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Nexus profiles disable


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*I apologize if this has already either been addressed or posted, I looked through the forums but did not find this exact issue described so perhaps I am just blind or maybe my issue is an isolated situation.

 

**I will also note ICUE & Nexus software are up to date

 

The issue I'm encountering is specifically with the Corsair Nexus profiles after my computer is locked (such as using Windows key+L) or when waking up from sleep mode. Everything in ICUE establishes itself just fine (such as the RGB lighting on fans, motherboard, mouse, keyboard). Profiles setup for games change on everything but the Nexus screen itself acts like the profiles that were setup for it, don't exist at all. For example, I've setup 1 specific Nexus profile that is only enabled with a given .exe (and disabled while operating the computer regularly or when using another program).

 

Opening Nexus within ICUE, I can see the profiles are there. After launching a game I can see Nexus switch to the profile it is supposed to, but the Nexus screen displays a black screen (while the program is open) instead of the screen it is setup to display. Looking at ICUE, again it switches to the profile, but the profile itself is toggled off (such as it should be while in the default profile).

 

The first time it occurred I thought it just needed to refresh the profiles, so I manually swapped from the game profile to the system default in ICUE, and then back again but that did nothing (meanwhile all of the ICUE RGB lighting profiles are swapping just fine across the board). Even while swapping the profiles manually, the Nexus screen itself will go to the default profile just fine, but will not swap to any profile screen setup for specific program.

 

Then I thought I just needed to toggle the profile back on, as previously I had said that although the Nexus is switching to the right profile, it just remains toggled off. So I toggled it back on. Now this does fix the screen (as expected). However this is not actually toggling on the setting for this profile, it's doing it for the default.

 

 

 

From what I can gather: Any edits made to the ICUE Nexus profiles after waking the computer from Sleep or Lock, are only made to the default profile. So it isn't just an issue with the Nexus screen after waking or sleep, I cannot edit any profiles but the default unless I do the following...

 

I did find a resolution by closing the ICUE software, and restarting it. Everything with the Nexus works perfectly again after doing so. I'd just like it to function after waking/unlocking without having to do that. It's a mild inconvenience to me, otherwise the Nexus is a beautiful addition to my setup and very happy I got it! I hope I've described my issue thoroughly enough to be duplicated with ease.

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  • 2 weeks later...
  • Corsair Employees

Hi EtherD,

 

I believe this could be an issue with the iCUE interaction with your Nexus. Let's try a full clean reinstall of iCUE to potentially address this -- please note, this includes steps that most users would not attempt with the average uninstall.

 

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

 

If this does not help at all, please open up a ticket with our support team for further assistance.

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