issue. When I get home from work this afternoon I'll see if it happens.

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On the main CUE Home Screen there is usually some CPU and GPU data.  In the RAM section there will be memory temps.  Those don't change too much from minute to minute, but a 5 min perfect flatline along with everything else locked at 39.75C or whatever is a strong indicator all data has frozen.  However, it seems like you might have resolved the issue already -- hopefully so.  

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23 hours ago, c-attack said:

On the main CUE Home Screen there is usually some CPU and GPU data.  In the RAM section there will be memory temps.  Those don't change too much from minute to minute, but a 5 min perfect flatline along with everything else locked at 39.75C or whatever is a strong indicator all data has frozen.  However, it seems like you might have resolved the issue already -- hopefully so.  

Looks like all the fan RPM monitors are fine but the temperature monitors under cooling seem to be frozen and thus the fan curve is stuck at w/e it was at when those froze.  

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This is the first of these I have seen.  I would start a Support Ticket to log the issue and see what they say.  If the H150 Link and QX fan temps freeze but not the other CUE data on the Home screen, then that does suggest a hub problem.  

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