RAM GUY

Eska, what is your ticket number?

I'm sorry for the delay in response. The replacement panel with longer cables will be shipped out today. Your ticket has been updated.

I've asked the customer service rep. that handles the shipments to update all of your tickets. Please check the ticket back later for latest update. I'm sorry for the delay in update.

zen1, Its no problem; for some it has not worked as well as it has for most. But we do understand your frustration and I do apologize. Thank you for taking the time to Voice your opinion.

Ticket no. 6091044 has been updated with tracking information. Ticket no. 6074471 will ship today.

r_avital First thanks for adding your thoughts and comments and I cannot speak for George per say. But I can tell you that we would like to have this worked out a long time ago but because of License issues with the Code it was just not possible. So we as a company and we as Enthusiasts with in the company agree with you and want to share it for Open source Not only for Linux users but it would open it up to a wide verity of uses beyond just computers. So it is definitely something we want to do, however it has been more of a brick wall than we would have liked it to be. And I dont think George meant anything personal when he closed the thread he just did not want it to explode into something else. So if it came off that way I know that was not his intent and I apologize for that. I cant make any promises as to what will happen in the future but we would like to be able to open this code up. And as far as I know we have been looking into that for future products but the resources have just not been there to develop our own code which is what will have to happen for us to be able to release an open source product.

Sorry for the delay your parts request has been approved and will ship out in a few days.

They should ship within 2-3 business days.

Ticket 6083130 has been processed. Just a quick update on this issue. We should be receiving the replacement parts soon. The I/O with longer cables should be shipped out soon. I thank everyone here for their patience.

Juggler, As long as you still have the original invoice for us to verify, we will be able to take care of you.

Both 6079721 and 6080746 have been internally processed. Please check your ticket for an update. Thank you.

We just posted an update in your ticket. Thanks.

Hello Juggler, If the unit is still under warrant, submit a RMA and we will send you a replacement. please also attach a copy of the original invoice to your ticket.

Both tickets has been processed. Please note that this part is currently not available. ETA is about a week. We will update you through the ticket messaging system when it shipped. Thanks. ____________

In a mean time, please use a different part number (anything). Post your ticket number here, and I will get someone take care of it. Thanks.

This ticket has been processed internally. Please note that this part is not available in the system so the replacement process may take longer than normal. In any case, we'll update you through the messaging system. Thanks.

Thanks Mike. could you please post your ticket number here? I just want to make sure it'll get taken care of.

I cant get into much detail but what you have listed is basic USB protocols and can be found on line. What we cant release is the specific Code or registers for the Link products which is what you are asking for but with a little trail and error you might be able to figure most of it out. Cool Guy is aware and cannot comment but he will when he has some time do what he can but we are strictly limited as to what we can say.

CFSworks, First thank you for taking the time to create this post and report what you found so far. There are some issues as mentioned previously about releasing the source code. Honestly, we wanted to have the source code available a long time ago for this purpose but that was just not an option for the current product. We will get with the Product Manager and see what information can be released but as far as I know we are not allowed to release any source code at this time due to other agreements.

Hello Icehawk101, What is your RMA number?

PrinceOfAbyss, what is your rma#?

Hello PrinceOfAbyss, there is a link on the left for a RMA.

Thanks for your contribution Shankly, I have stickied this thread.

Hm interesting guide Shankly. Have you tried this in gaming though? I had assumed that if you set it to "Listen to this Device", there is an issue with delay (similar to the mic loopback).

Just got an update from customer service and they said that the part is shipping out later on today. You should get a tracking # once its been shipped.