Wierd issue

[Tony Stark]

I'm facing a weird issue as well...to break it down

• If I lock my PC and unlock it afterwards, the lighting effects are gone and the keyboards lighting is out. I need to restart the PC.
• For some reason the NumLock, Caps Lock and Scroll Lock LEDs do not respond to the key strokes. Although the keyboard functions as intended. Meaning that I do not know if num,caps,scroll lock is pressed.
• Finally I've noticed from time to time, some ghosting issues and the keystroke is repeated even if I press a key very quickly and only once.

Any ideas on the matter ?

Please note that the keyboard is the K95 RGB Gaming (not Platinum) if this post is irrelevant, please guide me to the proper thread.

Edited January 10, 2022 by Tony Stark

[Corsair Blade]

Hi Tony,

We recommend performing a clean install of iCUE. Please follow the steps below:

Open your computer's Control Panel.
Open the Programs and Features options.
Select Corsair Utility Engine in the list, and then select Uninstall.
Press Window Key + R to open the Run command.
Type %appdata% and press Enter.
Delete any Corsair folders in the window that pops up.
Return to the Run window and type %localappdata%.
Delete any Corsair folders in the window that pops up.
Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4.
Delete any Corsair folders in that folder.
Type Regedit in the Run window and then click OK.
Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.
Restart your computer.
Download a new installer file for iCUE from Corsair.com and reinstall.

If you need assistance with these steps, please reach out to our support team.