Hiking_Buddy Posted March 5, 2023 Share Posted March 5, 2023 My iCue crashes constantly and has been for almost 10 months already when I got this stuff. I have a 2 port Lighting node with 9 of the triangles installed and 4 light strips. I have another 6 port Lighting node with 6 RGB fans plugged into that. I have an H100 Elite LCD. All 3 are plugged into their own USB headers, however they might all be using the same SATA daisy chain. I will try giving each of them their own dedicated SATA power cable first. I do have my mouse and keyboard which are also Corsair, and a DAC plugged beside each other into a set of USB ports. I don't know if any of these USB headers/ports are conflicting with each other. I will report back in a few days after trying these suggestions. Link to comment Share on other sites More sharing options...
Hiking_Buddy Posted March 6, 2023 Share Posted March 6, 2023 Freevision may have found the fix, at least for some people. It's been almost 24 hours now, and not 1 crash for me. iCue was crashing 1-2 times hourly previously and putting everything into hardware mode. If it's not the fix, it's at least incredibly better than it was. I had 1 laptop hard drive, a 2 port lighting node and 6 port lighting node with all channels filled, and triangle accent LEDs plugged into the same 4 plug SATA cable. I am using an RM850x power supply, so there is enough power, however I guess that is too much for one cable. They all now have their own dedicated SATA power cable. I am going to try plugging 2 things into one cable over the next few days and see if it still works, because that is a lot of cable. If this is the actual fix, I can't believe Corsair couldn't figure this out and post something here. All of the instructions say to plug into any available SATA connection; there is no mention of power requirements. 1 Link to comment Share on other sites More sharing options...
Seminole81 Posted March 10, 2023 Share Posted March 10, 2023 On 2/20/2023 at 11:27 AM, Coopznz said: Holding my breath but I might have fixed it!!!!! Corsair supply a USB link cable for joining two controllers together, split this and go into separate USB plugs on your mother board, if it fails again I will report back sorry, which link cable have you used? I tried using a Corsair internal USB hub, no luck. Link to comment Share on other sites More sharing options...
Hiking_Buddy Posted March 12, 2023 Share Posted March 12, 2023 It's been almost 1 week since I switched my cables. I have 2 things plugged into 2 different SATA power cables now, instead of 4 on 1 cable. iCue crashes 1-2 times per day now, instead of 2-3 times hourly. It did the same thing whether I had 2 or 1 thing plugged into each cable. I use my computer basically all day. So there is still some issue, but the power was definitely the biggest problem. Link to comment Share on other sites More sharing options...
Marked One Posted March 19, 2023 Share Posted March 19, 2023 This is an ICUE install and system problem ,corsair link used to install in to universal serial bus controllers and all was fine , ICUE installs in to Human Interface Devices as an Virtual Device if anyone remembers virtual drives and their disconnecting issues you will see this is why it has connection issues the same way ,Please Corsair go back to Link software for Elite Capellix Pro coolers 1 Link to comment Share on other sites More sharing options...
Sam_23 Posted March 20, 2023 Share Posted March 20, 2023 I have fixed my problem by trying connecting USB devices one by one. here Link to comment Share on other sites More sharing options...
memikosakura Posted March 24, 2023 Share Posted March 24, 2023 It started happening when I switched out MB. None of the above steps worked for me. CPU: AMD Ryzen 9 5900x 12-core RAM: Corsair Vengeance RGB Pro SL 64GB Motherboard: Gigabyte B550 Vision D-P Bios Version: F14 GPU: Evga GeForce RTX 3080TI Cooler: Corsair iCUE H150i Elite Capellix PSU: Corsair RM1000 OS: Windows 11 Home x64 Link to comment Share on other sites More sharing options...
saywhut Posted April 4, 2023 Share Posted April 4, 2023 AMD Ryzen 9 7950X | ASUS ROG CROSSHAIR X670E HERO Getting the issue described in this thread so seems not only affecting AM4 platforms but AM5 as well. I made a thread about the details here: Sad to say but highly disappointed as a first time Corsair user. 1 Link to comment Share on other sites More sharing options...
Skull73 Posted April 6, 2023 Share Posted April 6, 2023 To solve the problem, I sell all my Corsair equipment and switch to another more serious brand. 3 1 1 Link to comment Share on other sites More sharing options...
Seminole81 Posted April 6, 2023 Share Posted April 6, 2023 Knock on wood, seemed to have fixed mine by taking out a Bluetooth USB adapter in a case port...odd, but so far so good. Running a few weeks like that. Link to comment Share on other sites More sharing options...
saywhut Posted April 6, 2023 Share Posted April 6, 2023 Have people reported that the USB disconnecting sound goes away if you uninstall iCUE? It could be a "workaround" I guess until and if Corsair gets the fix going. Link to comment Share on other sites More sharing options...
kamyk155 Posted April 7, 2023 Share Posted April 7, 2023 All my problems with USB disconnecting are solved when I uninstalled this ICUE CRAP !!!!!!!!! X670e here............corsair is a bad company and I never saw here on the forum THEIR ANSWER. Only people problems and other people try to help eachother. Corsair service and help is a joke. Guys - look at the forum - there are many similar problems but ZERO answer from corsair. 1 Link to comment Share on other sites More sharing options...
EeeTee Posted April 10, 2023 Share Posted April 10, 2023 @Corsair Nick @Corsair Notepad It's pretty disappointing seeing that you are responding to other threads and blatantly ignoring this one. When can we expect your team to actually deliver what we paid for? Or, if that is not going to happen, face up to your sins and admit that AMD builds are no longer compatible devices. Link to comment Share on other sites More sharing options...
kamyk155 Posted April 21, 2023 Share Posted April 21, 2023 iCUE v5.0.147 - after 15min all USB disconnected/reconnected - grats corsair one more time - you guys are useless. 1 Link to comment Share on other sites More sharing options...
EeeTee Posted April 22, 2023 Share Posted April 22, 2023 On 4/10/2023 at 8:48 PM, EeeTee said: @Corsair Nick @Corsair Notepad It's pretty disappointing seeing that you are responding to other threads and blatantly ignoring this one. When can we expect your team to actually deliver what we paid for? Or, if that is not going to happen, face up to your sins and admit that AMD builds are no longer compatible devices. Even more ironic that they took time to moderate and edit my previous post but still not reply. I've had better customer service from a vending machine... 2 Link to comment Share on other sites More sharing options...
wobi_GER Posted April 26, 2023 Share Posted April 26, 2023 i have the same problems! AMD X570 Corsair iCUE H170i Elite CAPELLIX XT. The problem started with connecting the LCD kit. Sometimes more and sometimes less crashes Link to comment Share on other sites More sharing options...
wobi_GER Posted May 3, 2023 Share Posted May 3, 2023 okay a factory reset on the Commander Pro had help me! Link to comment Share on other sites More sharing options...
dylanjumpman Posted May 9, 2023 Share Posted May 9, 2023 (edited) Same trouble on my setup : Asus Strix B550-E Gaming, Ryzen 5900x, Corsair Vengeance pro RGB, H150i RGB Pro XT watercooling Keyboard K100 + Dark core pro SE mouse can't no longer be recognized by Icue when I boot, I have to physically unplug them, then plug them back in to get my peripherals set up as expected. This situation has become really annoying since 5.1.11.13 verison of Icue.... Corsair did a disaster on that last update, please react ! Edited May 9, 2023 by dylanjumpman Link to comment Share on other sites More sharing options...
Historic Posted May 17, 2023 Share Posted May 17, 2023 Same problems System Asus X670E Extreme 7800X3d 4090FE Corsair stuff K100 64Gb Dominator Plat DDR5 Icue 7000X MM800 Nightsword Nexus Void headphones and that POS ST100 that crashes my system if I plug it in. This needs to be fixed Asap everytime I restart my system I need to repair Icue to get it to work. Link to comment Share on other sites More sharing options...
EeeTee Posted May 21, 2023 Share Posted May 21, 2023 On 5/18/2023 at 4:24 AM, Historic said: Same problems System Asus X670E Extreme 7800X3d 4090FE Corsair stuff K100 64Gb Dominator Plat DDR5 Icue 7000X MM800 Nightsword Nexus Void headphones and that POS ST100 that crashes my system if I plug it in. This needs to be fixed Asap everytime I restart my system I need to repair Icue to get it to work. Hate to say it but I wouldn't be holding your breath on a fix. Corsair have ghosted us on this issue and no longer replying. @Corsair Nick @Corsair Notepad , how about you do your job and prove me wrong Link to comment Share on other sites More sharing options...
Historic Posted May 25, 2023 Share Posted May 25, 2023 (edited) @EeeTee Thanks for your reply mate have fixed the problem uninstall Icue 5 gone back too 4 also now have the ST100 on a usb powered card so it cant mess with my mobo usb ports any more, Waited to make reply to make sure is fixed which it seems to be once again thanks for trying to get Corsair to pull their finger out. Edited May 25, 2023 by Historic 1 Link to comment Share on other sites More sharing options...
solalla Posted May 27, 2023 Share Posted May 27, 2023 Hi. My motehrboard asus x370 pro, commander pro and H100 I Elite. Constans usb disconnections. My solution was to disable: "usb selective suspend settings" in control panel/changed advanced power settings. At the moment, no usb disconecctions Regards Link to comment Share on other sites More sharing options...
ItsFSG Posted May 27, 2023 Share Posted May 27, 2023 ICUE just causes all sorts of problems. Uninstalling the app relieved me of all my USB related issues. Link to comment Share on other sites More sharing options...
solalla Posted May 27, 2023 Share Posted May 27, 2023 1 hour ago, ItsFSG said: ICUE simplemente causa todo tipo de problemas. Desinstalar la aplicación me liberó de todos mis problemas relacionados con USB. Is not correct. You have to disable usb selective suspend. ICUE will work ok Link to comment Share on other sites More sharing options...
Seminole81 Posted June 14, 2023 Share Posted June 14, 2023 @Winds Creation 's solution worked for me for a bit...but it's now back after all that time Link to comment Share on other sites More sharing options...
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