Archspy Posted June 6, 2019 Share Posted June 6, 2019 Hi, I've used iCUE for now couple of months and everything was doing fine. But recently the program just started to act strangely, when I open it, it opens but after that as soon as I click anywhere it's lagging and (stop responding), if I wait like 2-3 mins it does the command I asked but as soon as I try anything else it does it again. Sometimes it just doesn't respond and end up crashing. I tried to uninstall and reinstall a clean version but it keeps doing it. Any ideas ? Thanks Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted June 6, 2019 Corsair Employee Share Posted June 6, 2019 Because the software is crashing, this probably means that Windows is generating an error report. This is an often a great tool for tracing the cause of an issue. Please perform the following steps: 1. Recreate the crash. 2. Go to the Event Viewer within Windows (Start > run > eventvwr.msc) 3. Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column. Please copy the text on the General Tab and send it to us so we can look into this issue. Link to comment Share on other sites More sharing options...
Archspy Posted June 7, 2019 Author Share Posted June 7, 2019 (edited) Error 1 - .NET Runtime Application: Corsair.Service.CpuIdRemote64.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at CpuIdWrapper.Sdk.CpuIdSdk.RefreshInformation() at CorsairLink4.Service.CpuIdRemote.CpuIdRemoteService.RefreshInformation() at DynamicClass.SyncInvokeRefreshInformation(System.Object, System.Object[], System.Object[]) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(System.Object, System.Object[], System.Object[] ByRef) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc ByRef) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc ByRef) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(System.ServiceModel.Dispatcher.MessageRpc ByRef) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean) at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext) at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext) at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(System.IAsyncResult) at System.ServiceModel.Dispatcher.ChannelHandler.OnAsyncReceiveComplete(System.IAsyncResult) at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult) at System.Runtime.AsyncResult.Complete(Boolean) at System.ServiceModel.Channels.TransportDuplexSessionChannel+TryReceiveAsyncResult.OnReceive(System.IAsyncResult) at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult) at System.Runtime.AsyncResult.Complete(Boolean) at System.ServiceModel.Channels.SynchronizedMessageSource+ReceiveAsyncResult.OnReceiveComplete(System.Object) at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(System.Object) at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr) at System.Net.Security.NegotiateStream.ProcessFrameBody(Int32, Byte[], Int32, Int32, System.Net.AsyncProtocolRequest) at System.Net.Security.NegotiateStream.ReadCallback(System.Net.AsyncProtocolRequest) at System.Net.AsyncProtocolRequest.CompleteRequest(Int32) at System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32) at System.Net.FixedSizeReader.ReadCallback(System.IAsyncResult) at System.Runtime.AsyncResult.Complete(Boolean) at System.ServiceModel.Channels.ConnectionStream+IOAsyncResult.OnAsyncIOComplete(System.Object) at System.ServiceModel.Channels.PipeConnection.OnAsyncReadComplete(Boolean, Int32, Int32) at System.ServiceModel.Channels.OverlappedContext.CompleteCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) Error 2 - Application Error Faulting application name: Corsair.Service.CpuIdRemote64.exe, version: 3.16.0.4, time stamp: 0x5ccace14 Faulting module name: cpuidsdk64.dll, version: 1.2.1.6, time stamp: 0x5c2e4d8a Exception code: 0xc0000005 Fault offset: 0x00000000000a7ba9 Faulting process id: 0x2554 Faulting application start time: 0x01d51c78ded8f52d Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.CpuIdRemote64.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\cpuidsdk64.dll Report Id: 9c68e737-c0bf-4678-a86d-996f0c41fb6e Faulting package full name: Faulting package-relative application ID: Information - Windows Error Reporting Fault bucket 1944149307206671331, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Corsair.Service.CpuIdRemote64.exe P2: 3.16.0.4 P3: 5ccace14 P4: cpuidsdk64.dll P5: 1.2.1.6 P6: 5c2e4d8a P7: c0000005 P8: 00000000000a7ba9 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2D9.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE413.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE423.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE421.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE441.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Corsair.Service._e4fa5aa824fe9dee6d2f2b7ed5c9e07ea292537d_23343718_1fb8e615 Analysis symbol: Rechecking for solution: 0 Report Id: 9c68e737-c0bf-4678-a86d-996f0c41fb6e Report Status: 268435456 Hashed bucket: 55e993e86a02dcbbaafb017e8e601be3 Edited June 7, 2019 by Archspy Link to comment Share on other sites More sharing options...
Archspy Posted June 10, 2019 Author Share Posted June 10, 2019 (edited) So guys, any news ? My iCUE is unusable as it is, I have to wait 2 min for each command I want to do !! I tried to uninstall, fresh install, everything I though and it still does that, could it be related to faulty profiles ? I even tried to run program in safe mode and it does exactly the same ! EDIT: Ok I also tried to install an older version of iCUE CorsairUtilityEngineSetup_3.1.133_release and it does the same thing. Edited June 10, 2019 by Archspy Link to comment Share on other sites More sharing options...
DevBiker Posted June 11, 2019 Share Posted June 11, 2019 The error is in the CPUID monitoring service - this monitors things like CPU temps and the like. Depending on what you are running - which we can't tell because you've not specified - this may be unnecessary. Try renaming the CPUIDSDK dlls to something like CPUIDSDK.dll.bak. Note that there are two of them. Link to comment Share on other sites More sharing options...
Archspy Posted June 11, 2019 Author Share Posted June 11, 2019 I renamed files: Corsair.Service.CpuIdRemote.exe Corsair.Service.CpuIdRemote64.exe cpuidsdk.dll cpuidsdk64.dll to Corsair.Service.CpuIdRemote.exe.bak Corsair.Service.CpuIdRemote64.exe.bak cpuidsdk.dll.bak cpuidsdk64.dll.bak restarted program and it still does the same (Not responding) thing but it didn't crashe again yet. I tend to think it's related to profiles as it's mainly when switching/editing profiles that it freezes, or when creating new actions, etc. Though I tried with no profiles (only default one) and it still freezes.... Link to comment Share on other sites More sharing options...
Archspy Posted June 18, 2019 Author Share Posted June 18, 2019 So I guess there is no solution than. Sadly Link to comment Share on other sites More sharing options...
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