grigo1008 Posted September 16, 2017 Share Posted September 16, 2017 Just bought my first Corsair product ever. Conpletely new to CUE. When i connected the mouse everything was totally fine. I downloaded CUE to get a RGB rainbow effect. I installed it got to RGB and set the effect. Now my side buttons 5 and 6 dont work. They are named forward and backward on the programm. So again I am COMPLETELY NEW and after reading other posts from other people and the replys how to fix it, i didnt understand anything. I can understand Russian English and German. Please help me.(Without CUE opened everything is as i want exept of the RGB lighting) Link to comment Share on other sites More sharing options...
Toasted Posted September 17, 2017 Share Posted September 17, 2017 Do you have any actions assigned to the keys? You can take a look at the unofficial CUE 2 manual and see whether that helps. http://bit.do/CUE2M Link to comment Share on other sites More sharing options...
grigo1008 Posted September 17, 2017 Author Share Posted September 17, 2017 When i click the "+" on the actions tab i see this -https://imgur.com/a/qBCus I havent changed anything. It looks like they are assigned. (I dont know anything about CUE) Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 18, 2017 Corsair Employee Share Posted September 18, 2017 There seems to be an error either with the device or the software. Try removing the action you created, then replug mouse in and see if the error shows in the lower left corner of CUE. Link to comment Share on other sites More sharing options...
grigo1008 Posted September 18, 2017 Author Share Posted September 18, 2017 CUE macro execution is not working properly. Pleade repair installation of CUE. Repaired it - no changes... Its just sad that i cant use the RGB how i want because without CUE opened, everything is fine! Link to comment Share on other sites More sharing options...
Toasted Posted September 22, 2017 Share Posted September 22, 2017 If you are running Windows 7, You will want to make sure the hotfix below is installed. http://forum.corsair.com/v3/showthread.php?t=166144 Link to comment Share on other sites More sharing options...
pmad2991 Posted March 4, 2018 Share Posted March 4, 2018 [sOLVED] grigo1008 i just bought the harpoon too and i had the same problem. 1)turn on the switch at the upper side of the CUE to have advanced settings enabled 2)at the actions menu select the 5 and 6 and do the same for both of them 3)at the right side you will see after you enable the advanced settings a screwdriver and a wrench 4)click on the wrench and check the "retain original key output" box 5)ready to go Link to comment Share on other sites More sharing options...
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