The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 11-19-2018, 01:26 AM
pawpaw72546 pawpaw72546 is offline
Registered User
pawpaw72546's PC Specs
 
Join Date: Nov 2018
Posts: 3
POST ID # = 981145
pawpaw72546 Reputation: 10
Default Corsair VOID Pro Wired Headset - Extremely low volume

I used my VOID Pro Headset once where it worked as expected - plug and play via the USB dongle. Mic worked fine, sound was great.

Since that first use in early November, I have had nothing but problems with hearing things over the headset. The mic works fine, but I can barely hear any system test sounds or voice prompts even with all volume settings in Windows 10 maxed out.

I tried uninstalling and reinstalling the headset several times, and it seems like about once in every seven or eight attempts, I get moderately better sound. I can hear conversations with the volumes maxed, and the headset is useable. But it's still not loud. After use and unplugging it, the low volume persists when I go to plug it back in to use it next.

So far I have tried:
  • Uninstalling and reinstalling iCUE
  • Connecting the USB dongle to three different USB ports (1 front panel, 2 rear panel)
  • Updating the Realtek HDAudio driver
  • Uninstalling and completely deleting the Realtek HDAudio drivers, using default MS drivers instead
  • Uninstalling iCUE 3.9.93 and installing an older version 3.6.109

The next step I was thinking of trying was simply connecting the headset to my PC via the 3.5 mm jack with a jack splitter to use the speaker and mic connections (although I'm not sure which input to use with external speakers already connected to my PC). But I honestly have no idea whether I should expect a difference with a 3.5 mm connection vs the USB dongle connection.

I'm at a loss as to what to try next. So I come to you humble and on my knees, begging for new suggestions or troubleshooting to fix this. I love the headset and the mic is much better than past (cheaper) headsets I've used. Is it possible I simply got a dud headset? It seems very unlikely to me, but honestly I'm not quite sure what else to try short of attempting a return/replace through the retailer.

Any troubleshooting tips or suggestions are tremendously appreciated.
Reply With Quote


  #2  
Old 11-19-2018, 05:46 PM
Corsair Mint's Avatar
Corsair Mint Corsair Mint is offline
Corsair Employee
 
Join Date: Apr 2016
Posts: 856
POST ID # = 981246
Corsair Mint Reputation: 31
Default

Up off your knees, pawpaw72546, we've things to solve! Really though, can you test the headset on another computer? That'll let us know if it's the headset itself or if it's something on the system that's causing the low volume.
Reply With Quote


  #3  
Old 11-20-2018, 12:22 AM
pawpaw72546 pawpaw72546 is offline
Registered User
pawpaw72546's PC Specs
 
Join Date: Nov 2018
Posts: 3
POST ID # = 981291
pawpaw72546 Reputation: 10
Default

Quote:
Originally Posted by Corsair Mint View Post
Up off your knees, pawpaw72546, we've things to solve! Really though, can you test the headset on another computer? That'll let us know if it's the headset itself or if it's something on the system that's causing the low volume.
Thanks! So I tried it on a roommate's laptop - an older model with Windows 7 Home Premium still installed. The low volume still persists in this OS environment. The driver it's using in Windows 7 is 6.1.7600.16385 dated 7/13/2009. I turned off the "Allow applications to take exclusive control..." option, I disabled all enhancements. I maxed out the volume control for the Void Pro headset. And I can still barely hear anything upon testing it. Just the faint hint of the test chimes.

This doesn't seem like it bodes well for my headset.
Reply With Quote


  #4  
Old 11-20-2018, 06:11 PM
Corsair Mint's Avatar
Corsair Mint Corsair Mint is offline
Corsair Employee
 
Join Date: Apr 2016
Posts: 856
POST ID # = 981390
Corsair Mint Reputation: 31
Default

If your roommate didn't have iCUE installed, then it used the default driver and technically there shouldn't have been issues. Since it still did, then it points the headset. I'd recommend putting in a ticket with support.

http://support.corsair.com
Reply With Quote


  #5  
Old 11-21-2018, 12:46 AM
pawpaw72546 pawpaw72546 is offline
Registered User
pawpaw72546's PC Specs
 
Join Date: Nov 2018
Posts: 3
POST ID # = 981426
pawpaw72546 Reputation: 10
Default

Thanks for the help, I've submitted a ticket.
Reply With Quote


  #6  
Old 12-17-2018, 11:30 AM
AvDexter AvDexter is offline
Registered User
AvDexter's PC Specs
 
Join Date: Dec 2018
Posts: 3
POST ID # = 985846
AvDexter Reputation: 10
Default .

Have you found a solution yet? I'm having the same problem.
Reply With Quote


  #7  
Old 07-16-2019, 10:53 PM
MedTech1 MedTech1 is offline
Registered User
MedTech1's PC Specs
 
Join Date: Jul 2019
Posts: 2
POST ID # = 1011542
MedTech1 Reputation: 10
Default

i had the same problem until my husband pointed out the volume dial on the left head phone..bottom back of it.
Reply With Quote


Reply

Tags
low volume, usb dongle, void pro, windows 10 x64.

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 03:20 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.