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  1. So today I updated iCUE on my laptop and after the update the audio started stuttering. (it was still v3) I uninstalled the software with IOBit to perform a clean installation. Downloaded v4 and installed, the issue was there again. I did the tests with my Corsair VOID Elite Wireless headset, a pair of Xiaomi earphones and without any headset, the stuttering was always present. To people that may have the same issue the fix is: Open the iCUE installation folder and locate "Corsair.Service.CpuIdRemote64.exe" Kill the Corsair CpuIdRemote process with the task manager or any process manager Quickly change that file extension to anything you want, for example "Corsair.Service.CpuIdRemote64.exe.dumb", this will prevent the service from restarting Enjoy Waiting Corsair to fix this...
  2. I got the k55 RGB keyboard around a week ago and there are some issues with the macro keys. I have followed the guide on the instruction manual that came with the keyboard. Here is a link to a copy of the instructions online. I have followed all the instructions on page three to set the macros, and when I go to press the macro on the keyboard it does the key press/key presses but along with that, lots more key presses. For example if I press the g1 key assigned to the windows key, the start menu appears but along with that the pause/play music button is pressed and oddly microsoft powerpoint, settings and around 10 tabs at http://www.office.com are opened (probably related to powerpoint opening), and occasionaly random letters are typed into the start menu search bar. I have tried resetting the keyboard by holding the function key and f4 while plugging the keyboard in. It worked because the macros were reset. I have also tried uninstalling and reinstalling the keyboard driver which hasn't fixed the problem either. I know it isn't OS specific either because I have tried this in my linux installation and I still get the random text being typed and music being paused. Edit: I think this might work using the iCue software but I would prefer to not use iCue because it uses a lot of cpu usage and I would like to be able to have the macros saved when I switch to a different computer or operating system
  3. This is an Issue because I cannot connect using slipstream. Keyboard is version 1.1.164 and the dongle is v 5.0.84 . I cannot update the keyboard without connecting to the dongle and I cant connect to the dongle because I need to update the firmware
  4. Hi, I've been struggling for a while now with ICUE not detecting my ram properly. Sometimes it works and sometimes it freezes, resulting in the red triangle appearing and all lightning effects stopping. I now have a consistent way of reproducing this issue, which might mean this bug can be fixed in an update. Every time I open Ryzen Master, the AMD tool to tweak CPU speeds etc., the lights on my ram modules freeze. This problem cannot be fixed by "restarting ICUE services", which is an option within ICUE. But it is fixed by stopping the "Corsair.Service.CpuIdRemote" service in task manager and then restarting ICUE. I think it is interference with ICUE and Ryzen Master trying to identify the ram. I also have some more problems with my ram identification, as Speccy does not recognize it. I used to work around this problem by setting my ram to "hardware only", but this option has been removed in the newest ICUE versions.
  5. Hello everyone, This is my first post because i am looking for help and cant seem to solve this issue as ive tried everything that i personally can think of and maybe someone has a solution. Before my issue i will state what im currently running with Asus Strix z390e Mobo Asus Strix 2080 GPU Lighting Node Pro Corsair RGB Fan Hub 6 LL120 Fans 4 Corsair Light Strips My fans are configured in order from 1-6, 1 being Front Bottom --> Top Rear The problem i am having is that my 1 and 2 Fans are properly synced with iCue with whatever light effect i have set, and the 3-6 fans are either, glitching out, sometimes completely off, or showing a different color than i have (i.e. i do instant lighting red, fans 1+2 are red, Fans 3-6 are Blue). i know for certain the LEDs on all 6 fans are okay because i have unplugged each fan that are placed 3-6 and plugged them in number 1 and they light up fine. at first i thought it is simple the LED Hub that was busted, but i have an extra one that i never used (from LL120 3 pack) and replaced the one in my PC and it did not fix any issue. Lighting from fans 3-6 still completely off, or buggy. upon startup all fans turn on full Rainbow RGB but 3-6 begin glitching almost as if its doing a rain effect but in rgb. then my pc is fully started and my instant lighting turns on and the fans 3-6 go off. I have CCleaner'd my icue software AND all asus aura softwares incase that there was a confliction error or something going on with them. Note that i do NOT care if my mobo and gpu are synced to Icue. i usually manually set them to white LED through asus Aura. This leaves me to believe my issue is with either 1. Lighting Node Pro or 2. a bug in the iCue software or maybe 3. an issue with an update or maybe multiple programs causing an error of some sort. I will buy the commander Pro IF it solves my problem but i dont want to cough up 75 bucks if the problem will persist. any thoughts please help. thank you for reading *EDIT i forgot to mention that, of course, i do have everything properly configured in the iCue software on the LED channels. i should add that my lighting setup was completely fine up to some point in time that i cannot pinpoint. without ever physically opening my PC or changing any hardware the problem came out of no where.
  6. Recently I've been having some issues with my cooler. It use to let me change the colours fine and i wouldn't have any issues. About a week again it stopped letting me change the fan and pump colours completely and is just on a rainbow one. Anyone know what could be going on?
  7. Hi all, I have a bug report to submit - not sure where the best place to post it is... I'm running iCue version 4.11.274 and have a H100I Pro AIO in my system. When you go to the "Cooling" section of this device in iCue and click on "+" under "Cooling Presets" to add a new preset and change the sensor and then delete the custom cooling preset, it sets all of the default profiles (Quiet, Balanced, and Extreme) to use that sensor. To change it back, you have to create a new custom cooling preset, change the sensor and delete the cooling preset. I noticed this when I was playing around and set the sensor to my CPU package and deleted the preset and the fans on the radiator were spinning at a very high RPM even though the profiles were set to "Balanced" and the cooling preset was deleted.
  8. This is about the popup/context menu you get when you click on the iCUE icon in the system tray. The one that has "Bring to foreground", "Show iCUE Space", "Check for updates", "About", and "Quit". When I click on the iCUE icon in my system tray, the popup/context menu will appear, none of the menu items do anything when clicked. This popup/context menu also won't go away; it also will just stay there on screen, above all other windows. Strangely, clicking on the iCUE icon in the system tray a second time seems to open a second, usable version of the same popup/context menu over the unusable one. Thus I can at least get into iCUE's main window and do whatever I need, but that first, unusable copy of the popup/context menu just won't go away until I close iCUE entirely via the "Quit" menu option (of the second, working copy of the menu, obviously). Does anyone have any suggestions? My version of iCUE is 3.38.61. I tried googling for a solution, but came up empty handed. Just stuff about a popup message asking you to install iCUE, and two people with my problem but no resolution.
  9. Issue 1. You see the pink part of the lighting strip? This will stay ON even when the computer is shutdown, iCue is NOT running (including corsair services) and hardware lighting RGB values are zero'd. Issue 2. Again about the same pink part, this pink part will stay set and not change color when using custom, preset or ambient profiles. What I have tried. - Completely uninstalled iCue carefully following this guide https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- - Trying different USB ports with the LS100 - Resetting BIOS Total disappointment. PICTURE https://imgur.com/ubO8YZg
  10. Bonjour , Depuis quelques jour le rétroéclairage de mon K55 RGB ne fonctionne plus c'est a dire quand je le branche tout le clavier s'allume mais 1s après tout s’éteint et impossible de le faire revenir .. Avec le bouton de luminosité ça ne fonctionne pas , en branchant le clavier en appuyant sur page up et page down ça ne fonctionne pas , je me suis baladé dans le logiciel ICUe pour essayer de faire revenir le rétroéclairage mais j'ai rien trouvé ... pourtant mon clavier marche très bien mis a par cela .. Du coup c'est assez embêtant dans le noir quand je n'y vois plus rien pour écrire :(:
  11. I have been using my Corsair Scimitar Pro to change the volume by mapping the number keys on the mouse to the media keys volume up and down. Previously I was able to hold the button down to smoothly change the volume. Since the update a press only changes the volume by one step, no matter how long I hold the button, leading to me having to rapidly press the button for any meaningful volume change. Is there a way to fix this?
  12. I have a Harpoon RGB mouse (model RGP0030) and use Windows 10 Pro for Workstations fully updated (compilation 19042.928). Since the penultimate version update of iCue, my mouse macros stopped working properly. This is what happens: when I turn my computer on, the macros often simply don't work, forcing me to reboot my computer, after what they might restart working (sometimes I need to reboot my computer a lot of times until they restart working). Closing and reopening the iCue software doesn't make any change to this behavior. Also, the last update didn't solve it. I already tried to do fresh installs of iCue a lot of times to try to solve this issue, even using softwares such as Revo Uninstaller to assure that no registry entry is left behind. It didn't work. Even tho, this bug persists, and it is very much annoying. I wish I could download older versions of iCue, so I could use the version that was working perfectly, but I just couldn't find older versions for download. I'd appreciate any help.
  13. For the last few weeks, seemingly at random, when I try and click-and-hold the left mouse button down it keeps unclicking and reclicking. This means when I try and drag-and-drop something it could release what I was dragging, click on whatever the cursor happens to be over at the time, and start dragging that instead as I move the mouse. It's incredibly frustrating for both games and work.
  14. Hello, I have a AX1500i, connected on a USB 2 port on motherboard, and I am running latest iCue v4.10.273. Problem: iCue is not able to read the power output on the AX1500i rails. This is causing "Power Out" and "Efficiency" to be reported as 0 Watts and 0% respectively. Fan speed is also incorrectly reported as 0 RPM. All other statistics seems to be reported correctly, see attached screenshot.
  15. Bonjour, j'ai un commander pro depuis 6 mois, tous etait ok sauf la d'un seul coup les profils silencieux / équilibrer / extreme sont cassé ! Tous fonctionne a fond ! J'ai tous mis a jours, ICUE et le commander pro J'ai vue que d'autre personnes avait se problème mais j'ai pas trouver de solution mise a part "fait tes courbe" Et je precise que mon cpu / gpu vont très bien, même a moins de 45° pour le cpu et a 35° pour le gpu sa tourne a fond... Merci
  16. iCUE Version: 3.38.61 (updated today from 3.37 something) OS: Windows 10 This started yesterday. I have the HS70 Bluetooth since Thursday 11. From time to time, while watching videos or playing games with friends, my Keyboard (Corsair K70 MK2) will blink and my headset will disconnect and cut my mic/audio. After 0.5~2 seconds I hear a sound saying "mic on" or something like that coming from it, and then it's back to normal. I even had to re-set the phone and mic as discord defaults while I was on a call and this happened. Since both the headset and the keyboard are new and it only started today, I think it might be connected to iCUE or something else. I updated iCUE when the headset arrived (so the pc would recognize it) and then again today, so the problem started after that first update (11th). Is there anyone with this problem? Can anyone help me? Thank you! Edit: It seems to be fixed after doing an iCUE clean install. Still monitoring. Edit 2: Happened again today (18). I unplugged it and plugged it back earlier. That might be the cause, the driver/iCUE probably messes something up after unplugging and plugging the headset back.
  17. Hi all, New forum member here. I have recently noticed that with the iCUE software running in the background, all iOS devices plugged to the Mac will not be detected. In console, this message appears: 028001.068426 usbmuxd@(null): AppleUSBHostUserClient::openGated: could not open provider iPhone. provider already opened for exclusive access by iCUE iCUE will have to quit and iOS devices reconnected for a successful detection. Am using first-gen Corsair K70 RGB on macOS 11.2.2.
  18. Bonjour, Depuis un long moment maintenant il m'arrive d'avoir de temps en temps mes périphériques USB qui se "déco/reco" de manière intempestive (Ca arrive environ 1 fois par jour). J'ai remplacé pas mal de choses depuis dans mon PC (CM / Proc / RAM / CG). Les seuls éléments que je n'ai pas changé depuis un moment sont : -Alimentation Corsair Vengeance 750M 80Plus Silver -SSD Samsung 850 EVO 250GB J'hésites entre ces deux matériels même si j'ai du mal à comprendre pourquoi un tel problème viendrait de là. Je vous poste ma config complète actuelle au cas où l'alimentation ne serait pas suffisante pour ma config. Composants : Boitier : Corsair Crystal Series 680X Carte Mère : ASUS TUF GAMING B550 PLUS Processeur : AMD Ryzen 7 3700X RAM : HYPERX FURY BLACK DDR4 2X8GO 3200 MHZ Carte Graphique : ASUS RTX 3080 TUF GAMING Watercooling : Corsair H100i Pro RGB SSD : Samsung 850 EVO 250 GB Alimentation : Corsair Vengeance 750M 80Plus Silver Périphériques : Clavier : Corsair Strafe RGB Souris : Razer Naga Trinity (acquise il y'a quelques jours) Casque : Steelseries Arctis 7 MousePad : Corsair MM800
  19. Hello, I have had an issue of unresponsive macros and remaps for a while and am coming back to try to solve it for the 3rd time now. Since Corsair support has been pretty useless, telling me to do things I have already done, I will ask here. This article does help me: https://help.corsair.com/hc/en-us/articles/360044638712-How-to-Fix-unresponsive-macros-and-remaps Running the recovery process reinstalls the Corsair virtual composite input device and allows macros and remaps to work again; however, once I reboot it is again deleted. I have tried disabling auto-start up and launching manually after waiting a bit which reveals that the Human Interface Device is only deleted once iCUE starts up. I have also tried launching iCUE as administrator without any different results. Is there a fix to this? Or is this just an issue that Corsair isn't bothering to fix for some reason? Windows 10 Version 20H2 Build 19042.804, issue has existed in previous versions such as 2004 as well
  20. Hello everyone, I'm new to Corsair iCUE system and I think it's a great tool to manage every aspect of lighing. But, I have a problème. Since the beginning, when I click on the iCUE icon near the clock in the windows toolbar, I have a first contectual menu that open up, but it is unusable. I have to click a second time to have another menu that pop's up that is usable this time. But, the first menu will NEVER EVER close. except if i close iCUE then re-open the application. Is there a workaround for this annoying bug ?
  21. I found that even after hardware remapping or disabling the Fn key and storing profile onboard using the latest iCUE v3.36.125, pressing 1 or multiple keys and then the Fn key often gets the last pressed keys stuck. E.g. pressing Fn + I + L => I + L stuck. To "unstick" the keys I have to repress both I and L. All of this is easily reproducible and seems to occur often during rapid keystrokes. Does anyone else have this problem? PS - I know it's weird but I'm using IJKL instead of WASD for more available keys and room to the right of the keyboard (shifting keyboard left).
  22. Recently upgraded my pc to the corsair 220T rgb case with builtin rgb fans and lighting controller as well as adding 2 strips of corsair vengeance rgb ram 8gb 3200mhz. Before this upgrade i had no problems with iCue. Afterwards non stop trouble. Its really hard to describe, but imagine it like this: im gaming for a while (2 monitors, 1 has youtube or spotify on), and suddenly you hear the sound as if an usb disconnected, then my screen glitches for a second or two, all my devices arent recognized anymore and iCue detects them after 10 seconds. Which would not be a problem would it happen once, but it happens every 10 minutes or so, to the point it is getting annoying. No clue where it is coming from and if it has anything to do with the new fans or RAM, but never had this problem before. It happens only when in game and mostly around cutscenes. Seems like iCue thinks, f*** your cutscene, i dont want to work anymore. Anyone any clue or maybe has the same happening? I know it's iCues fault, because i tried shutting it off and playing without iCue on and that works fine and never have the glitchy screen anymore. Yes, i could keep iCue turned off but whats the point in having software to control my devices when its not working? Pc specs are on profile, devices i have on top of that (in iCue): Corsair iCue 220T RGB case (3 fans + lighting node core) Corsair Vengeance RGB Pro RAM Corsair Strafe RGB MX Silent Corsair Sabre RGB Corsair M800 Polaris RGB Corsair ST100 RGB I love their stuff, its amazing hardware, but the software is seriously pulling it down for me right now. TLDR: No error codes or nothing, just glitches out for a couple seconds and then starts refinding all my devices. Happens mostly in games
  23. Bonsoir, Depuis deux jours j'ai constaté un problème de rétroéclairage sur mon clavier K70 Lux RGB. En fait, certaines touches (S, W, ?, Windows, F11, + et Fin) s'éclairaient en rouge (ou d'autres couleurs) et clignotaient de la mauvaise couleur alors que j'étais en mode spirale RGB. J'ai ensuite mis le clavier en éclairage statique blanc pour voir si le problème ne venait pas de certaines touches déjà colorées, mais non. J'ai déjà effectué deux soft resets (un seul port de bios 1, et un autre sur le 8), et je ne sais plus quoi faire. Merci d'avance de votre aide.
  24. For a start, in the iCue softare I always had my pre-installed corsair rgb hub and my Commander Pro. As my Mainboard: ASUS b450F Gaming II comes only with 1 USB header, i pluged the Commander Pro into the Mainboard USB header and my RGB Hub in the USB port of the Commander Pro and Everything worked fine. So now i have reinstalled my Computer, everything is the same, BUT my RGB does not show up in iCue. What I already tried: - unplug commander pro and plug the RGB Hub to the Motherboard header -> RGB hub showed up and worked fine (i think something is wrong with the usb ports of Commander pro) - Update iCue and the Firmware of Commander pro - I bought this USB HUB: https://www.amazon.de/gp/product/B07DLVJ726/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 I pluged it into the Motherboard and at Hub header my RBG HUB and Commander pro and both DO NOT show up in iCue or work. Pls Help
  25. Bonjour, J'ai tout récemment acquis un clavier Corsair K60 RGB PRO. Une fois branché, j'ai installé iCUE et celui-ci fonctionne bien. Cependant, lorsque je joue à Lol par exemple, le clavier ne répond pas toujours lorsque j'appuie sur des touches. Je vais devoir appuyer 3-4 fois sur le "A" pour que la touche fonctionne et que le clavier réponde en jeu. Des fois, ma souris va également commencer à avoir des bugs et ne pas répondre lors des clics par exemple. Pendant toute une partie partie par exemple, la touche "R" ne répondait pas. Je n'avais jamais eu ces problèmes auparavant. J'ai bien les dernières Maj de W10. J'ai essayé de réinitialiser avec la touche "échap" mais ça ne change rien. J'ai aussi essayé plusieurs ports USB en vain. Pensant à une défaillance du clavier, je suis également déjà retourné auprès du distributeur pour l'échanger avec un autre mais même problème. Avec ou sans iCUE d'ouvert, ces soucis persistent aussi. Avez-vous une idée d'ou pourrait venir le soucis, je suis à cours d'idées. Merci d'avance.
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