Abdulla Nsour Posted January 8, 2023 Share Posted January 8, 2023 Everytime after startup and iCue start work, it asks about an update !!!. I connected my mouse, which is the Corsair M55, and it started working. When I wanted to switch the profile, I opened iCue software & saw the usual ugly message that still asked me to update the device, I don't know why, I clicked on the update button and the system disconnected my mouse automatically. Usually, the disconnection takes a few seconds, but this time it continued until now. I disabled the software, thinking that it was the cause of the problem because the mouse was already working before I updated it, but it did not work. I tried to restart my laptop but it still doesn't work!!! Now, what can I do with the mouse that suddenly crashes? I need it badly and rely on it and the abbreviations that I deal with every day. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted January 9, 2023 Corsair Employee Share Posted January 9, 2023 We would recommend you reach out to our support team directly by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
Abdulla Nsour Posted January 23, 2023 Author Share Posted January 23, 2023 You did not solve the problem!!! You're just redirecting me to a page I've already visited Thank you for your email that was sent after 15 days of my issue caused by your iCue stupid system. and as for your product, I dumped it in the trash. I do not advise anyone to use Corsair devices. Because : 1- The @iCUE system does not work well, and when I say it does not work well, this means that it automatically disconnects the device from your computer if you connect any other device "other than Corsair's software". 2- The Corsair software will also disable wireless devices that are connected to Bluetooth, such as headphones. 3- Some people have encountered a problem with frame drops when running the Corsair system. 4- Corsair software can permanently crash your device like your mouse or your keyboard, as many have. 5- Finally ,It will be difficult to communicate with customer service and you will wait a lot to receive a response that does not result in anything. Thank you for wasting my time Abdulla Nsour #everyone #corsair #m55 #icue #icueSoftware 1 Link to comment Share on other sites More sharing options...
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