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  1. Hello! My K57 Wireless RGB keyboard stopped working wirelessly. I have iCUE installed and have attempted to update the firmware thinking that could be the issue. Unfortunately, the firmware is up-to-date and even forcing a firmware re-installation did not fix the issue. From what I can tell the dongle wont power up or be recognized by windows when plugged into any USB2.0/3.0 port in my PC. In iCUE the dongle firmware version shows a "?" and the dongle polling rate is greyed out. I even tried the method of resetting a wireless keyboard found on your support page. I did see the lighting on the board flash, however, the dongle issue remained. I am at a complete loss here, as I even un-installed every keyboard driver VIA Device Manager from within Windows 10. I restarted my computer knowing Windows would automatically fetch and re-install the device driver. As expected, windows did re-install the driver, but the dongle issue persists. I have owned this keyboard for about a year now and have never run into any issues using it on multiple computer systems. I paid $100.00USD for this keyboard on amazon brand new and there is no sense in having a wired up wireless keyboard. It is entirely redundant. Below I have attached a picture of a Screenshot of my iCUE software showing how the dongle cannot be recognized or is dead entirely. This has me baffled and I have reached out VIA the Support System. --- I have also responded to a previous thread in which the original poster and others are having the same issue I am facing. The thread however was at least a year old. So I am posting my own thread in hopes of receiving a faster response. Link to my reply in the other thread is here.
  2. I contacted the support a week ago after my nexus stopped working correctly after a day and a half. Ticket number 2004454089 incase an employee reads this. The issue is it keeps pressing on one section of the screen, i have tried cleaning the screen, updating software etc and i don't know what else to try. It also gets stuck when swiping between screens sometimes or won't pick up me swiping at all. Does anyone have any suggestions or had this issue before? Help would be much appreciated.
  3. Has anyone had any luck with the MM700? I just bought one, and the only time the lights work on it is when my 2018 MBP is not logged in or in sleep mode. iCue recognizes and sees it connected, but it won't light up at all while actively using the laptop. The passthrough seems to be working fine on it, and all of my other Corsair devices work fine...when iCue isn't crashing and needing to be force quit, which seems a lot more frequent as of late.
  4. Hello, I have been using the H150i RGB PRO XT cooler for a few months. Last week I took the pump off to replace the thermal paste, when I put it back I broke one of the standoffs because I tightened it too much. There was no problem so far because it was my own fault. But when I wanted to buy a new standoff, I couldn't find it anywhere. It doesn't exist anywhere else in the world. I live in Turkey, so I first asked where I bought the cooler, and when I learned that they didn't sell the product, I called Corsair Turkey distributor, but they said they didn't sell it either. I sent an e-mail to Corsair global support and they did not respond to my e-mail for a week. I haven't been able to use my computer for 15 days and the only reason is that I can't find a $5-10 screw by Corsair anywhere. Even on their site it seems out of stock. Now my patience has run out and I will write here every day that I am not returned. Even now it's been about 15 days and still no standoffs. I would like to thank Corsair for this beautiful experience. The standoff I'm looking for is the one for the LGA1200. There are similar ones on Ebay and Amazon, but the dimensions they specify do not match the item I have. Please do not suggest non-original parts, as millimetric differences will cause contact problems with the processor. I bought a 115x type standoff and returned it.
  5. Hi! Yes, I know there's a hundred threads already but I've tried every available fix. The left ear cup is buzzing like mad, and the headset has white noise coming out left, right, and center. I've tried... Reinstalling firmware Disabling sidetone Using different USB (both front and back/directly on motherboard) Mic connected/not connected Reinstalling audio drivers in windows Manually re-pairing with dongle Reinstalling iCue What can I do, guys? This is driving me insane. I like the sound of the headset (don't need the mic), but I'll be returning it in a heartbeat if I can't get this to stop. It's 2 hours old, for crying out loud.
  6. Recently, my h100i which I have been using for just about a month now has been randomly disconnecting and reconnecting causing the leds to flash and causes my keyboard to spam a key every so often. I have tried to set the fan control for the aio to voltage and set it to 100% and that has not worked. Any suggestions are welcome.
  7. I've only had the H100i RGB Platinum SE for about a year now and when I select static white the leds give off a yellowish color. I'm not sure if this is a common issue or not...
  8. I have the virtuosos Se. The fact that the mic is green when on an red when muted bothered me since I am color blind and can't really tell the difference between them. Turns out there is no way to change the color of the mic even though when booting up it changes many colors, which means the led is capable of color changing. I bit the bullet there. I also have a corsair keyboard so I have different profiles for different lighting effects. The problem arouse when ever I changed profiles to have a different lighting effect for my keyboard. The headset started to say mic feedback on and off, which never happened under my other profile. I mess around in settings and find out there isn't anything I can do about that except to turn off voice prompts. I bite the bullet there. Now however my mic has no color for on and red for off. This was only for 1 profile for a bit, but now its for all of them. Is there any fix to any of these things???? I will stick to green and red if need be, but I want to see that my mic is actually on. Edit:Still lost on how to disable mic feedback off/on, this is profile specific even though I made that profile before having the headset and didn't change any headset settings. So I have figured out how to solve this so I will take this time to rant about how bad corsair software is. Whenever I saw that the email verification for this website was case sensitive, that should have told me all I need to know, emails are not case sensitive there for any coder worth their salt would not make the verification case sensitive. The lack of options for something that genially makes me struggle every time I use the product makes it clear that they do not care about customers. Color blindness isn't even that uncommon. It affects 1 in 12 men, and Red green color blindness is the most common. That's a significant portion of their customers that they just disregard. I say this because it would not be that difficult to add the option to customize the color of the mic. I know for a fact that color can change to multiple other colors to. It flows from blue to purple on boot up and has red a green, it is clearly a LED capable off at least 0 -255 RGB. This would make it capable of making hundreds of thousands of colors. Plus they already have the software to change the color so they just make a UI to access it, It could probably be done in a day by 2-3 people on the safe side, 1 guy 1 day is still generous. This website also looks like its straight from 2006. Thinking about that makes me think they treat my data they same, So I googled corsair data breach and turns out they have the same mentality when it comes to cyber security. Scuf gaming (owned by Corsair) was hacked a little less than a year ago. I would not be surprised if their passwords were still admin, or what ever default values it has. This realization really makes me never want to buy corsair anything again. I value keeping my data secure but its quite clear corsair does not care. If this is the mask they put on, I don't even want to imagine how bad the internal software is. This website is so UN-intuitive that I actually couldn't find this post, I had to go back to the forum and find it from the wild, instead of from my profile as ANY OTHER WEBSITE WOULD HAVE. The customer support is also just as bad, I send in a request about the mic color changing and never heard anything about. If anyone read this far, this has been an adventure of me releasing steam and realizing that is in my best interest to never buy anything corsair again. I'd be much happier spending twice as much on the same exact product just so I don't have to deal with how bad the software is and worrying about my data security. I hopefully will never buy another corsair product. I doubt this will change anyone's mine, let alone the corporation. Buyers be ware.
  9. Greetings, I called into support because some of the lights on my Strafe RGB MK.2 were not showing the correct colors, but the keyboard was working otherwise. I tried holding esc and plugging it in a few times before reaching out but that seemed to do nothing - I did not see the keyboard flash as per the instructions nor did the colors change. Support provided me with firmware that I used to do a hard reset per their instruction. After replacing the firmware with the file from support, my keyboard no longer works at all. I can get to the CRP_DISABLED drive and the USB pass-through works, but nothing else. I replied to support via email but have not heard back in days. How long is the typical support response? If I don't hear from them soon I will try calling again but I don't want to start another ticket, per the support site instruction. Is there any way for me to recover the previous firmware or at least get the Strafe into a usable condition? Thanks. Edit: Called support. Apparently they sent me the wrong firmware. Once I got the correct file for my keyboard, it returned to its previous state. The lights still aren't working correctly but at least I can use it as before I changed out the firmware.
  10. Hey guys, Does any one of you have a firmware file for the Scimitar RGB Pro ELITE mouse? I tried to update it and it failed and everything turned off an its not working. It shows up in my computer as "CRP DISABLD". Already tried the soft reset (left + right click then plug) but it doesnt work. I already opened a ticket but it's going to take forever for them to reply ... If anyonefrom Corsair sees this, could you please help me out? Here's my ticket number 2003839517 Thanks!
  11. Today i was creating a new profile for my Scimitar Pro RGB, and a new update for iCUE popped up, i downloaded it and installed it, it asked me to restart my pc, so i did. After the restart apps like discord, microsoft teams were not able to launch, and iCUE deleted itself. I could not uninstall or install any of those programs, so i used Revo uninstaller. Installing still didnt work. I got the iCUE installer to work but it stops at 65% when launching services and actually tells me it isnt able to launch Corsair Services. I looked for a solution in these forums for a solid 4 hours now and i tried everything, i tried deleting register keys, i tried deleting files from appdata, both local and roaming, i tried running the setup program via administrator cmd, i tried restoring administrator powers. Nothing works and i'm getting frustrated. Thanks in advance.
  12. Auf Grund des schlechten Supports möchte ich gerne hier mein vorliegendes Problem kund tun. Seit Mitte August bin ich mehr oder weniger glücklicher Besitzer der oben stehenden Maus, die anfängliche Begeisterung und Zufriedenheit hielt sich auch bis Dezember, wenn die Maus funktioniert, funktioniert Sie sehr gut. Aber hier sind wir auch schon am Knackpunkt: WENN sie funktioniert... Ich bin Besitzer einem so gut wie kompletten Corsair Setup, angefangen mit einem Corsair Crystal 680x, über den Dominator RGB Ram, dem RM850 Netzteil, der Corsair AIO Wasserkühlung, bis hin zur oben stehenden Maus und einer K95 Tastatur. Ich bin mit sämtlichen Komponenten auch super zufrieden, nur halt mit der Maus nicht... 'Es fing damit an, dass Sie ständig Aussetzer bekommen hat, sprich auf ein mal hat sie keine Eingaben mehr angenommen, wenn man sie dann kurz auf den Tisch geklopft hat ging es wieder... Klang für mich erstmal nach Wackelkontakt also habe ich den Support kontaktiert, nach dem er dann eine Woche später geantwortet hat fing das hin und her an, was ja auch okay ist, aber defintiv nicht okay ist, dass sich dies über einen Monat hingezogen hat und mittlerweile immer mehr an der Maus ausfällt und keine Lösung mit dem Support in Sicht ist! Nach dem ich mein Problem geschildert habe, kamen Lösungsvorschläge via Software, obwohl es sich hier für mich ganz offensichtlich um ein Hardwaredefekt handelt... Dazu hinzu kam dann parallel, dass der Akku tierisch heiß wurde beim Laden über das Induktionsladen und ich die Maus während dem Laden übers Kabel nicht verwenden konnte, weil sie schlichtweg einfach nicht mehr funktioniert hat. Dazu hinzu kam nun gestern, dass das Mausrad im Minutentakt aussetzt und schlichtweg auch nicht mehr richtig funktioniert. Also bleibt mir nun nur noch abschließend zu sagen: Leute Finger weg von der Maus! Bei einer so teuren Maus kann man vom Support erwarten, dass bei offensichtlich technischem Defekt zeitnah eine Lösung in Form von Rückgabe oder Ersatz gefunden wird und man nicht Tage lang auf eine nicht zufrieden stellende Antwort warten muss. Hoffentlich liest jemand der mir weiterhelfen kann diesen Beitrag und sorgt für Abhilfe, auf meine letzten Bitten um Ersatz oder Rückgabe wurde ja leider nicht eingegangen von dem Support. Obwohl ich noch im Garantiezeitraum bin.
  13. I just recently updated iCUE to the latest version and I have been having an issue with my headset ever since. I use my headset in the wireless mode. I left my headset to charge through the power outlet in the wall overnight. When I turned on the headset the next morning I had no issues, about 15 min later it gave me the notification that the battery was low, at the time I thought I may have just not charged it correctly. Another 15 min went by and the battery was now at critical level, but I didn't plug it in to charge and it lasted as long as if it was fully charged. So I'm thinking iCUE is not displaying the correct charge level. I was wondering if anyone has had similar issues and has found a fix.
  14. There were problems with my old k70 so I have to send it back after I have received my replacement board. But the replacement board was pretty much unusable there is a very noticeable high pitch metallic resonance ping whenever I press a key, I also have a misophonia disorder which probably doesn't help. I have received the new replacement board on the 17th so I must send the old faulty one back by the 27th. Can I extend that time until a solution can be found? Since I rather use the old broken one than this new one with the ping noise. I have contacted corsair support about a week ago but still no response, I bet they are just trying to wait out the 10 days and make me pay for the replacement keyboard. Anyone else had to deal with this before, what can I do here. Here is a clip of the new keyboard with the ping noise [ame] [/ame]
  15. Hi all. Posted this on the Reddit sub, but since no reaction there... giving it a go here. I have issues with my Virtuoso RGB in combination with iCue. At some point the equalizer stopped working. 7.1 as well actually, but I don't use that, so that's less of an issue, to me at least. I have read countless posts of people having the same issue, ranging all the way back to the Void Pro, so I am fairly sure this is not a headset issue. It's iCue. I have found ONE way to solve it (see below), but after reboot/disconnecting the headset (wireless connection, switch off to USB mode to put it away for the night), the problem is back. iCue version 3.31.81, headset fw 0.17.149, dongle fw 0.16.80, all the latest versions. Solutions I had tried: Reinstalling iCue after uninstalling with Revoinstaller, incl removing all the profiles and settings (I had a LOT of lighting profiles...), and reinstalling iCue: did nothing. Regular uninstall (not with Revo) obviously I tried before that, to no avail as well. I've tried all different things I found online, nothing. The solution I applied that finally fixed it: disconnect device, remove device from device manager (both mic and headphones), do not reboot, then reconnect, then reinstall iCue, it reinstalls the drivers and lo and behold, the eq works again! I was SO happy, I spent HOURS finding the solution. ... then I turned off my pc and headset after a night of gaming and rebooted today. Aaaaaaand it's back. Pretty pissed off at this point, but even more disappointed. The big problem I have with all this: Everything worked fine before I updated iCue to the latest version... I could roll back, but principally... why should I? This should work. Any support is welcome, both from users who have shared my woes, but definitely also from the Corsair mods/employees that lurk this sub. This is a VERY weird issue, and I'm willing to collaborate on it with you by sending some logs or whatever, but I'm more hoping that I just missed one magical solution that actually solves it. Permanently.
  16. Hi All, I've had my Nexus a few days now and it worked fine for the first 2/3 days. I managed to set up some custom screens, and the screens displayed correctly. Until today... So here is the issue and the few things I've noticed. 1. When I boot my PC the Nexus turns on and I can see the animated "screensaver with the white Corsair logo" 2. When I log in and the iCUE services start the "screensaver" animated display pauses (don't get the particle and colour changes anymore, like it did before log on) 3. In the iCUE software, the Nexus is detected in the softwre however all my screens (my personal ones and the buildin ones) are missing. 4. The Nexus can be seen in the device list from the home screen in iCUE, but when i click to another device (or on the Nexus itself) it disappears from the top bar. 5. I also cannot interact with any settings on the Nexus config screen. IE: The plus button does not respond so I can't add new screens. 6. Restarting the PC or even the service in the iCUE software has no effect. 7. All my other Corsair devices (of which I have many) all show up correctly and work as expected. 8. The only way to get it to work correctly is to reinstall the iCUE software. However after 1 reboot, it goes back to not displaying the screens anymore. 9. I am running the latest version of both firmware (2.2.5) and iCUE (3.31.81) as of posting this thread. 10. The Nexus is plugged into my K70 MK.2 LP keyboard. Have any Nexus owners seen this before? Is it happening to anyone else? At this stage I don't think the hardare is faulty but rather that the iCUE software is having a moment. It possible that a software update may resolve the issues but just wanted to see if I'm alone with regards to this issue. I have attached some screenshots to show the issue. Any feedback would be greatly appreciated! Thanks guys! :D:
  17. Hi everyone, I've been having a little problem this weekend when I went up with friends to play on lan. It would seem I have some temperature issue and I am wondering about the whole H60 System. This computer is a computer I've bought from the company I worked for when they switched their fleet, so I don't think I could have any warranty of sort on parts really, which is why I have some issue finding support right now. I've been reading on and off on H60 right now, and I understand how hard it will be to try and find the culprit, but let me start with this picture, this one is worrysome to me but could make sense to you. https://i.imgur.com/b1ndnN7.jpg The most left tube is getting hot, the other one is literally room temperature. If I dare to touch the actual H60 module I dont seem to feel any vibration at all. Here's a rundown of temperatures at idle : https://i.imgur.com/xuSU2ka.png If I open a game my "Package" temp and cores go up from 85 to 100 in matters of seconds as the game splash screen loads up. But my idle right now seems to be around 65° to 75°. I've seen some post where they were suggested they should be seeing the pump activity through monitor softwares but I can't seem to find what or where should that be ? Thanks for any ideas / input you could share with me.
  18. Hey, I have got a notification about the update for my H100i Cooler. I went to do it BUT the update is stuck on updating... and the Cooler color changed to red. I`ve tried those this: 1. Restarting the PC. 2. Removing iCue Reinstalling. every time I tried to update it, the same thing happened. It makes my PC lag a lot! The RGB is not phasing smoothly too. (and yes the lags weren't before the update) I`ve checked CPU and RAM usage and they seem to be fine (CPU: 10% Ram: 4~5GB) I have the PC for 6 months only. Thanks in Advance!
  19. Ich hab vor 20 Tagen ein Support Ticket erstellt und immer noch keine Rückmeldung bekommen. Wegen Corona kann ich ja noch eine Verzögerung verstehen aber das ist zu viel. Ticket Nummer: 2001268415
  20. I have 3 displays. The only monitor that video lighting seems to work on is monitor 2. The software does nothing for Display 1 or 3. Did I miss something? On a side note, don't bother buying the LS100 if you have a curved monitor. You'll end up having to use tape to get it to stick on. Update: I can get monitors 1 and 2. My main happens to be monitor 3, which will not work with the video lighting. Monitors 1 and 2 are 1920x1080, Monitor 3 is 3440x1440. That might help a little more Update 2. 100% sure the resolution is the issue. If I set my main monitor to 1920x1080, video lighting will work. When I go to 3440 x 1440, it turns off. So now I guess I wait for an update.
  21. Ticket - 2001275085 I created a support ticket on June 23 for my faulty psu. It’s been 8 days so far and was wondering when I can expect this ticket to be reviewed
  22. I submitted a ticked 15 days ago to use my warranty on my k70. It took a 11 days just to get some generic response of how to fix my issue. I responded to the ticket 4 days ago and still haven't received a response. This is unimaginable, how is someone assigned to my ticket yet takes a week+ to respond. I can't ever imagine myself buying a corsair product again. I feel like I've just been left in the dust.
  23. I bought the headset about 2 months ago and it worked fine at first. Then I went a little while without using it, did some major upgrades to my PC (changed the motherboard to be exact), and the next time I tried to use the headset, the mic worked fine, but it wouldn't output any audio, whether it be discord or a youtube video. Audio and mic work fine through the USB and 3.5 jack connections, it's only the wireless that has no audio. When I go to sound settings and try to manually set audio to output to the headset it just keeps playing out of my tv speakers but at a noticeably lower volume. When I try to use the sound settings troubleshoot, it just tells me to turn off sound enhancements, which does nothing. I've also tried reinstalling the headset drivers and icue software to no avail. everything is updated to it's latest drivers. Also, the USB dongle keeps blinking red, if that means anything. Does anyone know what else I can try?
  24. Guten Abend Leute, habe am 15.05.20 ein Ticket aufgemacht wegen eines defekten LL 120 RGB Lüfter. #2001193465 Aufgrund der Corona Krise ist der deutsche Support, wie ich das verstanden habe, momentan inaktiv jedoch sollte das angeblich an andere Zentren weitergeleitet werden. Meine Anfrage habe ich natürlich auf English gestellt, gut mein Englisch ist nicht perfekt, aber auch nicht so schlecht das man mir nicht antworten kann;): Bisher habe ich bezüglich meiner Anfrage keine Rückmeldung bekommen. Dauert es immer so lange oder ist das der aktuellen Lage geschuldet ? Ich hoffe jemand kann mir weiterhelfen. Wünsche allen eine schöne Woche und bleibt gesund.
  25. So, I built this new PC a couple of months ago and I was trying to trace an intermittent crash that was getting more and more common as time went on. It started off as maybe once a week, and by last week I had a day where it was about every 10 minutes. I've finally managed to trace it to the iCUE software. I can force it to happen way more often by having iCUE open to monitor my hardware and not just down in the system tray... which is rather inconvenient since that means I can't monitor my temps etc. Specifically, I think its the CorsairServices in task manager, but it tends to crash and close iCUE in the process. First my PC gets sluggish, then discord will turn into a black window, then if Im not fast enough to get task manager open and close CorsairServices my entire PC will freeze and eventually all three monitors will go black. In the past I would just have to force reboot my PC because it wouldn't recover, but I have now discovered that having removed some LED backlights that I was just powering in the back of my PC (they weren't talking to anything and as far as I could tell my PC didnt even recognise them as a device) sometimes it now manages to recover from the crash and close iCUE down. Some intense googling and I can see there are people that have had this black screen crash since 2017. I haven't found any solutions anywhere other than "stop using iCUE and find alternative RGB and monitoring software". Almost everything that is RGB and that I want to monitor is Corsair. I would REALLY like to therefore use Corsair's software. Are there any fixes for this? Are there any fixes in the work for this? Can any of the staff actually advise if anything is being done or is it just still conveniently being ignored because the devs think its too niche and not widespread enough to address?
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