L00K3R4 Posted April 10, 2013 Share Posted April 10, 2013 Not sure if this is faster then the ticketthing, also if it's not allowed to ask things twice (here + ticket) then please remove this. (Ticket: 6002783 | 04 april 2013) --- Hello Corsair Support, Currently I'm restoring my Corsair 800D back to it's "old" state. However it seems that I'm missing some parts... The parts that I'm missing: - SATA Shroud for Obsidian 800D (right bottom) | CC800D-LOWHDDB / Lower HDD cover - "Rail" for the SATA Shroud for Obsidian 800D (right bottom) http://i48.tinypic.com/303g203.jpg I removed those 2 parts a long time ago (something like 1,5 year ago) and for some strange reason I can't find those parts anymore. I can't find those parts in the Corsair Store, is there a way to buy them or get them? I hope you can help me out! Edit 1: Added picture I tried to mark the places where the "rail" should be placed. Edit 2: Added extra information after | Link to comment Share on other sites More sharing options...
L00K3R4 Posted April 13, 2013 Author Share Posted April 13, 2013 (Ticket: 6002783 | 13 april 2013) My answer from the support: Unfortunately the 800D has been discontinued and we no longer have any spare parts for what you require. We apologize for the inconvenience. This means that there is NO option of getting those parts? Link to comment Share on other sites More sharing options...
Speed Posted April 13, 2013 Share Posted April 13, 2013 Heh, used to be federal law that spare parts had to be supplied ten years after a product had been discontinued. How, I get that 10Y is a long time but there should be some amount of requirement to maintain sold products significantly past the discontinuance date. The case came out in 2009 and there are reviews of it as late as 2011 and 2012. Geez. Glad I didn't buy one. Goes right up there with my now in-my-face discontinued 3D Touch printer. "Nope, sorry. Nothing to see, move along." Link to comment Share on other sites More sharing options...
Frog Newton Posted April 14, 2013 Share Posted April 14, 2013 This is sad indeed. A case is not like other parts of a comp. A case has a longer shelf life, because it doesn't become obsolete as fast. Even with the 900D coming out, the 800D still has life in it, and shouldn't be abandoned this fast. Makes you have to think harder about getting into any of their cases if they are going to be on this tight of a support cycle. This is definitely a mistake on Corsair's end. EDIT: Apparently the 800D has been discontinued according to the support staff. I may have to go grab one for later use. Link to comment Share on other sites More sharing options...
L00K3R4 Posted April 16, 2013 Author Share Posted April 16, 2013 @Speed, thanks! But do you also now the jurisprudencecode and/or law (abbreviation)? Can't find anything under "federal consumer law replacement part US" :( Link to comment Share on other sites More sharing options...
wytnyt Posted May 25, 2013 Share Posted May 25, 2013 the 10 year law only applies to the auto industry,not something as menial as a case i dont know of any official saying parts were discontinued so perhaps its a shortage factor. Link to comment Share on other sites More sharing options...
L00K3R4 Posted May 25, 2013 Author Share Posted May 25, 2013 So far no Corsair official has said that the case is discontinued, except the support (see 2nd post)... Edit: Thx for letting me know that it's for the car industry! Btw, the EU government is thinking about a law about this subject for consumer electronic devices. Hopefully this law will be realised soon (but unfortuantely we all in Europe know a bit better :(:) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 31, 2013 Corsair Employee Share Posted May 31, 2013 Have you tried to order the parts on line? S-ATA Shroud The lower HDD Tray is not available sorry! Link to comment Share on other sites More sharing options...
L00K3R4 Posted May 31, 2013 Author Share Posted May 31, 2013 Hi Ram Guy, I have tried to order it but unfortunately the part that I'm looking for is not available (anymore) :( (please check firstpost for the SKU). Finaly found the tray of the lower hdd shroud ... So I'm gonna make the/a shroud myself soon ^^ Link to comment Share on other sites More sharing options...
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