Numair Khan Posted February 6, 2019 Share Posted February 6, 2019 My Corsair H100i Pro is not being detected in iCUE, I have installed the micro USB header to both USB headers on my Commander Pro and still no detection from iCUE. I even tried to connect the USB 2.0 to the spare connection on my motherboard and still no detection from iCUE. Is my cable faulty or do I need to replace the entire AIO? My device manager is detecting an unknown USB Drive as connected, is this the cooler? Link to comment Share on other sites More sharing options...
DevBiker Posted February 7, 2019 Share Posted February 7, 2019 The unknown device could be the H100i Pro. You can install the drivers manually from the iCUE installation folder (under drivers). You can test with another cable as well - it's standard Micro USB so you can use a standard cable and route to rear IO panel. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Jam Posted February 7, 2019 Corsair Employee Share Posted February 7, 2019 The unknown device could be the H100i Pro. You can install the drivers manually from the iCUE installation folder (under drivers). You can test with another cable as well - it's standard Micro USB so you can use a standard cable and route to rear IO panel. As DevBiker mention, I would route it to the rear IO and see if it detects it. If it detects it, you could run a repair on the software. Just run iCue's installer package and you'll have an option to repair the installation. Link to comment Share on other sites More sharing options...
Numair Khan Posted February 9, 2019 Author Share Posted February 9, 2019 I ended up disconnecting the USB cable from the cooler and replugging it. This seemed to fix the problem and my cooler is now synced with the rest of my PC. Thanks! Link to comment Share on other sites More sharing options...
north27 Posted August 25, 2020 Share Posted August 25, 2020 If it happens again go to https://www.corsair.com/us/en/downloads redownload the software then use the repair function after launching installer. Link to comment Share on other sites More sharing options...
TenaciousB Posted September 3, 2020 Share Posted September 3, 2020 I had the same thing happen w/ my h80i. it somehow became an unknown device in device manager. had to manually update the driver from the corsair\drivers folder. once updated, icue had listed it again. Link to comment Share on other sites More sharing options...
wjb3 Posted September 15, 2020 Share Posted September 15, 2020 Posting here instead of starting a new thread. Same problem as noted H100i not detected. Unlike the others, I do not have any unknown devices. I tried re-seating the USB cable to no avail. It does change from green to rainbow as windows starts, so I think the software is working. It would be nice to be able to control though. Between this and the ASROCK A-Tuning software, fan management is a joke. More details.... - IT WAS WORKING!!!! - its a brand new build - ASROCK X570 Creator with AMD RYZEN 7 3800X processor and Windows 10 - IT WAS WORKING!!!!! - In light of advice I've read about a driver conflict I've completely reinstalled Windows 10 and have not installed anything but Windows updates. Link to comment Share on other sites More sharing options...
Dakneey Posted September 15, 2020 Share Posted September 15, 2020 @wjb3 IF you manage to find a fix let me know. I've recently installed a h100i platinum cooler and 3 days later it still won't be recognised by the iCue software, I've tried everything I can possibly think of and I've come to a dead end. Link to comment Share on other sites More sharing options...
wjb3 Posted September 16, 2020 Share Posted September 16, 2020 @wjb3 IF you manage to find a fix let me know. I've recently installed a h100i platinum cooler and 3 days later it still won't be recognised by the iCue software, I've tried everything I can possibly think of and I've come to a dead end. I feel ya brother...its' frustrating because it was working....you do the same! Link to comment Share on other sites More sharing options...
ctechs Posted September 16, 2020 Share Posted September 16, 2020 This started happening to me too after the latest update 3.33.246 When I boot it's fine, I can see the device and fan speeds, a minute later the colours stop changing and I can no longer see up to date RPMs, colour in iCue is correct but not on the unit itself. If I exit iCue and start it again I no longer see the cooler, just my RAM. It was Working fine for 3-4 months... Link to comment Share on other sites More sharing options...
ctechs Posted September 17, 2020 Share Posted September 17, 2020 After uninstalling that version, rebooting, and installing some older one I found linked on this forum ( https://downloads.corsair.com/Files/CUE/iCUESetup_3.24.52_release.msi ) it seems to be working again. I did also delete the "Corsair Composite virtual input device" from within Device Manager before installing but could give it a go without that step see if it works. Link to comment Share on other sites More sharing options...
miraimk Posted September 17, 2020 Share Posted September 17, 2020 Hello everyone, I registered here to report the same issue with my H100i RGB Pro XT. It has become really frustrating. The RGB will only detect if I power off the system and reboot. A short time later, it's the same issue of the device not being detected all over again. A solution would be very much be appreciated. Link to comment Share on other sites More sharing options...
Vozkii Posted September 25, 2020 Share Posted September 25, 2020 Hey there, i had a very similar issue with my h100i, it didnt show up at all. If you go into device manager and find corsair USBXp, right click it and then enable device, it may be disabled as mine was. Not sure why but that was the fix i found, hope this helps Link to comment Share on other sites More sharing options...
SneaKeR2112 Posted September 26, 2020 Share Posted September 26, 2020 I've got the old version of the H80i and it doesn't come up in the iCube, Im not sure how to find the right driver for icube and how to install it. PLEASE HELP Link to comment Share on other sites More sharing options...
Resin8er Posted December 5, 2020 Share Posted December 5, 2020 So, I ordered this AIO because my previous one seemed to be faulty. I install this new cooler and to no avail it does not power on. My guess would be that the commander pro is not receiving power whatsoever, I then plugged in the fans to sys_fan on my motherboard and they began to spin, but no lights and my CPU is sitting nearly at 100 degrees Celsius. I am lost as to what my next steps should be. Link to comment Share on other sites More sharing options...
brassyeti Posted December 28, 2020 Share Posted December 28, 2020 I am having the same issue. H100i - Asus B550-f ROG Strix Used v35.52 and v36.125. Uninstalled, reinstalled, repaired both icue and corsair USBXp, used a separate USB cable plugged into the IO, no unknown devices in device manager. Link to comment Share on other sites More sharing options...
crabbyreef Posted January 13, 2021 Share Posted January 13, 2021 Was there ever a solution to this issue? I am having the exact same problem. Thanks, Mike Link to comment Share on other sites More sharing options...
woghbest Posted January 15, 2021 Share Posted January 15, 2021 The unknown device could be the H100i Pro. You can install the drivers manually from the iCUE installation folder (under drivers). You can test with another cable as well - it's standard Micro USB so you can use a standard cable and route to rear IO panel. in my case usbdeview detects h100i but icue does not detect h100i. I tried reinstall, bios flash, plug out everything and plugging it back but still not solved. Led is not working and fans run at max rpm. It happend while updating icue software... Link to comment Share on other sites More sharing options...
AgentZachXDA Posted January 17, 2021 Share Posted January 17, 2021 I'm still having the issues. Received a brand new one (RMA replacement) from OriginPC. Bought my own certified replacement cables. Nothing has circumvented the inevitable. Rerouted the USB to a rear port rather than the Node (Node now just controls my RGB strips), same problems. Root cause still seems to be a flawed firmware, as all of the issues began with the brick-esque firmware update Corsair released a few months ago. I've done the manual "update" via XMPBootloader at the behest of 'Corsair Patrick', temporarily fixed it, cooling works as expected, but the RGB might as well be non-existent. I don't believe this is a hardware issue... unless the firmware fried the hardware... That's a scary scenario for Corsair... Link to comment Share on other sites More sharing options...
kotolski Posted January 30, 2021 Share Posted January 30, 2021 Did you ever have any luck getting this fixed? I have the same issue on a new build. Link to comment Share on other sites More sharing options...
crabbyreef Posted January 30, 2021 Share Posted January 30, 2021 Did you ever have any luck getting this fixed? I have the same issue on a new build. I solved my issue by installing a powered internal USB hub, plugged into my motherboard's USB header and powered by my power supply. I then plugged my Commander Pro's USB cable into the hub. This solution was suggested to me by Corsair support as my motherboard (Asus Prime X570 Pro) has a known issue of not providing enough usb power to the H100. For my issue, it was a simple fix. Best, Mike Link to comment Share on other sites More sharing options...
kotolski Posted January 30, 2021 Share Posted January 30, 2021 I was having the same issue of Icue not seeing the cooler but fans and lights all worked. I had my pump USB plugged into a Commander Pro and then the Commander plugged into the USB on the MB. I removed the connection of the pump to the commander and went straight to USB header on MB and it worked. Maybe this can help someone with same issue. Link to comment Share on other sites More sharing options...
illutian Posted March 29, 2021 Share Posted March 29, 2021 Nice to see Corsair throwing out all of us who don't rush out to replace perfectly working Corsair products. Hydro 100i V2...no longer shows up in iCue as of their new 4.x program. So. Not only is the new software's installer a horribly UX experience (redundant is redundant). But the new version doesn't even support the older products. Oh well, v3.38.61 still picks up H100i V2. Link to comment Share on other sites More sharing options...
c-attack Posted March 29, 2021 Share Posted March 29, 2021 Hydro 100i V2...no longer shows up in iCue as of their new 4.x program. That’s because the GTX/v2 series is not supported in CUE 4 as noted in the release notes and the pinned thread below. https://forum.corsair.com/v3/showthread.php?t=205023 Link to comment Share on other sites More sharing options...
illutian Posted March 29, 2021 Share Posted March 29, 2021 That’s because the GTX/v2 series is not supported in CUE 4 as noted in the release notes and the pinned thread below. https://forum.corsair.com/v3/showthread.php?t=205023 Which is hilarious, because 4.x detects the RAM (whose LEDs can't even be controlled, even though 3.x and 4.x think they can be), and the HX850i. All Corsair, all purchased at the same time the 100i V2 was. There is zero reason to drop support for support for a unit that hasn't changed at all...adding LEDs doesn't change how the fans, pump, and sensors work. Planned obsolescence doesn't help anyone; Corps aren't people, despite what the law states. Link to comment Share on other sites More sharing options...
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