BotBerni Posted October 26, 2022 Share Posted October 26, 2022 I was playing Among Us while on a Discord call, then suddenly my left cup went silent. I didn't do anything for this to happen, so I thought it might have been an iCUE bug/issue, but plugging them through 8mm jack didnt work on my piano keyboard nor through USB C into my phone. I bought this headset on january, it cost me 247 dollars, which is not cheap at all if you ask me. I've handled them very carefully as they are the result of months of saving up money. Is there anything I can do? I can't afford to buy another headset since I have to pay my college tuition. I also tried submitting a ticket but the page doesn't allow me to because of uknown reasons. I asked on Discord for help but none cared enough to help me submit it. Please, I'm really scared and desperate. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 26, 2022 Administrators Share Posted October 26, 2022 4 hours ago, BotBerni said: I also tried submitting a ticket but the page doesn't allow me to because of uknown reasons. Please clarify what you mean by unknown reasons? Did you go to https://help.corsair.com/hc/en-us/requests/new?ticket_form_id=360000389452 and attempt to create a ticket? Link to comment Share on other sites More sharing options...
BotBerni Posted October 26, 2022 Author Share Posted October 26, 2022 6 hours ago, Technobeard said: Please clarify what you mean by unknown reasons? Did you go to https://help.corsair.com/hc/en-us/requests/new?ticket_form_id=360000389452 and attempt to create a ticket? Yes, I used that same page. The button "send" couldn't be pressed by any means. Seems that reloading the page fixed the issue, but I didn't want do it since I wrote a lot and didn't want to lose the text. I'm unsure if I should send the ticked now that I created this topic. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 26, 2022 Administrators Share Posted October 26, 2022 Thanks for creating the ticket. Link to comment Share on other sites More sharing options...
BotBerni Posted October 29, 2022 Author Share Posted October 29, 2022 Hi so just to keep the post alive. Has anyone had a similar issue before? Because I can't find the reason behind this issue and the last days playing shooters with bluetooth walmart earbuds have been awful. Link to comment Share on other sites More sharing options...
milesprod Posted November 14, 2022 Share Posted November 14, 2022 Same issue but on HS80. Newly bought one and after firmware update, the left channel is not giving out audio. Has your issue been resolved? Link to comment Share on other sites More sharing options...
Solution BotBerni Posted November 20, 2022 Author Solution Share Posted November 20, 2022 On 11/14/2022 at 12:46 AM, milesprod said: Same issue but on HS80. Newly bought one and after firmware update, the left channel is not giving out audio. Has your issue been resolved? Hi, sadly my issue couldn't be solved through software, but through a support ticket I got a replacement. I suggest you do the same. Link to comment Share on other sites More sharing options...
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