Nexures Posted August 11, 2017 Share Posted August 11, 2017 I've had corsair keyboard for like 1 year and few months. basically I got the RMA for a keyboard recently because it was crashing my system all the time. Now I have this brand new keyboard and my problem is that the animations in CUE are extremely slow and laggy. the whole software is kind of slow and laggy.. like when you switch between profiles such as rainbow wave and rain, the animations for those 2 are super slow. anyone knows how to fix this ? Link to comment Share on other sites More sharing options...
Nexures Posted August 11, 2017 Author Share Posted August 11, 2017 its all laggy in cue software, not on LEDs on the keyboard. just to clarify Link to comment Share on other sites More sharing options...
Toasted Posted August 12, 2017 Share Posted August 12, 2017 Try updating your GPU drivers and see whether that changes anything. Link to comment Share on other sites More sharing options...
Comet 1626864951 Posted August 12, 2017 Share Posted August 12, 2017 Defragment any non-solid-state disks, stop any unnecessary services, update all your software... generally, follow recommend practice for system maintenance and performance. Link to comment Share on other sites More sharing options...
Nexures Posted August 13, 2017 Author Share Posted August 13, 2017 all done. everything is new Link to comment Share on other sites More sharing options...
Nexures Posted August 14, 2017 Author Share Posted August 14, 2017 yeah i dont know, for some reason the software is crashing my pc... it freezes up the keyboard and i have to restart whole computer because everything ceases to work Link to comment Share on other sites More sharing options...
Nexures Posted August 14, 2017 Author Share Posted August 14, 2017 I've had corsair keyboard for like 1 year and few months. basically every time CUE software was on, it was crashing my system. The animations were super slow, laggy, the whole software was extremely painful to use. Everytime this 'crash' would happen the 3 lights on the keyboard (scroll,num and caps lock) would stop working, you weren't able to turn them on. And everytime that crash would happen it would stop all my apps and software from working.. so like google chrome was not responding, steam was not responding, i wasnt able to restart my pc (only way to turn pc off was to hold the power button for 5 seconds). I have contacted support, and after a month of trouble shooting they concluded that the only fix would be to RMA it. So I did, and i have literally just gotten the brand new keyboard and guess what... problem still occurs. The problem ONLY occurs when CUE is on, because when the software freezes my pc i turn CUE off, disconnect and reconnect my keyboard and everything works fine again. anyone knows what in the actual f*** is going on? I have literally never seen such a weird glitch all my life Link to comment Share on other sites More sharing options...
Inheritance Posted August 15, 2017 Share Posted August 15, 2017 Which version of CUE are you using? Does task manager show CPU usage peged when CUE is running? Link to comment Share on other sites More sharing options...
Toasted Posted August 17, 2017 Share Posted August 17, 2017 Have you tried a different USB port? Do you have any other USB devices connected to the computer? E.g. Joysticks, Game controllers, etc? If so, try disconnecting them and see whether that stops the freezing issue. Link to comment Share on other sites More sharing options...
Nexures Posted August 20, 2017 Author Share Posted August 20, 2017 right now im using one of the very old 1.x versions, with old layout etc but it happens on latest ones as well. Link to comment Share on other sites More sharing options...
Nexures Posted August 20, 2017 Author Share Posted August 20, 2017 its not using any cpu either, like 0.5 or less and only about 65 mb Link to comment Share on other sites More sharing options...
Nexures Posted August 20, 2017 Author Share Posted August 20, 2017 Have you tried a different USB port? Do you have any other USB devices connected to the computer? E.g. Joysticks, Game controllers, etc? If so, try disconnecting them and see whether that stops the freezing issue. still occurs, i only had a x360 controller adaptor connected nad my mouse and it still occurs Link to comment Share on other sites More sharing options...
Toasted Posted August 21, 2017 Share Posted August 21, 2017 Disconnect the Xbox 360 Controller adapter, Did anything change? Link to comment Share on other sites More sharing options...
Toasted Posted August 21, 2017 Share Posted August 21, 2017 Are you able to reproduce the freezing issue on another computer? Latest Windows updates, BIOS, Graphics card drivers, etc. Do you have any game controllers, joysticks, etc connected to the computer? Tried resetting the BIOS to defaults? Link to comment Share on other sites More sharing options...
Comet 1626864951 Posted August 22, 2017 Share Posted August 22, 2017 I've had corsair keyboard for like 1 year and few months. basically every time CUE software was on, it was crashing my system. The animations were super slow, laggy, the whole software was extremely painful to use. Everytime this 'crash' would happen the 3 lights on the keyboard (scroll,num and caps lock) would stop working, you weren't able to turn them on. And everytime that crash would happen it would stop all my apps and software from working.. so like google chrome was not responding, steam was not responding, i wasnt able to restart my pc (only way to turn pc off was to hold the power button for 5 seconds). I have contacted support, and after a month of trouble shooting they concluded that the only fix would be to RMA it. So I did, and i have literally just gotten the brand new keyboard and guess what... problem still occurs. The problem ONLY occurs when CUE is on, because when the software freezes my pc i turn CUE off, disconnect and reconnect my keyboard and everything works fine again. anyone knows what in the actual f*** is going on? I have literally never seen such a weird glitch all my life You can enable memory dump when system crashes, and this dump will reveal why the computer died. See: https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html Link to comment Share on other sites More sharing options...
Nexures Posted August 28, 2017 Author Share Posted August 28, 2017 Disconnect the Xbox 360 Controller adapter, Did anything change? no unfortunately Link to comment Share on other sites More sharing options...
Nexures Posted August 28, 2017 Author Share Posted August 28, 2017 Are you able to reproduce the freezing issue on another computer? Latest Windows updates, BIOS, Graphics card drivers, etc. Do you have any game controllers, joysticks, etc connected to the computer? Tried resetting the BIOS to defaults? doesnt seem to be affecting my other pc thus far, ALTHOUGH it is acting kind of weird nothing else is connected Link to comment Share on other sites More sharing options...
Nexures Posted August 28, 2017 Author Share Posted August 28, 2017 You can enable memory dump when system crashes' date=' and this dump will reveal why the computer died. See: https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html[/quote'] will check it out Link to comment Share on other sites More sharing options...
Nexures Posted August 29, 2017 Author Share Posted August 29, 2017 You can enable memory dump when system crashes' date=' and this dump will reveal why the computer died. See: https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html[/quote'] this is only for when the entire os crashes tho. Link to comment Share on other sites More sharing options...
Nexures Posted August 29, 2017 Author Share Posted August 29, 2017 i have noticed that the keyboard's num,caps and scroll lock lights freeze when i press them a lot. and software is still extremely slow. anyone can help ? Link to comment Share on other sites More sharing options...
Nexures Posted August 29, 2017 Author Share Posted August 29, 2017 i dont understand noone is able to help... this is a ****ing 150 euro keyboard why is it so bad quality ? the cue software is extremely slow and laggy, and the keyboard's lights freeze up after i cliick caps lock few times... whats the problem i dont understand Link to comment Share on other sites More sharing options...
Toasted Posted August 31, 2017 Share Posted August 31, 2017 If you have not done so already, You will want to put in a support ticket with Corsair. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Nexures Posted August 31, 2017 Author Share Posted August 31, 2017 yeah that would be the best thing to do... But the thing is, their only fix is rma.... Link to comment Share on other sites More sharing options...
Toasted Posted September 1, 2017 Share Posted September 1, 2017 Can you unplug the keyboard and let the demo devices reappear? Do the animations still lag? Link to comment Share on other sites More sharing options...
Nexures Posted September 1, 2017 Author Share Posted September 1, 2017 Can you unplug the keyboard and let the demo devices reappear? Do the animations still lag? its more responsive, and animations are less laggy.. but overall its still not good. its still slow etc and its not as fluid as its suppose to be Link to comment Share on other sites More sharing options...
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