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Corsair Elito

Corsair Employees
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Everything posted by Corsair Elito

  1. Hi Local, Can you try the following steps? Let me know if you still have issues. Do the following steps exactly and see if they resolve the issue: 1. Open up Windows Control Panel 2. Go to Device Manager 3. Click on Audio inputs and outputs 4. Right click on the corsair headset and select Uninstall Device 5. Unplug the headset from your computer and DO NOT plug it back in until the instructions state to. 6. Now restart your computer. 7. Once your computer is back up and running Open your computer's Control Panel. 8. Open the Programs and Features options. 9. Select Corsair Utility Engine in the list, and then select Uninstall. 10. Press Window Key + R to open the Run command. 11. Type %appdata% and press Enter. 12. Delete any Corsair folders in the window that pops up. 13. Return to the Run window and type %localappdata%. 14. Delete any Corsair folders in the window that pops up. 15. Open File Explorer and navigate to C:\Program Files (x86)\. 16. Delete any Corsair folders in that folder. 17. Type Regedit in the Run window and then click OK. 18. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. 19. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. 20. Restart your computer. 21. From Device manager “Audio inputs and outputs” – uninstall -(High Definition Audio Device) 22. From Device manager “Sound,Video and game controllers” uninstall - High definition Audio Device 23. Download a new installer file for iCUE from Corsair.com and reinstall. 24. Plug in and tested headphones and all worked 25. Once iCUE is installed restart your computer one last time. 26. Once your computer is back up and running make sure iCUE is running and then plug your headset back in and test the functionality of the EQ and Dolby Sound.
  2. Hi all, please contact support and submit a ticket for this issue, they will be able to provide the firmware you require for your device.
  3. Hi, You shouldn't be charging the battery overnight, it only takes about 3-5 hours for a full charge. You could be damaging the headset. Also, the battery drains if you have the headset plugged into a USB with selective suspend enabled, so if you're charging it on you PC, and you power off that PC, it will look like it is charging. In actuality it is not, and the battery level will stay critical if your USB's don't provide enough voltage to charge the headset on shutdown.
  4. Hi, We would like to look into this issue further, would you mind if I created a ticket for you to look into this issue with your mouse?
  5. I was reading your other forum post that you are using the HS35? The headset is analog and isn't going to show up on iCUE to adjust the eq settings? Are you sure this is the correct device? Sorry, I'm just looking for clarification on what the issue may be.
  6. Make sure your device isn't disabled in the Windows sound properties, and make sure it is set to default.
  7. This is your ticket for a spare part, Please provide your address and phone number. Thank you.
  8. Hi Matt I can have some one send you the bracket, I can convert this post to a ticket.
  9. Hi Is that hub powered or not powered? You could have detection issues if it's a non powered splitter.
  10. Hi, They are SP RGB Elite Fans, does the it show up in iCUE. How do you have the fan connect? Which version of iCUE are you using?
  11. @Donald2B If you can hold off on sending in the unit, we may like for you to send in the unit for further analysis at our HQ. We will have one of out agents contact you about this case.
  12. Try this fix, On windows 10 called "Local Group Policy Editor." You navigate to it by typing "Edit Group Policy" in the Windows 10 Start Menu, then you will see the window. You need to navigate through the below branch. Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Prevent installation of devices not described by other policy settings -> Enable -> Apply From this, restart your computer, then navigate to device manager. Click on view, then "Devices by container." Go to your headset and uninstall the device. Afterwards, restart your computer, and make sure you have the latest version of iCUE installed. You need to navigate back to the policy and set it to "Not Configured" or "Disabled." If you do not do this, you will be unable to install your drivers. let me know if this resolves the issue.
  13. Hi, we have converted your reply into a ticket, we can start off by replacing the cable and work from there to rule any faulty hardware.
  14. Hi, Can you send me your previous RMA numbers, we would like to look into this issue for your further, Thank you.
  15. Thanks for your time, i tried everything liste above, nothing make my mouse working sadly... Hi Can you attach a photo of the serial part number.
  16. Hi, In your settings is your mic muted? or the chat volume is at the max volume?
  17. Hi, Can you indicate how exactly you have it connected? Do you have a hub or adapter? Is it plugged into the case or the MOBO? Is your bios up to date?
  18. Hi We recommend performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall. If you need assistance with these steps, please reach out to our support team.
  19. Attempt to repair the iCUE software. Control Panel Programs and Features Right Click the iCUE software Select Repair Restart computer
  20. Hi, Looks like a common issue, https://forums.gentoo.org/viewtopic-t-1068792-start-0.html
  21. Hi, Sounds like it may be a short in your mic, you can request a replacement mic from support.
  22. Hi Ebug, We are currently working on this issue, we are currently trying to collecting enough data to try to resolve this issue. We appreciate your concern.
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