SPooF88 Posted February 19, 2016 Share Posted February 19, 2016 Hi guys , I had the pleasure to aquire a CORSAIR K95 RGB , but I have this problem, I didnt actually knew that I had to plug in first the "keyboard" port (can't even remember which I had first plugged in or that I needed only 1 installed in the USB port) , and now after 3 days of using the keyboard finally decide to download the software and try to tune up the keyboard , so after download and setup I tried tuning up my keyboard but it say " No device detected. Please connect a device. " ; The PROFILES tab is grayed out, aswell as the DEVICE one under SETTINGS tab. I Un-Installed the CUE , removed the keyboard , plugged in the KEYBOARD port only and installed the CUE , several times , switching between USB ports aswell same problem Thanks and waiting for some answers Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 19, 2016 Corsair Employee Share Posted February 19, 2016 Are you using usb 2.0 or 3.0 and are you plugging in both or just one? Link to comment Share on other sites More sharing options...
SPooF88 Posted February 19, 2016 Author Share Posted February 19, 2016 Now its plugged in the usb 3.0 and just the thread with the keyboard design on it Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 19, 2016 Corsair Employee Share Posted February 19, 2016 Now its plugged in the usb 3.0 and just the thread with the keyboard design on it Under your device and printer section on windows, do you see the keyboard there? Try switching to different usb ports to see if that changes anything. If you have another system to test it on, that would help as well. Just to confirm, the keyboard itself works just fine, but the software will not detect it? Link to comment Share on other sites More sharing options...
SPooF88 Posted February 19, 2016 Author Share Posted February 19, 2016 Already tried the 2, 3.0 ports , and it didnt work this is what says in the device and printers http://imgur.com/WS4IJeM Link to comment Share on other sites More sharing options...
SPooF88 Posted February 20, 2016 Author Share Posted February 20, 2016 un-installed again the CUE , disconnected the keyboard , started win 7 , plugged into 2 usb ports 2.0 (first the one with the arrows) installed CUE , but still won't recognise the device in the CUE after side note : before i did all of this, it was plugged in the usb 3.0 but couldn't charge my phone using the usb from the keyboard after this , it started charging Link to comment Share on other sites More sharing options...
Inheritance Posted February 20, 2016 Share Posted February 20, 2016 try changing the polling rate with the switch in the back. Link to comment Share on other sites More sharing options...
SPooF88 Posted February 21, 2016 Author Share Posted February 21, 2016 tried it, switch it 1-4 , its still the same Link to comment Share on other sites More sharing options...
Toasted Posted February 22, 2016 Share Posted February 22, 2016 Windows sees the keyobard as "CORSAIR K95W GAMING KEYBOARD". Not exactly sure but it should be detected as a CORSAIR K95 RGB GAMING KEYBOARD. When you turn on the computer, what colours are the keys? Are the WASD/Arrow Keys and G-KEYS white while the rest of the keyboard is red? Or is the whole keyboard lit white? Can you type what the PN of the keyboard is? This is under the keyboard on the sticker. Link to comment Share on other sites More sharing options...
terabyte Posted February 22, 2016 Share Posted February 22, 2016 What is the product code/SKU of the keyboard? You should be able to find it on the box. You might have received the wrong keyboard because of a mistake. My keyboard gets indeed detected as "Corsair K70 RGB Gaming Keyboard" in the devices list. Link to comment Share on other sites More sharing options...
SPooF88 Posted February 22, 2016 Author Share Posted February 22, 2016 the colors of the keyboard when windows is starting are white, the P/N of the keyboard is : CH-900020-EU I might be dumb ,and didn't read that it isnt RGB , and after installing the NON-RGB software it recognized it .... GG me , GG me Thanks for the replies guys Link to comment Share on other sites More sharing options...
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