HS70 Pro volume not consistent

[JustAMango]

So my headphones have an issue of the volume fluctuating. Like, I will scroll the volume knob to a certain level and it may stay that volume for a bit then it suddenly gets softer. Sometimes if I wait, it jumps back up to the volume I set it but often times I have to increases the volume so that it gets louder again and then scroll the knob back down to where I originally set it.

 

I have thouroughly checked my windows settings and I know those aren't changing my headset volume. I've also tried on other devices and the same problem occurs.

 

It's annoying and idk how to fix this. Any suggestions?

[Corsair Albert]

Hi JustAMango,

 

Sorry to hear you're experiencing this issue. Can you try forcing a firmware update to your headset via iCUE to see if it'll help? Another potential solution would be to perform a soft reset.

 

To soft reset your headset:

1. Make sure your HS70 headset is powered off.
   
2. Hold down the Mute button on the headset for about 15 to 20 seconds.
   
3. Hold down the Power button until the headset turns on.
   
4. Test your headset and see if the issue is resolved.
   

[JustAMango]

I've tried those and they don't solve the issue either.

[Corsair Elito]

Hi,

 

Try forcing a the firmware update, are you using icue? What version? Have your tried repairing icue?

 

1.add and remove programs

2 select icue

3. Click on Modify

4. Choose the repair option and run through the prompts and restart you pc once the repair is completed.