CTV Posted January 23, 2016 Share Posted January 23, 2016 Hey Guys I got a Strafe RGB in December and have generally been happy with it, until I noticed something this morning only. I have a missing letter "I" in the chrome logo/badge "CORSAIR" just below the brightness and windows lock keys on the top right corner. So basically it is says "CORSA R". See attached image. The protective film that covered the logo/badge was removed after a week or two's use after I was satisfied that the keyboard was working, just in case it had to go back. When I removed the protective film, it came of easily and did not resist or stick when it was removed. I am fairly confident that the letter "I" did not come off then as I am sure I would have noticed it. I take extreme good care of my possessions, especially by PC and have no explanation as to when and how this could have happened. Has anyone experienced the same or similar issue or are there any other known reports of this? Thanks. Regards, CTV Link to comment Share on other sites More sharing options...
ScarredMecha Posted January 23, 2016 Share Posted January 23, 2016 Sounds like a manufacturing defect. I imagine that the logo is glued on, so maybe the letter that came off just didn't have enough adhesive. Link to comment Share on other sites More sharing options...
CTV Posted January 30, 2016 Author Share Posted January 30, 2016 Sent the keyboard back to the reseller/retailer (AdvanceNet) which had the distributor exchange the keyboard with a new one within one day of collecting it and delivering it back so a big thumbs up to #advancenet and whichever one of the 2 distributors in my country it came from. Link to comment Share on other sites More sharing options...
tinbin Posted February 23, 2016 Share Posted February 23, 2016 yes my corsair logo as all gone, i just wipe it with a clean dust cloth and logo just came off not good for a £140 keyboard... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 23, 2016 Corsair Employee Share Posted February 23, 2016 yes my corsair logo as all gone, i just wipe it with a clean dust cloth and logo just came off not good for a £140 keyboard... I wiped mine pretty hard with my fingers and they are nowhere near coming off. Maybe the edges got caught on the cloth, pulling the sticker off? Link to comment Share on other sites More sharing options...
tinbin Posted February 25, 2016 Share Posted February 25, 2016 the logo came off like tranfer letters been stuck on, letters just crumble in pieces... Link to comment Share on other sites More sharing options...
unklez Posted December 2, 2016 Share Posted December 2, 2016 I have the same problem with the letter I. clearly another production fault. I've owned so many Corsair products and each had their problems. Faulty memory. Cases with burning fan adapter. Cases with whistling sound due to failed design. Scimitar mouse where left click sometimes doesn't register. Thank god I didn't buy a Corsair PSU which I was planning on. Corsair is crap quality and the support is even more terrible. I'm definitely moving to other brands. They aren't even responding to my ticket with number 6855225 & 6846958 for the faulty keyboard guess I'll send it in through the shop. http://i.imgur.com/zXZxsa5.png Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted December 2, 2016 Corsair Employee Share Posted December 2, 2016 Let me check with customer service to see what is going on with your ticket. The ticket should have been responded back to within 24Hr. Edit: I was able to get a different associate to help you out and is currently responding back to your ticket. If you have any questions, please let me know. Link to comment Share on other sites More sharing options...
Riekopo Posted December 3, 2016 Share Posted December 3, 2016 Same thing happened to my Strafe logo when I was cleaning the keyboard with a cloth. Pretty bad considering how expensive it is. Link to comment Share on other sites More sharing options...
unklez Posted January 4, 2017 Share Posted January 4, 2017 Same thing happened to my Strafe logo when I was cleaning the keyboard with a cloth. Pretty bad considering how expensive it is. Yup it sucks. I think they initially planned to put some media keys in the spot where the logo now is, but changed their mind during the project and slapped a $0.25 logo on it to save cost. It's a production fault for sure but they won't stay behind their product and sort the customer out in a proper way. They sent me a new logo to slap on the keyboard but it came off right away. I don't even want a completely new keyboard replacement (not that Corsair would ever do this) because the logo will come off again down the road. It's pretty fail. I took off the remaining letters so it doesn't look ghetto. Though now i got a big empty area. Worst $180 spent. I remember how Logitech would easily exchange their products and replace it with a better model. Anyway lesson learnt. It's not wise to put all your money in one place. Link to comment Share on other sites More sharing options...
RoundDuckMan Posted January 5, 2017 Share Posted January 5, 2017 Yup it sucks. I think they initially planned to put some media keys in the spot where the logo now is, but changed their mind during the project and slapped a $0.25 logo on it to save cost. It's a production fault for sure but they won't stay behind their product and sort the customer out in a proper way. They sent me a new logo to slap on the keyboard but it came off right away. I don't even want a completely new keyboard replacement (not that Corsair would ever do this) because the logo will come off again down the road. It's pretty fail. I took off the remaining letters so it doesn't look ghetto. Though now i got a big empty area. Worst $180 spent. I remember how Logitech would easily exchange their products and replace it with a better model. Anyway lesson learnt. It's not wise to put all your money in one place. Just seems to be a minor defect, contact support. At least you don't seem to have a defect with the board itself. Link to comment Share on other sites More sharing options...
unklez Posted January 5, 2017 Share Posted January 5, 2017 Noticed a crack on the keyboard Such flimsy plastic material. I thought this keyboard would last me a long time cosmetically. It's starting to fall apart after 12 months of use. http://i.imgur.com/yYzvlsF.png Link to comment Share on other sites More sharing options...
unklez Posted January 5, 2017 Share Posted January 5, 2017 Just seems to be a minor defect, contact support. At least you don't seem to have a defect with the board itself. I can't seem to reach any. Took me a month to get a sticker to slap it on the keyboard. Link to comment Share on other sites More sharing options...
RoundDuckMan Posted January 6, 2017 Share Posted January 6, 2017 Noticed a crack on the keyboard Such flimsy plastic material. I thought this keyboard would last me a long time cosmetically. It's starting to fall apart after 12 months of use. http://i.imgur.com/yYzvlsF.png If your Strafe is basically falling apart, RMA the damn thing. These things shouldn't be at this low level of quality. :/ Link to comment Share on other sites More sharing options...
unklez Posted January 6, 2017 Share Posted January 6, 2017 Heh I'm trying but either Corsair team is on a holiday or I'm blacklisted for voicing my disgrace. Link to comment Share on other sites More sharing options...
terabyte Posted January 6, 2017 Share Posted January 6, 2017 CES 2017 is happening right now. I guess they are busy with it. Link to comment Share on other sites More sharing options...
RoundDuckMan Posted January 6, 2017 Share Posted January 6, 2017 Heh I'm trying but either Corsair team is on a holiday or I'm blacklisted for voicing my disgrace. More technically the former, they're at CES 2017. :P Link to comment Share on other sites More sharing options...
Lazy-Joe Posted January 22, 2017 Share Posted January 22, 2017 I have the same proble as the TE. Honestly I don't want to send my keyboard back and be without a keyboard a couple months. But it's bad quality overall considering the money I spend. My Strafe RGB is only 1 month old. The K70 with the Stamp Logo I had before was rock solid for years. Link to comment Share on other sites More sharing options...
RoundDuckMan Posted January 23, 2017 Share Posted January 23, 2017 I have the same proble as the TE. Honestly I don't want to send my keyboard back and be without a keyboard a couple months. But it's bad quality overall considering the money I spend. My Strafe RGB is only 1 month old. The K70 with the Stamp Logo I had before was rock solid for years. Probably low quality adhesive. Either try applying stronger adhesive, or just scrape it off. :P Link to comment Share on other sites More sharing options...
Lazy-Joe Posted January 23, 2017 Share Posted January 23, 2017 I got almost every letter peeled off expect the O which is harder to get off than the rest. ^^ Link to comment Share on other sites More sharing options...
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