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Found 14 results

  1. I've been using iCue for years with no problems until now. I recently switched from intel to Ryzen and am now having issues with windows hanging and not responding. I have done a lot of troubleshooting trying to figure out what is causing this and I have come to the conclusion that it is, without a doubt, Corsair's iCue software causing this issue. Here's what happens: Randomly, iCue will crash, causing all the lights in my PC to go into "hardware mode." This is almost immediately followed by any apps I have running to stop responding and eventually the only thing I can do is move my mouse around the desktop. Clicking on icons does nothing. Attempting to restart the PC via start menu does not work and if left alone, Windows explorer will eventually crash and not recover. I have to do a hard reset to get everything working again. This happens at least once a day. Things I have troubleshooted: -Reinstalled windows several times -DDU Drivers and reinstall -Bios Update/Cmos resets -Registry cleaning/Defrag hard drives -unplug all non-essential USB devices -uninstall/reinstall iCue -Disable iCue and other non-essential apps, running PC with iCue installed but not running. None of this worked as my PC would still hang and crash. About a week ago, I uninstalled iCue completely and did not reinstall it and have not had a system hang or crash since. Uninstalling iCue seems to have fixed my issue. This is a shame because I have over $300 in Corsair LL Series fans in my PC that I can no longer customize unless I want my system to crash daily. Does anyone else have this issue and have you come to the same conclusion. I have seem similar posts on reddit and even in these forums going back several years and it seems the problem has not been fixed. My Specs: AMD Ryzen 7 5800x ASUS ROG Strix B550-F Motherboard 32GB Corsair Vengeance RGB PRO 3600Mhz RAM Nvidia RTX 3080Ti FE 1tb WD Black M.2 SSD 2x 1TB SSDs (RAID 0) 850w EVGA BQ 80+ Gold Power Supply 10x Corsair LL Series Fans Corsair H150i Elite Capelix 360mm AIO Corsair K70 TKL Keyboard Corsair Dark Core pro Mouse Corsair MM700 RGB Mousepad
  2. Hi I've been having this issue for 3 weeks now where iCue would just die whenever I launch a game, doesn't even matter which game. It does not give me any errors, it just dies and all the LEDs freeze. If I launch iCue again when the game is running it runs fine. I've checked the log but it doesnt seem to contain anything useful, though I'll add it to this thread anyway. I've tried reinstalling iCue multiple times (manually deleted all extra folders and registry records as stated here), tried with a clean profile, tried disabling the SDK and plugins, ... All without succes, nothing works. All attached devices are: Strafe RGB Keyboard M65 Pro RGB Mouse Virtuoso Headset MM800 RGB Polaris Mousepad I'm getting really frustrated about this since I really need my macro's in game, any suggestions? Thx! 2019-11-26T01-10-57.log
  3. I have a st100, a k70, a mm800, 3 ll120, one harpoon mouse and a h100i pro. My problem is that when I install Icue my pc disconnects some devices like my keyboard and all the other devices get freezed for 4 seconds, then everything gets back to normal but if I’m playing this is just fatal. Also sometimes when this occurs my pc just freezes and I have to restart it. I’ve installed windows 10 again and I consider to have a nice hardware and a good psu. X470 asus tuf motherboard, 2700x cpu, rx5700xt gpu, 32 gb of trident z ram, a 850w core reactor and a good ssd. All my drivers of any type are updated, including my peripherals and I have the last version of Icue. I don’t want remove Icue, I manage all my lighting and fan/pump speeds there. Please help me. I’ve had tried everything for 6 months and I’m still stuck. I'm just tired...
  4. This is the only game I have noticed it happening on thus far, but it's been the main game I have been playing since updating ICUE. I have version 3.25.60 I also updated my Asus rog crosshair vi hero bios and downloaded the Aura thing so ICUE sees my motherboard now I'm honestly not sure which is the issue cause I updated icue, and the other stuff at the same time. So, now my ICUE does see my motherboard and is able to sync lights with my MB with my K95 RGB platinum and Nightsword RGB mouse but, in tarkov I have my 2 left side mouse buttons as keybinds, if I load the game and icue crashes, I can then alt tab out and load up icue again.. but sometimes if I use those keybinds I notice they stop working, and that's how I know that icue has crashed again. I literally can't play a complete match in Tarkov and have icue not crash because of the keybinds. i'm not sure how to fix this, but it's extremely annoying not to be able to use my left mouse buttons during games
  5. Hi, I am running FX 8350 in the Gigabyte 970A-DS3P. SMPS- Cooler Master 600 Watt, Storage- WD 240 GB SSD, WD 1 TB Hdd, RAM- Corsair Vengeance 8 GB DDR3 1600. The Issue- Whenever I start my pc and give moderate load to the PC like installing softwares, watching movies or playing low resource games it runs perfectly 1-2 hrs and after that the PC stuck (at that time if any movie or songs were playing then the speaker screams weirdly). Max of the time when it happens it gets fixed instantly if I insert a pendrive to the usb port, sometimes I have to do force restart tho. Sometimes the PC doesn't stuck but just crash(No BSOD just black screen). It happens sooner when I do video editing, or almost never for just browsing. My attempts to fix the problem- I tried Replacing diffrent PSU/ HDD. Recently I borrowed #2 DDR3 1333 RAMs from my friend 2GB each total 4 GBs and ran my pc with those 4 GB RAMs and the issue was fixed my pc was slower than before but it was not freezing or crashing. So I was quite sure that the issue was with the RAM and I replaced my RAM from the Service Center, but the new RAM which I got yesterday is giving me the same issues like before(May be the frequency was little lesser). Please help me with any solution. Thanks in advance.
  6. I would like to start out by saying that my corsair voids are around 2-3 years old and are definitely out of warranty, but this problem only recently sprouted up out of nowhere and it's insanely annoying and getting progressively worse. I'll begin with the smallest problem, which is persistent enough to be insanely annoying. I'm playing a game with my friends while in a discord voice call with them. All good. Then, it's silence. My mic stops working and I can't hear my friends. I go into my discord voice and video settings and see that it's set to default for both input and output, and I know that in my sound control panel that everything but my voids are disabled for audio and recording. Back to the discord settings. I found that going into the drop-down and just simply re-selecting "default" for my input and output fixes the problem for a couple seconds/minutes. This doesn't always work, however. If it doesn't work, it's usually because all my audio is cut out. Restarting my headphones, moving ports with the adapter, etc. all don't work. Restarting my computer works but it happens so often that I'll spend more time restarting than actually using my computer. So, one alternative solution I've found is going into the iCUE software and forcing a software update onto my headphones, which fixes the problem instantly, but again only until it happens again in a couple minutes. But wait, the problems don't end there. Now let's get into my most played game, Rainbow Six Siege. Oh boy, I love how I can hear exactly where no one is because my headphones decided to cut out mid game. No problem, I'll try restarting them. Nope, bluescreen, game crash, or whatever other issue. Thanks for the abandon penalty because the game literally won't load again! Oh and while you're at it, please be sure to destroy my ears with random audio glitches that don't happen with any other headset, that's fine. I'm sorry if I sound mad, but it's because I am. I don't see any reason for these problems to be happening and I am really contemplating swapping to a different set of headphones (I'm thinking HyperX Cloud Stingers). What do I do to fix my problems? I'm extremely frustrated and hate having to deal with this on a daily basis. My headphones are out of warranty so I know there's no point in contacting the Corsair support email as the last time I did they just asked me if I had a warranty, and when I said no they just told me they couldn't do anything.
  7. Dear Corsair Support, My Corsair ONE Elite, GTX 1080ti, i7-8700k is crashing during games and the Uniengine Heaven Bench even at clock speeds. The game or application will play for a few moments before crashing with artifacts across the screen: white squares, strange colours. The sound bugs out for sometime, keyboard and mouse lockup before the whole the system requires a hard reboot. I have tried reinstalling new drivers, changing drivers, reducing clock speeds through MSI afterburner. Resetting computer via CMOS button. Returning everything to factory settings. All temps when monitored appear to be normal: between 50c and 68c at max GPU load. PC has been working as intended for 6 months before this with only minor and infrequent crashes every now and again. Before the PC was crashing in particular applications leading me to think of incompatibility software but now the GPU is crashing in every 3D application. Any help or support would be much appreciated - happy to send in for RMA and pay for any repair services to help fix as warranty is likely expired. Looking it similar threads, users report the potential issue might be a faulty PSU or failing Graphics Card? Any help would be much appreciated - submitted a ticket but tearing my hair out! Ticket number submitted: #2001145359 Best, Nick
  8. Hi, I've used iCUE for now couple of months and everything was doing fine. But recently the program just started to act strangely, when I open it, it opens but after that as soon as I click anywhere it's lagging and (stop responding), if I wait like 2-3 mins it does the command I asked but as soon as I try anything else it does it again. Sometimes it just doesn't respond and end up crashing. I tried to uninstall and reinstall a clean version but it keeps doing it. Any ideas ? Thanks
  9. Hello, so i've recently built a new PC, and am using the H100i Platinum Cooler. I have a big issue that when i plug in any usb device in one of the 2 front case slots (Ps4 controller, phone etc..) the ICUE software starts glitching out, sounding the windows usb sound and rebooting the RGB color wave every 30 seconds. i can only fix it by restarting the software. please help cause i've tried everything, plugged and unplugged the ports from the motherboard, rewired everything, disable the USB power option, EVERYTHING
  10. After several sessions of attempting to troubleshoot various things about my games crashing under seemingly random intervals, I had ruled it quite a bit of what might be causing it, doing the easier tricks in the book and moving progressively onward. This eventually led me to boot up and play these games with my regular, desktop speakers set as the default audio device. 'Lo and behold, ever since I decided to not use my HS60 headset, these games have not crashed since, and there have been dozens of hours logged since the last crash. Which was surprisingly and often occurrence. So.. that means there is 'something' that is causing my games to crash relating to the headset I'm using. But what? It could be an audio driver (which I can only assume are all installed with the iCUE corsair device manager) conflicting with any default/basic windows drivers that Windows thought was a good idea to auto install for this device. This would be fine except.. I have auto driver install disabled. I have entirely removed any drivers pertaining to headsets (including iCUE) and completely reinstalled iCUE, and yet, the symptom persists. What am I missing, short of a windows reset? I am reluctant to believe that a reset or reinstall would even fix the problem. I highly doubt this is faulty hardware right? this feels like a driver crash, or a driver incompatibility. something else to note, is that when I try to change the sample/refresh rate of the audio quality on my headset, it is grayed out and can not be changed, since that was my go-to troubleshooting spot.
  11. Hey guys, first time poster! I've got a problem. I'm running my Corsair Scimitar mouse, macroed in the Utility Engine to the number keys in a setup that essentially copies the function of a Razer Naga. I'm also running an AHK script that counts holding down the number keys as pressing the buttons 10 times a second, primarily for Carpel tunnel prevention while gaming in World of Warcraft, with the added benefit of min-maxing DPS through minimising casting downtime between globals. The problem is, that the Utility Engine seems to struggle to handle this. I've been doing this for several months now, and have experienced multiple different screwups, including but not limited to: * Windows Mouse and Keyboard Centre crashing * Scimitar buttons suddenly spamming themselves even when not depressed * Increasingly slow response from the Mouse when moving between depressed keys * Utility Engine straight-up crashing * Mouse keys become vastly less responsive than keyboard keys (shown on in-game latency bars also, which is strange - like the Engine macros are a harder strain on processing power). When I press the keyboard keys instead of the mouse macros, there is no delay. In the majority of these situations, restarting the Utility Engine helps, but it doesn't always solve it - the issues stop when it's disabled, but often return when restarted - and of course, the mouse is near-useless when Utility Engine isn't running. To be clear: I am holding down the buttons on the Corsair Mouse, macroed to keyboard number keys, which when depressed are then being considered spammed via Autohotkey. Any ideas on how to fix the problems I am having with Utility Engine? -- I used to use a Naga (bought the Corsair to move away from it) with the AHK script, and never had a single issue. The AHK script works perfectly, and is not the problem. I'm using a i7-4790 processor, my PC is decent, I'm not running this stuff on a potato.
  12. Restarting my pc or uninstalling Link doesn't fix this. I reinstalled steam to fix the same crashing issue some of my games were having and that fixed both the problems. This only started happening two to three days ago. The Link 4 service is still running in my task manager, I just can't monitor temps or change fan speeds because Link won't boot.
  13. Hello. I got a newly build dedicated streaming pc (see dropdown). It worked fine for like 2 days after the build, but then bsod's and crashes came. For example i've had bad_pool_header, IRQL_not_less_or_equal, driver overran a stack buffer etc. i've re-installed windows 10 6 times, and windows 7 3 times.. both are legit copies. I've checked all the drivers on my computer from driver management and with 2 different programs, and ran a memtest.. can't seem to get rid of the problem.. Please help :)
  14. Before I begin here are my specs: Computer 1 specs (the crashing PC) - i7 4790k @ Stock - Corsair vengeance pro 32GB DDR3 @ 2400mhz (default for this ram) - MSI R9 390 @ stock (was @ 1175 MHz in afterburner with +80 mv, +50% power limit) - Asus maximus VII formula - EVGA Supernova 750w G2 Computer 2 specs (the testing PC) - i5 2500 - Corsair Vengeance 16GB DDR3 @ 1600MHz - Asus P8Z68-M Pro - Asus GTX 560TI Temps/random notes: CPU core temps appear to be on the higher side though never above 90 under load. I just finished this watercooling loops so I probably need to reseat the block/re-apply thermal paste. The VRM stays around 50 under load. GPU core temps never goes above 65 under load. GPU VRM gets up to 103 though I've read that is normal for a GPU VRM. EDIT 9/1/2017 @ 1:30 AM: After one of the crashes while stress testing during gaming the PC crashed and rebooted to a screen saying the CPU overheated. Unfortunately I didn't catch the temp of the CPU however after rebooting and performing a stress test with logging to another PC enabled it look like the CPU temps are reaching above 95c. What I don't get though it that it sometimes crashes while idling when the CPU temps are around 50C. So while overheating is now officially an issue I'm not convinced it's the root cause, see point 1 in my "tested" section. I'm going to be taking apart my loop and reseating the CPU & CPU block. I've also just ordered a flowmeter to make sure that there is actually flow in my loop. Watercooling Loop Specs Will post pictures tonight - 16mm acrylic hard tubing - 1x280mm cool stream ce rad - 1x360mm cool stream pe rad - ek day res w/ ek d5 pump - ek supremecy evo - ek r9 390 waterblock http://i.imgur.com/uml2LFg.jpg Issue: The crashing started just under a week ago. What happens is it will crash randomly when gaming/idling/booting... basically at any point. Sometimes it will continue to crash (as seen in the video below) and powering it off via the PSU switch and back on will fix the issue. Over the past few days issue has gotten much worse and the pc is crashing quite a bit but with no way to reproduce the crashing... Recent changes to build before crashing: So before my Christmas break everything was working like normal. After my Christmas break is when it started crashing. During the break the following things were changed: Hardline watercooling (24hr leak tested, system powered off) w/ this pump Added Mushkin Reactor 1TB SSD Added Silverstone fan hub Redid cable management Added sleeved SATA Data cables from Dazmode What I've tested/Tried: Resetting BIOS settings and removing my modest 4.4GHz CPU overclock. Since doing this the CPU actually runs hotter since in stock it appears to use more voltage when boosting to 4.4, compared to when I just had it OC'd to 4.4 all the time. Unplugging all cheap Chinese LED strips thinking that one might be shorting(still crashes) Did a janky test to see if my PSU is overheating. It has an eco mode which the fan only kicks in when the PSU temp is >40 celsius. When I switched it into eco mode the fan wasn't spinning, thus I don't think the PSU is above 40 celsius. Ran memtest with my 32GB kit in computer 1 (1345 errors, still crashes though the memtest never crashed) - See attached file for raw results Ran memtest with my 16GB kit in computer 2 (0 errors) - See attached file for raw results Ran memtest with my 32GB kit in computer 2 (19 errors) - See attached file for the raw results Ran memtest with my test 16GB kit in computer 1 (8393 errors, didn't crash during memtest however the ram was not used during a normal session such as gaming) - see attached file for raw results Ran memtest with 4GB of the 16GB kit in DRAM slot A1 in Computer 1 (0 errors) - See attached file Ran memtest with 4GB of the 16GB kit in DRAM slot A2 in Computer 1 (0 errors) - See attached file Ran memtest with 4GB of the 16GB kit in DRAM slot B1 in Computer 1 (0 errors) - See attached file Ran memtest with 4GB of the 16GB kit in DRAM slot B2 in Computer 1 (0 errors) - See attached file Try unplugging silverstone fan controller, see if it still crashes (it does) Reseated CPU Block & Clean out loop, temps went down quite a bit which is good but it still crashes RMA my ram and ran memtest on the replacement... still, 400 errors and then it crashed Ran memtest on the replacement ram in my second computer, 0 errors Possibly a memory controller issue? Looking at the last few things I've tried above.. To test: Try unplugging new 1TB ssd, see if it still crashes Further notes: To check if the computer crashes I have been performing normal tasks such as: Gaming for a few hours, letting the computer idle for a few hours and running Aida 64. It normally crashes during the gaming sessions but sometimes it will crash while idling. After crashing most of the time it will reboot fine but occasionally it will go crazy as seen in this video: [ame=https://www.youtube.com/watch?v=VNUFenePRYY]https://www.youtube.com/watch?v=VNUFenePRYY[/ame] Does anyone have any ideas what might be causing this? Mem test results.zip
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