Technobeard

The new v5.5.134 release notes state that NVIDIA 4000 series of GPUs are now properly supported.

Software Enhancements Updated NVIDIA Broadcast SDK – NVIDIA 4000 series of GPUs are now properly supported Resolved an issue with iCUE firmware update that causes the window to display no information after a successful update View full version

We have a new version of iCUE (v5.5.134) that is now available for download. Release notes for the new version are available through the link below: https://forum.corsair.com/release-notes/icue/

I'm not in a product department, but I suspect that's not an item refurbished by us. The part number (CW-9060061-WW) isn't a refurbished part number ( /RF* at the end), and I can't say I've ever seen the term "RENEWED" ever used by us. Both items could just be typos / language choices by that seller however. It does look like it's in stock in our webstore: https://www.corsair.com/us/en/p/cpu-coolers/cw-9060061-ww/icue-h100i-elite-lcd-display-liquid-cpu-cooler-cw-9060061-ww

Please create a support ticket at https://help.corsair.com and they can assist you further.

Sorry, items being lost aren't covered under the warranty.

We have a new version of iCUE (v5.4.98) that is now available for download. Release notes for the new version are available through the link below: https://forum.corsair.com/release-notes/icue/

Software Enhancements A new version of the iCUE Plugin for Stream Deck is now available. Users will now be able to assign units of measurement (e.g., Celsius/Fahrenheit) to sensors Additional Context Notifications have been added to improve the user experience iCUE macOS® now supports direct upgrades from iCUE 4.33 to the latest version of iCUE 5.x iCUE macOS® now supports our crash reporting service Resolved an issue that allowed users to accidentally delete iCUE modules View full version

Please be patient. They'll respond to tickets in the order they were received.

To contact the support team for firmware, please create a support ticket at https://help.corsair.com.

The part numbers don't match: CMK16GX4M1E3200C16 CM4X16GD3200C16K2E-CN The latter has CN at the end which I believe indicates it's only sold in China. The memory label also shows it was made in 2023, but the box has a 2019 copyright. Where'd you purchase this?

Warranty support can be contacted at https://help.Corsair.com.

It looks like you last asked how to return your system and they gave you instructions on how to start a ticket to return the system. Please follow those instructions and you'll be all set. If instead you'd rather troubleshoot, then please explicitly state that in the ticket and they can help you with that.

Try a different USB cable between the headset and the PC (and possibly a different USB port). It could be a bad port / cable, but it could also be a USB power only cable. If it's the latter, the PC will never detect it.

I've removed the images of the ticket as they contained your personal information. The conversation in the ticket is confusing. I'm not surprised the support agents were also confused. If you're looking for where to buy Corsair products in Turkey, you can find a list of stores here: https://www.corsair.com/us/en/s/where-to-buy

Log into the support portal at https://help.corsair.com and you'll be able to respond to your ticket there. Also mention the email issue and they'll pass it on to the appropriate department.

We have a new version of iCUE (v5.3.102) that is now available for download. Release notes for the new version are available through the link below: https://forum.corsair.com/release-notes/icue/

Software Enhancements A new version of the iCUE plugin is now available in the Stream Deck store. The iCUE plugin now features CORSAIR audio features such as EQ change, microphone on/off toggle, surround sound toggle, battery widgets for wireless devices, and more! Lenovo iCUE laptops now have Murals support We have resolved an issue that caused some devices to no longer be detected after updating to Windows® 11 version 22H2 Murals Audio Lighting Effect will no longer cause iCUE to crash when the system is awakened from Sleep/Hibernate View full version

Your ticket's last response from support is from yesterday afternoon. Please be patient.

What's the exact part number of your headset? If this is the Virtuoso RGB Wireless SE, it connects via USB (wired), 3.5mm (wired), or Slipstream (wireless). No bluetooth.