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RAM GUY

Corsair Employees
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Everything posted by RAM GUY

  1. Corsair understands that installing your Corsair Link devices can be a tad bit...confusing. :confused: So we decided to write a short and sweet, but in depth, installation guide for installing your Corsair Link hardware. The Installation Guide will be available by clicking the attached file below. If you believe the guide could use a little more love in certain areas, please let us know by replying to this post. Corsair Link Hardware Installation Guide.pdf
  2. I'm sorry for the delay in response. The replacement panel with longer cables will be shipped out today. Your ticket has been updated.
  3. I've asked the customer service rep. that handles the shipments to update all of your tickets. Please check the ticket back later for latest update. I'm sorry for the delay in update.
  4. zen1, Its no problem; for some it has not worked as well as it has for most. But we do understand your frustration and I do apologize. Thank you for taking the time to Voice your opinion.
  5. "When you called the computer"???? Please explain, was this from Sleep mode or on a cold boot?
  6. Ticket no. 6091044 has been updated with tracking information. Ticket no. 6074471 will ship today.
  7. r_avital First thanks for adding your thoughts and comments and I cannot speak for George per say. But I can tell you that we would like to have this worked out a long time ago but because of License issues with the Code it was just not possible. So we as a company and we as Enthusiasts with in the company agree with you and want to share it for Open source Not only for Linux users but it would open it up to a wide verity of uses beyond just computers. So it is definitely something we want to do, however it has been more of a brick wall than we would have liked it to be. And I dont think George meant anything personal when he closed the thread he just did not want it to explode into something else. So if it came off that way I know that was not his intent and I apologize for that. I cant make any promises as to what will happen in the future but we would like to be able to open this code up. And as far as I know we have been looking into that for future products but the resources have just not been there to develop our own code which is what will have to happen for us to be able to release an open source product.
  8. Sorry for the delay your parts request has been approved and will ship out in a few days.
  9. Ticket number 6071029 has been processed. The replacement front panel (with the power switch) will be shipped out soon.
  10. Please post your ticket number here. I will get someone to process them. Thanks
  11. That error would suggest the software is not detecting the USB connection. And do not update the firmware unless you you have an issue when connected to Corsairs Link and Lighting Kit. When you installed the software did you right click on the Install file and run it as an administrator?
  12. I'm sorry to hear this. We will ship you another replacement HDD cage.
  13. Ticket 6083130 has been processed. Just a quick update on this issue. We should be receiving the replacement parts soon. The I/O with longer cables should be shipped out soon. I thank everyone here for their patience.
  14. Zomgtuberun, Good news and that symptom where the fans rev up especially at start up is normal it is a self test so no worries there. Zheka I am sorry but Windows 8.1 is not supported at this time only Windows 7 and Windows 8.0. But if you search on the forum there are a few users who have been able to get it working. kingarthal I am not clear on why you think this way, we sell more than 120K of these coolers a week so while there are a lot of people who have questions or issues, the number is small in comparison to what we are selling. But just complaining with out providing any information is not going to get this working for you. Look I am sorry that you have an issue but we really need some more details to know what might be the cause. What O.S. are you using and if its not listed in your profile the Make and model of MB you have would be helpful as well. And Corsair Link will not show up in Device manager only the generic USB hub it uses to connect. And please if you can go to our Links software under Options and About and tell me the version you have installed then please post a screen shot of the device tab with any corsair device expended and post a screen shot
  15. Your replacement cage and trays have been shipped. Please replace them and see if the issue still persist.
  16. I would try the Pump sensor on another fan header to see if its spinning, if not then I would suggest replacing the unit.
  17. Juggler, As long as you still have the original invoice for us to verify, we will be able to take care of you.
  18. Both 6079721 and 6080746 have been internally processed. Please check your ticket for an update. Thank you.
  19. Have you open a ticket in customer portal? If you have, please post your ticket number here so I can have some one take a look at it. If not, please go to corsair.force.com and put in your RMA request through Corsair customer portal. You may have to create new username and password if you’re a new portal user. Once your account created, you can access all your Cases, RMA(s), technical support questions in one place. Please let us know if you have any question or concern.
  20. We just posted an update in your ticket. Thanks.
  21. Hello Juggler, If the unit is still under warrant, submit a RMA and we will send you a replacement. please also attach a copy of the original invoice to your ticket.
  22. What version of Windows are you using? Windows 7 or Windows 8? and when you installed our software did you right click on the file and run as administrator? And did you have a chance to test it on another system?
  23. That would suggest it is not detecting the H100i, do you have the USB 3.0 Driver installed for the MB? some of the MB's using AMD and some Newer Intel Chipsets will not allow the internal USB 2.0 Ports to work properly till all of the USB 3.0 Drivers are installed. And I would try moving it to another internal port and see if it detects
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