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Corsair Elito

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  1. @Donald2B If you can hold off on sending in the unit, we may like for you to send in the unit for further analysis at our HQ. We will have one of out agents contact you about this case.
  2. Try this fix, On windows 10 called "Local Group Policy Editor." You navigate to it by typing "Edit Group Policy" in the Windows 10 Start Menu, then you will see the window. You need to navigate through the below branch. Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Prevent installation of devices not described by other policy settings -> Enable -> Apply From this, restart your computer, then navigate to device manager. Click on view, then "Devices by container." Go to your headset and uninstall the device. Afterwards, restart your computer, and make sure you have the latest version of iCUE installed. You need to navigate back to the policy and set it to "Not Configured" or "Disabled." If you do not do this, you will be unable to install your drivers. let me know if this resolves the issue.
  3. Hi, we have converted your reply into a ticket, we can start off by replacing the cable and work from there to rule any faulty hardware.
  4. Hi, Can you send me your previous RMA numbers, we would like to look into this issue for your further, Thank you.
  5. Thanks for your time, i tried everything liste above, nothing make my mouse working sadly... Hi Can you attach a photo of the serial part number.
  6. Hi, In your settings is your mic muted? or the chat volume is at the max volume?
  7. Hi, Can you indicate how exactly you have it connected? Do you have a hub or adapter? Is it plugged into the case or the MOBO? Is your bios up to date?
  8. Hi We recommend performing a clean install of iCUE. Please follow the steps below: Open your computer's Control Panel. Open the Programs and Features options. Select Corsair Utility Engine in the list, and then select Uninstall. Press Window Key + R to open the Run command. Type %appdata% and press Enter. Delete any Corsair folders in the window that pops up. Return to the Run window and type %localappdata%. Delete any Corsair folders in the window that pops up. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4. Delete any Corsair folders in that folder. Type Regedit in the Run window and then click OK. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder. Restart your computer. Download a new installer file for iCUE from Corsair.com and reinstall. If you need assistance with these steps, please reach out to our support team.
  9. Attempt to repair the iCUE software. Control Panel Programs and Features Right Click the iCUE software Select Repair Restart computer
  10. Hi, Looks like a common issue, https://forums.gentoo.org/viewtopic-t-1068792-start-0.html
  11. Hi, Sounds like it may be a short in your mic, you can request a replacement mic from support.
  12. Hi Ebug, We are currently working on this issue, we are currently trying to collecting enough data to try to resolve this issue. We appreciate your concern.
  13. Hi Sounds like you have a hardware issue, you may need to look into a replacement for the unit.
  14. Hi, Can you let the battery drain and charge it up again, it should return to normal functionality.
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