XavFred Posted August 31, 2021 Share Posted August 31, 2021 My Corsair Virtuoso SE Gunmetal and dongle wont Upgrade Always Update Fail I'm following all the instructions and it dosent work. PLEASE HELP ME Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted September 1, 2021 Corsair Employee Share Posted September 1, 2021 Hi XavFred, What is the current firmware versions of your VIRTUOSO and its receiver? Link to comment Share on other sites More sharing options...
infinitebeingproductions Posted September 3, 2021 Share Posted September 3, 2021 4.14.179 Software 0.7.149 Headset 0.16.80 dongle Same issue Link to comment Share on other sites More sharing options...
XavFred Posted September 7, 2021 Author Share Posted September 7, 2021 (edited) @Corsair Albert Edited September 7, 2021 by XavFred Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted September 7, 2021 Corsair Employee Share Posted September 7, 2021 I suggest trying a clean installation of iCUE. I would also recommend exporting any valuable profiles before performing a clean installation. Link to comment Share on other sites More sharing options...
JustNo0b Posted September 7, 2021 Share Posted September 7, 2021 44 minutes ago, Corsair Albert said: I suggest trying a clean installation of iCUE. I would also recommend exporting any valuable profiles before performing a clean installation. It doesn't work at all. Still dongle can't be pair with anything. What is this. Using wireless headsets with a wire! The information which i did browse - the problem isnt solved for 5 months already! Link to comment Share on other sites More sharing options...
XavFred Posted September 13, 2021 Author Share Posted September 13, 2021 @Corsair Albert still dosent work... I did everything twice.. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted September 13, 2021 Corsair Employee Share Posted September 13, 2021 If you haven't already, please open a ticket with our support here, they will look into this and take care of you. Link to comment Share on other sites More sharing options...
XavFred Posted October 19, 2021 Author Share Posted October 19, 2021 @Corsair Albert I have gotten a message through iCUE that firmware 5.3.70 is available for my headset but the update wont work. Is there any way I could get this new firmware version? Thanks in advance Cause since i update my dongle I cant connect wireless without this update Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted October 19, 2021 Corsair Employee Share Posted October 19, 2021 20 hours ago, XavFred said: @Corsair Albert I have gotten a message through iCUE that firmware 5.3.70 is available for my headset but the update wont work. Is there any way I could get this new firmware version? Thanks in advance Cause since i update my dongle I cant connect wireless without this update I'll be PMing you. Link to comment Share on other sites More sharing options...
Xanarion Posted December 25, 2021 Share Posted December 25, 2021 (edited) @Corsair Albert I'm struggling with exact same issue.. Corsair iCUE from time to time bugs about firmware 5.3.70 being available, however it fails to update. Manually checking for updates gives no results, force update is grayed out too.. Latest iCUE (4.18.209). I did full re-install of iCUE a few times as well without any success.. Is it possible to get the firmware files to flash directly instead? Edited December 25, 2021 by Xanarion Link to comment Share on other sites More sharing options...
Xanarion Posted December 25, 2021 Share Posted December 25, 2021 Seems iCUE debug logs do show that there is an update but also throw an error when processing the update files? Quote cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image" cue.firmware.index: "VIRTUOSO SE" update available, package: QJsonObject({"integrity":"sha512-qsr50YYOBGjoPblfh82MBzUhJvZtbLOtSf6vM0320L4D+pJSX5aDzSOjf2X6576JrgfONS3yWADvMzn6hx62jA==","provides":{"application":"5.3.70"},"release-date":"2019-09-09T15:07:00.000Z","requires":{"software":">=4.12"},"source":"VIRTUOSOSE_Gunmetal_5.3.70.zip","version":"2.0"}) cue.firmware.index: "VIRTUOSO SE DONGLE" update available, package: QJsonObject({"integrity":"sha512-XOfSlTGUFIJsut576ZzgLCqm9qVXdTqQASis+rKQhgaHlwjHlul+LIASNAb8RfdSrCjFFzdny7gQvGhiNKbicw==","provides":{"application":"5.5.102"},"release-date":"2019-12-20T15:30:00.000Z","requires":{"software":">=4.12"},"source":"VIRTUOSOSE_Gunmetal_DONGLE_5.5.102.zip","version":"2.0"}) cue.firmware.validation: Invalid usb id provided "(vid=1b1c, pid=a3d)" for "VIRTUOSO SE DONGLE" cue.devices: Exception while runCommand on device VIRTUOSO SE : Command processing error: PropertyNotSupported. cue.devices: Exception while runCommand on device VIRTUOSO SE WIRELESS RECEIVER : Get property BootloaderVersion failed. Command processing error: PropertyNotSupported. I tried running older version (4.12.214 that was supposed to fix the issue according to some forum posts) - but even clean re-install of that version didn't give any good results. Either way, managed to make it all update now by manually downloading and installing firmware files for both Dongle and headset. I think the issue is in the iCUE itself. I assume given firmware is technically very old by now based on the release date in the logs (if it can be trusted) - and newer iCUE versions expect updated manifest versions, which do not really match what's available in these files?! Not sure why it would work to detect updates sometimes, however... So i guess a bit more defensive programming would do wonders for iCUE Software devs ;-) Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted January 3, 2022 Corsair Employee Share Posted January 3, 2022 Thanks for providing your log information, and the other steps you took. I've sent this to our development team to review so we can improve the product experience. As of right now, the manual firmware update through support is the solution that works best. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted January 19, 2022 Corsair Employee Share Posted January 19, 2022 @Xanarion can you upload or send me your full log export file from iCUE with this issue. Our dev team needs the full file to review the feedback you provided. Link to comment Share on other sites More sharing options...
Xanarion Posted January 20, 2022 Share Posted January 20, 2022 14 hours ago, Corsair Nick said: @Xanarion can you upload or send me your full log export file from iCUE with this issue. Our dev team needs the full file to review the feedback you provided. Hi @Corsair Nick , the exact issue i was facing is not in the logs anymore as I managed to upgrade my devices (by doing a manual download of the referenced firmware files). However I still see some errors similar to what i was seeing previously: Quote 2022-01-18 08:50:23.589 C cue.devices: Exception while runCommand on device VIRTUOSO SE WIRELESS RECEIVER : Get property BootloaderVersion failed. Command processing error: PropertyNotSupported. 2022-01-18 08:50:23.593 C cue.devices: Exception while runCommand on device VIRTUOSO SE WIRELESS RECEIVER : Get property BootloaderVersion failed. Command processing error: PropertyNotSupported. One thing i noticed, however is that on latest firmware on Win 11 im getting some sound drops sometimes (so basically sound interrupts for < 1 sec and then continues.. can happen once every few minutes in a game or when watching a movie, but can also not happen for entire day..) This could be AMD/Win11 or could be iCUE. It's did not happen previously on this machine so i do suspect iCUE/Firmware.. I'll DM you the link tot he full log export ZIP (as i cannot upload them here) Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted January 20, 2022 Corsair Employee Share Posted January 20, 2022 Thanks for sending me the update and logs. I've sent them to the Dev Team to review. We'll provide an update once available. Link to comment Share on other sites More sharing options...
alfa_nero Posted July 30, 2022 Share Posted July 30, 2022 so i bought a virtuose se after 30mins - 1hour of use on wireless on 2 channel and 15mins on 8 channel wireless the sound starts crackling but with cable it doesn't seem to have this problem and after searching here it has been a problem for some time now with no real fix if anyone knows a good fix pls let me know Link to comment Share on other sites More sharing options...
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