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I have had awful issues with this headset since I bought it and now I don't know what to do

Context: Was playing on my PC when all my sound vanished, despite my input and output recognizing the headset and my audio being way up on everything, nothing works. iCUE constantly now marks it as unavailable, pairing doesn't work and takes hours for it to just stop. The dongle / usb constantly flashes red and then goes off after a while, then on the off chance it goes white the sound is still broken and isn't "focused" if that makes sense, the sound is there, but shooting guns ingame will make my eardrums burst. I have done literally anything in the books, repairing software, restarts, reinstall, recharging, pairing, etc. I have done everything I possibly could have and nothing has worked and I've received no help from Corsair about this issue. I have done everything. At this point I have no idea what to do. Any and all help is appreciated. 



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  • 3 weeks later...

I have the same problem.  Anyone with a solution?

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  • Corsair Employees

Looks like the Firmware for your headset might have been updated, but the dongle is not on the correct version.  You'll need to reach out to support and request a manual firmware update.  The support team can provide you with the correct files and instructions for your specific model.


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