JoshAnderson.aec

OK, so the "BIOS" mode idea does work for me as well. After holding down the F1 and windows lock buttons for about 7 seconds I saw the prompt "installing new device" and clicked on it. The Bluetooth and other devices window opened. While my PC was "installing the new device" I noticed that it removed the K70 keyboard and then installed it again. Once this installation was completed my keys now behave normally again, SWEEEEET. One thing though, the scroll lock LED is blinking repeatedly, about 1/2 second on and off. Also, I'm seeing the default key rainbow scrolling color pattern. I guess this means that the keyboard is still in "BIOS" mode. I repeated the key sequence F1+lock to disable BIOS mode but that rendered my keys back to the same issues as before. So... it seems the K70 v3.24 firmware has issues with other software on my laptop and enabling BIOS mode temporarily resolves it.

Folks, thank you so much for the constructive feedback, I'll give the BIOS and the Bluetooth ideas a try and report back. It just so happens that I have another K70 RGB MK2 keyboard attached to my sons laptop, only it works perfectly fine. His laptop is using the same iCue software v5.7.106 as well as the same keyboard firmware v3.24. This is really baffling and annoying. I can only deduce that my laptop must have something different that is causing this issue. Ryan's laptop (K70 RGB MK2 keyboard works great) Processor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHz Installed RAM 8.00 GB (7.88 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 10 Home Version 22H2 Installed on ‎3/‎1/‎2021 OS build 19045.3570 Experience Windows Feature Experience Pack 1000.19052.1000.0 ======= Josh's laptop (K70 RGB MK2 keyboard is poopy) Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz Installed RAM 40.0 GB (39.8 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 10 Pro Version 21H1 Installed on ‎9/‎3/‎2021 OS build 19043.1237 Experience Windows Feature Experience Pack 120.2212.3530.0

OK, so last night 10/18/2023 I was using my laptop and K70 RGB MK2 keyboard without any issues, everything was "normal". Since my original purchase date August 16, 2021, everything has been working well. This morning 10/19/2023 after logging in to windows I noticed the iCue home screen (v5.7.106) was open and a notification that new firmware was available for my keyboard. I selected install and then after installation another notification said to restart, so I did. After restarting my laptop I noticed that the number pad wasn't working as numbers, the num lock key was off and unresponsive. the caps lock key was also off and unresponsive. All the arrow keys and keys above them, end, home, insert delete, page up, page down, all unresponsive. The "number lock off" condition of the number pad keys do work, so home (7), up arrow (8), page up (9), left arrow (4), right arrow (6), end (1), down arrow (2), and page down (3), all work as non-number keys and makes sense with num lock off. I checked my laptop keyboard and all of these keys work if directly using my laptop keyboard. if I enable Caps lock from my laptop then the "A" LED on my K70 does illuminate. When I disable Caps lock from my laptop the K70 "A" LED is extinguished. Same goes for num lock. There have been no other events to trigger a change in behavior from my keyboard, no liquid spills or similar. I uninstalled and reinstalled iCue, to no avail. I "Forced" a K70 firmware update inside iCue but all that does is reinstall the latest firmware 3.24, which I believe is the issue, and no change in behavior. iCue v5.7.106, K70 v3.24 K70 RGB MK2 Cherry MX Brown, Model: RGP0057, P/N: CH-910912-NA S/N: 039619188950 I love my keyboard. Any suggestions?