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HS55 Wireless, Mic not working.

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I've had an issue with my headset, where the microphone is not turning on. I have my headset connected via dongle, and I've tried bluetooth as well, neither way works. I've pressed the mute/unmute button, no change. When I flip down my mic, there's no noise to clarify my mic is on. I don't have iCue, but I haven't had it for at least one and a half ears at this point. Anyone able to help?

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