Hello,
I called in last month regarding a malfunctioning K63 keyboard, which was suggested for RMA by the Corsair Representative. I sent in the keyboard within the week, it was received, and a shipment tracking number was sent for the replacement. The tracking number has stated that the label has been created but zero movement in almost 4 weeks. I reached out further and no one is responding on the ticket and calling in offered no further support.
Ticket # 2004732582
Can I please have this looked into? I think I'm being reasonable to expect a replacement much sooner than 4 weeks after its stated shipping date, when it hasn't even been received by UPS.
Thank you.
