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Void Pro Wireless sound is bad


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I have 2 USB 2.0 slots at the top of my case, and normally i have the USB dongle plugged in the first USB slot. But now, when i turn on my headset, it connects but theres no speach note from iCue that the headset is on and i cant hear anything. When i plug the dongle into the second USB slot, iCue gives me the speach note but the sound is pretty bad (blunted). I restarted my PC multiple times and updated the driver, but nothing helps. Does someone knows how to fix that?

(And sorry for my bad englisch btw, im from germany)

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