Dakneey

What drivers do I manually download buddy?

Also I don’t see it in device manager/usb deview

So I posted a thread about this problem over a month ago, and I've still found no fix to my issue. Since I purchased my h100i Plat over a month ago, it's never once been recognised by iCue. I've tried everything, updating the bios, disconnecting/reconnecting the pump lead, changing the sata cable, different usb ports (even the back ports), changing the micro usb cable, not running any monitoring programs for a few weeks, uninstalling/reinstalling iCue, download earlier versions of iCue. I've done everything I can possibly think of. If I do check hwmonitor I do see the Cpu fan so I'm assuming it's doing it's job but it's annoying not being able to manually adjust fan speeds. Any help would be greatly appreciated.

I've had the same problem since I bought mine over a month ago, I've tried literally everything and can't get it recognised by iCue:(

I don’t think there’s anything wrong with the mobo itself, it’s brand new. If anything I’d say the temps are so high because the cooler might not be operating correctly. I also knocked it down to low 70s when gaming as I undervolted the cpu from 1.35v to 1.15. The fans and the pump light up on the cooler but icue doesn’t recognize them. So I’m unsure as to whether it’s actually doing what it’s supposed to.

@wjb3 IF you manage to find a fix let me know. I've recently installed a h100i platinum cooler and 3 days later it still won't be recognised by the iCue software, I've tried everything I can possibly think of and I've come to a dead end.

I've literally just tried this 30 minutes ago, I uninstalled the latest version and downloaded the exact one you just sent me, still not picked up by iCue.

I built a brand new pc a couple days back, and I chosen the msi z390-a pro motherboard and the h100i platinum cooler to go with it. I'm certain the cooler is fitted correctly as I watched many videos, and I've tried every possible solution in these last few days to fix my problem. The pump/fans are lighting up however, I can not get the cooler to appear in iCue what so ever. I've uninstalled/repaired iCue, tried connecting the cables to different usb headers/sata cables, reseating the cooler, everything. I've updated my bios, installed the latest chipsets. I'm lost on what to try next.

Yeah I have a msi z390-a pro motherboard, and no closing HwMonitor and restarting doesn't work, I've tried everything to get my cooler recognised by iCue, do you have a Discord so we can talk easier? I could do with the help. I went into the bios and changed the Vcore voltage from 1.35 to 1.15, and it's dropped the temps quite significantly, I'd love to get the iCue software working so I can put the fans to extreme!

That’s the problem, my icue isn’t recognizing my cooler, therefore I need to use HWMonitor to check my temps, if my Icue was working I’d be able to set the fans to extreme via the icue software. You sound like you know a lot more than me about computing, I’m a rookie at this haha. So do I need to go into the bios and change voltages etc? What would you recommend?

The reason I need reassuring my cooler is working is because I purchased a whole new build 2 days ago, and built it myself. My i9-9900kf is running 30-35 degrees celcius when idle, which I believe is average, then when I launch a game like Fortnite on low settings, it jumps to the 75-80 range which is rather hot. So I want to know the cooler is doing it's job 100%.

So I've just built a brand new computer with a msi z390-a pro motherboard, and I bought the beautiful h100i platinum as my cooler. I watched many videos and read the manual before installation so I'm 100% I've configured it correctly. The micro usb is heading from the pump, to Usb header 1, and then 3 pin connector is connected to Cpu Fan1. Now, I noticed when I launch 'Icue' no devices are found. I've tried everything, unplugging the cables, connecting to different sata cables, uninstalling/repairing icue, nothing works. When I go to 'Hwmonitor' I notice that under 'fans' I have cpu. Does that tell me it's working correctly? Nothing lights up after around 20 minutes into a game the fans will come on, the pump is temperamental, sometimes it decides to illuminate sometimes it doesn't. All in all I'm not too bothered about whether or not they illuminate, I'd just like reassurance the cooler is performing how it should!