Dark Core SE doesn't connect but shows paired in windows bluetooth

[Kev_23]

My Dark core RGB se shows paired in windows Bluetooth settings but doesn't connect. I tried uninstalling all drivers and then reinstalling all drivers but doesn't fix this issue. i also resetted my laptop and my mouse then also unable to connect. Also tried uninstalling Icue and then reinstalled still didn't fix this issue. The only way I can use is by using USB receiver or by wired. But I like to connect by Bluetooth only. Also, I can connect other devices like headphone via Bluetooth etc to my windows laptop but not dark core SE.

 

Has anyone experienced an issue like this before? Also strangely I am to pair my dark core RGB se in other laptops but not mine.

 

Please help me fix this issue! Thanks in advance

 

Also, my laptop Bluetooth works fine but can't connect my mouse.

 

Specs

Alienware 17 R3

Intel i7 6700HQ

8 GB Ram

Nvidia GTX 970M 3 GB

Windows 10 Pro 64 Bit

[Corsair Blade]

Hi Kev,

 

If the mouse is working via BlueTooth on other devices, then the mouse itself is fine, it's something with the driver or software interaction.

 

Let's try a repair of your iCUE installation -- follow the steps on this article starting where it says Repair:

 

https://help.corsair.com/hc/en-us/articles/360044638712-How-to-Fix-unresponsive-macros-and-remaps

 

If this doesn't help, please open a ticket with support for further assistance.

[Kev_23]

Hi,

Even resetting laptop or reinstalling icue didn't work then I fixed this issue by uninstalling Qualcomm bluetooth driver.