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Dark Core RGB Bluetooth pairing not working.


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Trying to pair the mouse with a laptop without CUE installed. Doing following steps:

1. Turn off the mouse.

2. Set wireless mode switch to Bluetooth mode.

3. Hold top button aka Profile switch.

4. Turn the power switch on.

 

Nothing happens then. I expect the 3 small LEDs to flash blue, but they don't, no matter how long I hold the Profile switch button. Actually none of LEDs are working. The mouse just seems to be dead unless I switch it back to 2.4GHz mode.

Mouse is brand new, just updated firmware to v3.19 (not sure about minor version, can't check atm. Was 3.08 and went to 3.1X after).

2.4 GHz and USB work properly.

Is it a defect or something?

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  • 1 year later...

I know this is old, but I just had the problem. Your step 3 should be:

 

3. Hold top profile button AND side thumb profile button in.

 

This made my bluetooth discoverable with no iCue.

 

Hopefully this helps anybody else.

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  • 11 months later...
  • 2 months later...
I just bought the Dark Core RGB Pro mouse, nothing works when it is not wired, dongle doesn't work, bluetooth not picked up unless it is wired via the usb cable. As soon as I unplug it, it disappears from the bluetooth discovered devices list, resetting does nothing
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  • 1 year later...
On 3/2/2020 at 1:42 PM, thedarcy said:

I know this is old, but I just had the problem. Your step 3 should be:

 

3. Hold top profile button AND side thumb profile button in.

 

This made my bluetooth discoverable with no iCue.

 

Hopefully this helps anybody else.

Thanks a lot, this worked!

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