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  #1  
Old 12-14-2019, 11:32 AM
misterkim misterkim is offline
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Exclamation Harpoon RGB Wireless Firmware Update

Updating of firmware keeps on failing. It seems like it doesn't even move above 0%. It just fails after ~5 seconds. It doesn't brick or anything. Everything is still working even after a failed update but I just want the latest version of the firmware. After failing I need to restart iCUE to be able to click the update button again.

OS: Windows 10 v.1909 64 bit
USB version: 3.1
iCUE version: 3.23.66
Mouse firmware version: 0.6.70
Dongle firmware version: 0.5.49
Updating to firmware version: 1.7.58
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  #2  
Old 12-14-2019, 03:37 PM
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happa_flapp happa_flapp is offline
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Default

Yep, my Nightsword RGB does the same thing. I just updated to iCue 3.23.66 and it did not address the problem.

Looking for answers here in the forums before I post another question about this topic. If I find something, I'll post it back here.
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  #3  
Old 12-14-2019, 07:41 PM
misterkim misterkim is offline
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Weird thing is that I was able to update my K63 Wireless keyboard. But my Harpoon Wireless mouse always fails the update. I thought something was defective with it but everything is working (wired, 2.4G, bluetooth). Even so, it would be great to have the latest version as the current firmware of my mouse didn't even made it to version 1.0.
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  #4  
Old 03-12-2020, 05:45 PM
XLCR XLCR is offline
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Default Possible solution

Hi guys, I registered on the forum just to post a reply here! I googled this exact problem and found this post. Exactly the same issue.

I contacted Corsair and after being asked to rip out iCue by uninstall and manual registry deletions, they gave up and told me to RMA the mouse.

Amazon sent me a replacement and I basically had the same problem!

After faffing around I found a way to sort it... here's my email to their support:

Quote:
Hello Again!

I have news of my testing... the replacement mouse worked initially. I followed the previous instructions from corsair to uninstall iCue, and remove program folders, and registry entries and then I restarted.

I installed the very latest version of iCue, (3.26.95) and allowed the software to detect my iCue compatible devices (Harpoon mouse, K57 RGB Keyboard, H115i Cooler, Vengence RGB Pro RAM, and Lighting Node Core from ATX Case) ... The only device showing available firmware updates was the new replacement RGB Harpoon mouse and its dongle (as suspected)...

I attempted to update the firmware on these new devices and it failed just as before.

As a last resort, I installed iCue onto my work laptop (a HP Elitebook 840 G6) and plugged in the USB receiver and the mouse via USB Cable. The update was successful for the receiver but then the mouse firmware failed, as before. Next, I restarted the laptop and tired initiaing USB Wireless receiver pairing,this failed twice and on the third attempt was sucessful. I then tried updating the mouse firmware again and it was at last successful !! I now have the dongle at version 1.7.58, and the mouse firmware at 1.9.85

I have since taken my "faulty" mouse that corsair wanted me to RMA, and connected it to my work laptop and have also been able to successfully update the firmwares!

I believe the problem must lie in something like an incompatibility between the iCue software and the USB chipset/drivers of my Desktop Computer. For your reference her is my sysinfo output for hardware:

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name AORUS-Z390
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z390 AORUS PRO WIFI
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F12c, 18/12/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z390 AORUS PRO WIFI-CF
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  #5  
Old 05-07-2020, 11:27 AM
sockhead sockhead is offline
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Default This worked!

I signed up on here just to say this actually worked!

After a month of having to use my Harpoon RGB through USB and Corsair support trying to RMA my mouse I found this.

I have the exact same Motherboard/CPU as you. So I installed iCue on a different device and managed to update the dongle and mouse then pair them. Now it works properly on my PC!

It cant be a coincidence that I have the exact same model of Motherboard (Gigabyte Z390 Auorus Pro WiFi). This should be something Corsair look into as I'm sure we're not the only ones with this problem.


Quote:
Originally Posted by XLCR View Post
Hi guys, I registered on the forum just to post a reply here! I googled this exact problem and found this post. Exactly the same issue.

I contacted Corsair and after being asked to rip out iCue by uninstall and manual registry deletions, they gave up and told me to RMA the mouse.

Amazon sent me a replacement and I basically had the same problem!

After faffing around I found a way to sort it... here's my email to their support:
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