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Corsair CJ

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Corsair CJ last won the day on September 11 2020

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About Corsair CJ

  • Birthday May 7

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    Technical Marketing

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    http://www.corsair.com

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  1. We’ve partnered up with our friends at HWBOT to put together an overclocking competition that everyone can participate in before we celebrate the launch of DDR5 later this year! Requirements: You must use CORSAIR DDR4 memory No engineering/qualification samples of other components are allowed The rig you use must be yours and you must use the same platform (CPU/motherboard) for all 3 stages of the contest No sub-ambient cooling allowed, let's see what you can do with a standard air cooler / liquid cooling Contest Details: The competition will take place over the course of 3 different stages, each lasting roughly 2 weeks to give you time to dial in your overclock and get the highest score you can get for each benchmark (the benchmark will change for each stage). The first stage kicked off on August 15th and will run through September 7th (at the time of writing, you've got 18 days to get your first submission in for this stage of the competition). Entry Details: If you want to participate in this contest, head on over to HWBOT for the full list of rules and other information you need to get started! Prizes? There are prizes, right? Indeed! We're giving away prize packs to the top 5 competitors, including some keyboards, mice, and of course hardware for your next build like a MP600 PRO SSD and one of our new RMx power supplies! If you do well enough, you'll also get the chance to be among the first to get some kits of DDR5 memory when they launch later this year! Best of luck to all that participate!
  2. Hi there, Generally a motherboard swap isn't recommended due to a variety of factors that can effect system performance and official support options. Since you've done the swap anyway, I'll treat this as a typical DIY SFF build in terms of the logic I'll be going through. CPU idle temp does go up naturally from a cold boot. This is going to be more noticeable on a SFF build. With the CORSAIR ONE cooling system, you may need to set an aggressive system fan curve in BIOS if you connect the system fan to a motherboard fan header to compensate when using an aftermarket board. An easy check would be to set the CPU fan to 100% fan duty and see if the behavior persists, then proceed to set a custom curve using your motherboard BIOS fan utility (I'm unfamiliar with the MSI Gaming Edge board, but there should be some form of custom fan curve available on MSI retail boards). More information will be needed to determine if you're running into CPU thermal throttling or if it's a power issue that needs additional troubleshooting for your particular board. Some additional things to try as you've already shown that you've opened up your system for the motherboard swap would be to: Double check your thermal paste application and ensure that the CPU cooler has been mounted properly with even pressure to the CPU socket. Check the tubing coming from the CPU cooler to ensure that it isn't kinked at an extreme angle when you close up the system as that could effect the flow of coolant through the CPU pump/radiator. Disable any motherboard auto-overclocking options, this will require additional research on your end to determine which setting is what, however many retail boards offer some sort of "gaming" mode that performs a mild overclock with a rich amount of voltage that could lead to increased heat being put out by the CPU (these auto-overclocking/game modes seem to only really be tested in standard build configs with much larger cases that typically have more fans in the system). As a last resort, try unplugging the USB 2.0 cable temporarily on the CPU cooler and see how the cooler behaves when relying solely on firmware. This will generally be a validated safe setting based on coolant temperature rather than reported CPU temps. (I'd only try this after verifying that the fan you connected to the CPU header is responding to any custom curve or fixed duty cycle settings in the BIOS fan utility for your motherboard, if you set to a fixed fan speed for troubleshooting I can only recommend setting to 100% to be extra safe) Note: unplugging the USB2.0 cable will result in no longer being able to control the RGB lighting on the system since iCUE won't have a means to communicate to the cooler (which is tied to the front panel lighting).
  3. Hi there, Since you mentioned that you just picked up this system. Could you check which version of iCUE you're running? The system should have shipped with CORSAIR iCUE3 (latest version at time of writing would be: v3.38.61) optionally you could also install CORSAIR iCUE4 (latest version being v4.12.214) I'd also suggest that you reach out to our technical support team at https://help.corsair.com for additional assistance with your system.
  4. Hi everybody, we’ve seen the reports of dead LED issues regarding some DOMINATOR PLATINUM RGB kits and greatly appreciate your patience as we looked into the matter. At this time, it seems only a small number of DOMINATOR PLATINUM RGB modules have been affected and we recommend that users experiencing this issue contact our technical support team for a replacement kit. Our support portal can be found at https://help.corsair.com where you can create an account and submit a ticket for your DOMINATOR PLATINUM RGB kit.
  5. Hi everyone, We’ve found that some of our 4000 Series cases (4000D, 4000D Airflow, 4000X RGB) have shipped without the PSU shroud cover plate. This is a purely cosmetic, optional piece that is meant to be removed when installing a radiator and fans in the front panel of a 4000 Series case. If you’ve purchased a 4000 Series case and do not have the cover plate, but would like to get one for your case, please contact our tech support group using the following link for further details. https://help.corsair.com/hc/en-us/requests/new?ticket_form_id=360001306471
  6. As many of you have already noticed, a new firmware was released for MP600 recently. Our team have put together a firmware release doc (attached) which should provide insight into what has been changed since EGFM11.3. Thank you everyone for your patience. If you require technical assistance with your SSD please contact our support team at https://help.corsair.com MP600 EGFM11.3 Firmware Release Notes.pdf
  7. Hi there, I just received a formal release notes doc from our product team that may provide some insight. Firmware files are delivered through the tool. Unfortunately we do not officially support Linux operating systems at this time. https://forum.corsair.com/v3/attachment.php?attachmentid=40036&stc=1&d=1609954209
  8. Thanks for the question, unfortunately we haven't validated any specific external enclosures for MP400 at this time. Thank you for the suggestions. Out of personal curiosity, are there any USB-C enclosures you'd recommend for PC users without TB3?
  9. Hi there, unfortunately MP300 is EOL and inventory will likely not be coming back to CORSAIR.com, you may be able to find stock at our retail partners, however at this point I'd suggest going with an alternative drive. I apologize for the inconvenience.
  10. It sounds like you may have been sent the wrong drive. Could you post a picture of the SSD itself? If you're within your return window still, I'd suggest returning the drive to the retailer you purchased from if possible.
  11. Have y'all tried the steps to force TRIM as mentioned in this thread? https://forum.corsair.com/v3/showthread.php?t=202134 As I've mentioned in other threads, if you continue running into this, please contact our Tech Support team at https://help.corsair.com for assistance with your specific drives.
  12. Since you've mentioned that you've already tried the TRIM/fast-boot fixes from this thread: https://forum.corsair.com/v3/showthread.php?t=202134 Could you attach a Crystal Disk Info screenshot? Please contact our tech support group at https://help.corsair.com as well if you haven't already.
  13. Hi there, please contact our tech support team at https://help.corsair.com for assistance The drive should be able to initialize using Windows' default settings without throwing errors like this. You could try moving the SSD to a different M.2 slot or re-seating the drive on your motherboard to see if it the behavior changes.
  14. Hi all, Our product team have put together this quick guide (see attachment) for manually triggering TRIM and disabling fast boot which can help restore performance for M.2 NVMe drives like our MP510 and MP600 SSDs. If you need additional assistance with your CORSAIR SSD, please contact our support team at https://help.corsair.com MP600 TRIM and Disable Fast Boot.pdf
  15. Hi all, we're chatting with a SSD team to see what's been changed with this new firmware. Please sit tight and we'll update once we have the information to share. And for those that have support questions, please continue to reach out to our support team at https://help.corsair.com where they'll be able to assist you more effectively. Thanks!
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