earios89 Posted June 25, 2014 Share Posted June 25, 2014 I recently bought a 2014 Macbook Air right around the time the new firmware update came out. I own the red 500 gb Voyager Air, and had to format the hard drive to work with my mac. I accidentally chose MS-DOS format option (FAT) and followed the firmware update instructions to no avail. I did some reading online and realized I should have chosen Mac OS Extended, so I reformatted the drive again using that. Once it was formatted (in this order), I transferred the firmware file onto the drive, ejected it properly, turned the drive off, unplugged the USB, and turned the voyager on. The drive was plugged into a power source during all of this (including the next step). The wifi light blinked as it should and when it stopped I turned the drive on and off again, but now it isn't showing up as a wireless network (it didn't show up when it was formatted as a FAT either). It does work as a plug-in drive. I tried formatting the drive back to windows and installing the firmware update, but that failed too. Any ideas? Additionally, is there a technical support phone number? I can't seem to find one listed anywhere. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 25, 2014 Share Posted June 25, 2014 Did you unzip the compressed file you downloaded? Link to comment Share on other sites More sharing options...
earios89 Posted June 26, 2014 Author Share Posted June 26, 2014 yes, my Safari settings automatically unzip files. Regardless, I'll turn the setting off and try again. Link to comment Share on other sites More sharing options...
earios89 Posted June 26, 2014 Author Share Posted June 26, 2014 No luck on the attempt. Link to comment Share on other sites More sharing options...
BillRathbone Posted June 26, 2014 Share Posted June 26, 2014 You say the Wi-Fi icon blinked for several minutes - that means the firmware should have installed successfully. It makes sense to focus on what is happening after that and is not working. What is your client device (tablet/phone)? What version of the app are you using? Link to comment Share on other sites More sharing options...
earios89 Posted June 26, 2014 Author Share Posted June 26, 2014 iPhone 5 running ios7. App version 2.0.0 Link to comment Share on other sites More sharing options...
BillRathbone Posted June 26, 2014 Share Posted June 26, 2014 Ok, thanks. Now please explain what you are doing and seeing when you try to connect to the drive. Link to comment Share on other sites More sharing options...
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