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Corsair Nick

Corsair Employees
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Everything posted by Corsair Nick

  1. Quick update for all of you. We have released the new firmware version 1.13.53 which is intended to improve the freezing behavior. Based on the initial feedback from some of you, the freezing has been resolved, but the keyboard is now exhibiting a disconnect/reconnect behavior instead of a full lockout freeze. This is not the intended behavior solution with the update, and we would like to gather more details from those of you experiencing this. Please let us know if you have done the following: Moved the keyboard to a different USB stack on the motherboard Connect fewer USB devices Verify what the current polling rate is set to Try setting the keyboard to a solid white and separately a Rainbow wave Confirm if the disconnect/reconnect happens when either or both lighting profiles are set We still recommend performing the update to the latest firmware version if you are experiencing the full freezing lockout behavior. This would help with further improvements and providing all of you a solution.
  2. Hi all We’ve recently discovered an issue affecting our H60x RGB ELITE and H100x RGB ELITE coolers when paired with select motherboards. When connected to the board’s ARGB header, the user is unable to control the cooler’s RGB lighting from the motherboard’s software. Unfortunately, this is not an issue that can be resolved with a software fix and requires a corrective ARGB cable to allow the motherboard to correctly recognize and control the cooler’s lighting. While this only affects a minority of motherboards, we want to ensure that all our customers have a great experience. As a result, we will be offering free corrective cables to all impacted customers. Customers using the majority of motherboards will not experience this issue, and do not need to take any further action. Customers who find they are unable to control the RGB lighting of their CORSAIR H60x RGB ELITE or H100x RGB ELITE, can contact our customer service team directly at hydrohelp@corsair.com to receive a free corrective cable that fully resolves the issue. Thanks
  3. Hi @RHBH, thanks for bringing this to my attention. I've notified our internal teams about this behavior and to conduct an evaluation. We'll provide an update once a permanent fix is available. Really appreciate the detail including how to reproduce the issue, which makes it easier for our teams to identify it and resolve it quickly.
  4. Hi Everyone, we have identified the cause of this behavior, and have a solution available to you. You will need to perform a firmware update on the K100 AIR with some specific steps to regain full functionality. The link below will provide you full details on the steps, as well as the necessary files that need to be installed: https://help.corsair.com/hc/en-us/articles/14066443517709 If you continue to run into any issues, please submit a support ticket through the support portal, and a Technical Support Agent will be able to assist you. https://support.corsair.com/
  5. Our validations team has been performing testing on various solutions to resolve the behavior. There isn't any official word on the status or timeline that I can share right now, but we are making progress. As soon as a viable solution is ready for the public, we'll let you know. Know you guys have been waiting patiently for this the be corrected, and our internal teams are working diligently to resolve it.
  6. Corsair Nick

    1.2.6.9

    Bug fixes Fixed an issue where drive information was not displayed for PCIe devices Software Enhancements Improved firmware upgrade handling for USB devices
  7. Quick follow up, we released a couple iCUE versions since the original issues were reported. Can you confirm if you are on the latest version of iCUE? It should be 4.33.138, which can be checked under settings in the upper right corner of iCUE and under the "Updates" tab.
  8. We are working towards providing a solution for all of you that are experiencing the freezing behavior. As soon as we have an update available, we'll provide the information here for all of you.
  9. Wanted to chime in and let you all know we are still working towards a solution for the behavior that is being seen. Don't have any specific details to share on when or what the solutions will be at this time, but we are progressing and want to improve your product experience. As soon as we have more information to share, we'll post an update for all of you. The workaround that VampiricAlchamist posted does seem to improve the behavior. If you are experiencing the keyboard typing on its own, please try the steps in the post below to see it helps until we provide a more permanent solution.
  10. Thanks for the confirmation that the recent update to the Elgato software has resolved your issues. If anyone else that was experiencing similar issues can confirm, that would be great.
  11. As of right now we're not recommending users to rollback to earlier versions of the firmware. If we do confirm this is an appropriate resolution to the freezing, we will provide the appropriate steps and process for it. We are still working towards a permanent solution, however we're recommending user try the steps above as a workaround to see if it impacts the behavior.
  12. If you could try it with iCUE completely closed and exited out of (not running in background), it would be good to see if there are any behavior differences, or if it is completely resolved.
  13. There is a workaround that we would like you to try and see if this improves the freezing behavior. This was suggested by another user for a different issue, but might help here as well. Create a new profile in iCUE Select the Control Wheel setting Turn off Macro Recording the toggle Select Device settings Delete the Default Profile Save the new profile you created to the K100 Device memory If you have created any custom Hardware profiles previous, we recommend saving them to iCUE first before deleting them. You will need to select the triple dot option to save them.
  14. Can you confirm if you are still running iCUE in the background or not? If so, try saving the profile you created to the K100 Device memory under device settings, and see if the macro recording occurs still.
  15. With the release of iCUE 4.30.x, we introduced a new feature called Murals in a BETA format for users to try. We've seen many community members post the question, "Where did Scenes go?" Murals in the main iCUE lighting panel have replaced the scene's effects only in the front page selections. However, the scenes are not gone! Scenes are lighting link presets; all scenes can still be activated in the standard lighting menu with any RGB corsair Light link ( or scene ) capable device. Simply navigate down in your “add new lighting” options to find Lighting Link and select the lighting preset you desire. Light Link will automatically “link” all your RGB devices to the desired effect.
  16. We have a new version of iCUE (v4.33.138) that will be available for download shortly. Please be sure to update through the setting button in your existing app or visit our download page. Release notes for the new version are available through the link below: https://forum.corsair.com/release-notes/icue/
  17. Software Enhancements • Tutorials will now have an animation to indicate a misclick outside of the intended area • Murals now supports different layout configurations for your devices – users can find this new feature above the device placement area in Murals • Holiday themed videos have been added to the Murals video library • Users with Intel ARK GPUs will no longer experience iCUE application errors • iCUE macOS will no longer crash when using Facetime with any CORSAIR headset • Watercolor Spectrum icon is now consistent in both Lighting Effects and Hardware Lighting tabs • Resolved the Type Lighting issue with Lighting Link when used with LS100 and LT100 devices View full version
  18. Corsair Nick

    4.33.138

    • Tutorials will now have an animation to indicate a misclick outside of the intended area • Murals now supports different layout configurations for your devices – users can find this new feature above the device placement area in Murals • Holiday themed videos have been added to the Murals video library • Users with Intel ARK GPUs will no longer experience iCUE application errors • iCUE macOS will no longer crash when using Facetime with any CORSAIR headset • Watercolor Spectrum icon is now consistent in both Lighting Effects and Hardware Lighting tabs • Resolved the Type Lighting issue with Lighting Link when used with LS100 and LT100 devices
  19. @VampiricAlchemist thanks for the feedback. Can you confirm the other details I requested earlier in the thread: Is the Elgato Stream Deck software installed? Do you have an Elgato Stream Deck connected? Do you have any 3rd party controllers connected? (Xbox, PS, SCUF, etc.)
  20. Can you check if you have any unintended macros saved to your keyboard or software profiles? For the Hardware Key Assignment, you will need to check the hardware profile on the keyboard itself. If you don't have the profile saved to iCUE, you can perform the following to save it from the keyboard to iCUE: Select the Keyboard Select Device Settings Select 3dot option next to profiles slots on the keyboard Select "Copy to iCUE" Select the Hardware Profile just coppied in the upper left corner of iCUE Select the Hardware Key Assignments tab for the keyboard
  21. The firmware 1.11.39 was pulled a little over a week ago which is why you are seeing the error. Post below is mine from earlier in this thread. Once a solution is available to all of you, the update link will work as intended, and we'll update all of you as well.
  22. Can you confirm that the keyboard firmware version? I saw you posted 1.9.26, but want to make sure you were referring to the keyboard firmware. You can double check by clicking Device Settings. Thanks for the confirmation. Can you double check your software profiles if they have any macros you didn't intend? Also, are the random buttons that are being output, are they full sentences you typed previously or just random characters?
  23. Understand your frustration and can see how the freezing behavior can be very annoying. Our internal teams are working to identify what is causing this type of behavior and provide a solution that will correct it. In the mean time there are a few things all of you can do to help with the process: Submit a ticket through our support site: https://support.corsair.com/ Attach iCUE logs following a freeze to your ticket: iCUE Settings > General > "Export System Info and Logs" Confirm if any of your hardware profiles in iCUE have unintended macros saved to the keyboard by following the steps below: For the Hardware Key Assignment, you will need to check the hardware profile on the keyboard itself. If you don't have the profile saved to iCUE, you can perform the following to save it from the keyboard to iCUE: Select the Keyboard Select Device Settings Select 3dot option next to profiles slots on the keyboard Select "Copy to iCUE" Select the Hardware Profile just coppied in the upper left corner of iCUE Select the Hardware Key Assignments tab for the keyboard
  24. For the Hardware Key Assignment, you will need to check the hardware profile on the keyboard itself. If you don't have the profile saved to iCUE, you can perform the following to save it from the keyboard to iCUE: Select the Keyboard Select Device Settings Select 3dot option next to profiles slots on the keyboard Select "Copy to iCUE" Select the Hardware Profile just coppied in the upper left corner of iCUE Select the Hardware Key Assignments tab for the keyboard
  25. For the Hardware Key Assignment, you will need to check the hardware profile on the keyboard itself. If you don't have the profile saved to iCUE, you can perform the following to save it from the keyboard to iCUE: Select the Keyboard Select Device Settings Select 3dot option next to profiles slots on the keyboard Select "Copy to iCUE" Select the Hardware Profile just coppied in the upper left corner of iCUE Select the Hardware Key Assignments tab for the keyboard
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