Joud Kayale Posted June 7, 2022 Share Posted June 7, 2022 Hello 👋 I have a Corsair HS60 PRO headset Suddenly, without warning, I was playing Valorant. Suddenly the speaker sound disconnects for a minute or two and then suddenly comes back, but the sound is weak and there are problems and strange sounds. I checked the ICUE program, the program did not show me the headset, I deleted the program and reinstalled it, but the same problem and within the Windows settings writes to me that the headset is not known As HS60 pro, I decided to remove the shunt and use a 3.5mm wire. It works without problems, but when connected via USB, the reputation does not appear in the program and does not work Note that I sent to support via e-mail and no one responded to me. Please support as soon as possible. Thank you Link to comment Share on other sites More sharing options...
Corsair Employee Corsair LandLubber Posted June 7, 2022 Corsair Employee Share Posted June 7, 2022 Hi @Joud Kayale, please create a ticket via https://help.corsair.com/hc/en-us/requests/new and send us a photo of the label on the inner side of the headband (or a photo of the label on the packaging) as well as your address and phone number. We can then check for sending a replacement dongle. - LandLubber 1 Link to comment Share on other sites More sharing options...
Joud Kayale Posted June 8, 2022 Author Share Posted June 8, 2022 I send in email my request number is 2005335775 My Serial number in Headset HS60 pro is CA-9011213 Please fast 🙏 Thanks 😊 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair LandLubber Posted June 9, 2022 Corsair Employee Share Posted June 9, 2022 @Joud Kayale Thank you for creating a ticket. It has already been assigned to an agent and you should receive a response shortly. Link to comment Share on other sites More sharing options...
DeanGulberry Posted November 30, 2022 Share Posted November 30, 2022 I have the same problem what can i do to fix the adapter Link to comment Share on other sites More sharing options...
gallina_blanca Posted December 17, 2022 Share Posted December 17, 2022 On 6/7/2022 at 11:42 AM, Joud Kayale said: Hello 👋 I have a Corsair HS60 PRO headset Suddenly, without warning, I was playing Valorant. Suddenly the speaker sound disconnects for a minute or two and then suddenly comes back, but the sound is weak and there are problems and strange sounds. I checked the ICUE program, the program did not show me the headset, I deleted the program and reinstalled it, but the same problem and within the Windows settings writes to me that the headset is not known As HS60 pro, I decided to remove the shunt and use a 3.5mm wire. It works without problems, but when connected via USB, the reputation does not appear in the program and does not work Note that I sent to support via e-mail and no one responded to me. Please support as soon as possible. Thank you How did you fixed it? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mikimbin Posted December 21, 2022 Corsair Employee Share Posted December 21, 2022 On 12/17/2022 at 10:35 AM, gallina_blanca said: How did you fixed it? If you're experiencing the same issue, please create a ticket and let me know the ticket number, so that it can be addressed. Link to comment Share on other sites More sharing options...
Joud Kayale Posted December 28, 2022 Author Share Posted December 28, 2022 Connect with support Then send new adapter Link to comment Share on other sites More sharing options...
Ticksatsi Posted January 15, 2023 Share Posted January 15, 2023 On 12/21/2022 at 5:48 AM, Corsair Mikimbin said: If you're experiencing the same issue, please create a ticket and let me know the ticket number, so that it can be addressed. just had this issue, usb apparently quit working. ticket number 2005876064 Link to comment Share on other sites More sharing options...
Doints4One Posted January 23 Share Posted January 23 (edited) Same thing just happened to mine. Works when plugged in to 3.5 jack, but not usb dongle Edited January 23 by Doints4One Link to comment Share on other sites More sharing options...
Doints4One Posted January 23 Share Posted January 23 4 minutes ago, Doints4One said: Same thing just happened to mine. Works when plugged in to 3.5 jack, but not usb dongle Ticket #2006741919 Link to comment Share on other sites More sharing options...
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