Why doesn't my Keyboard show up in iCUE

[Jp280khl]

I have the K95 RGB Platinum v.5.6.95, same as my iCUE version v.5.6.95. This is the latest version as of today 9-12-2023. On my iCUE home page the K95 doesn't show up. However if I go to my settings top right gear icon and scroll down to software updates its there and shows I have the latest software. I've uninstalled twice and re-installed and no change. My keyboard connection is good, i can use the keyboard and I have that random color pulsating on the keys. very distracting. Any advise would be helpful, thanks for reading.

 

[Jp280khl]

I fixed the issue, no need to respond.

[myfan87]

how do u fix it 

 

my k95 rgb platinum is also not recognized even with the new iCUE software. 

the changelog was changed, in a previews log said something 

 

disconnect windows 11 22h2 was fixed but now the changelog doesnt exist and the error still exists

Edited September 15, 2023 by myfan87

[c-attack]

What happens when you disconnect and reconnect the dual USB from the back?  For most users this corrects a one time issue.  If this is happening at every boot and you must disconnect/reconnect every time, start a support ticket with Corsair.  The KB should not do that.  

[cwbuckley]

I am having the same problem.  When I unplug the dual USB cables and then plug them back in my keyboard is recognized by icue.